Jesvin Thomas Email & Phone Number

Dubai, United Arab Emirates

🔹Coordinate and manage the delivery and collection of event equipment for major client projects with turnaround times as short as 24 hours.🔹Served as the primary point of contact for all clients for project & operational queries and any issues related to deliveries, handling an average of 15 inquiries per day.🔹Scheduled drivers and negotiated quotes for 30-50 daily deliveries, ensuring cost-effective and timely service.🔹Monitor daily deliveries across the UK, Europe, and North America, ensuring a 98% adherence rate to service level agreements (SLAs) for each project.🔹Efficiently planned delivery routes across the UK, reducing resource and labor waste by 20%.🔹Coordinated with multiple warehouses to optimize inventory management and streamline the logistics process.🔹Collaborate with delivery partners such as UPS, FedEx, DHL, and DPD to ensure on-time delivery for 95% of projects.🔹Developed and maintained a comprehensive logistics database to track delivery performance metrics and identify areas for improvement.🔹Train new employees on delivery protocols and quality standards, ensuring consistency and reliability in operations and project management.🏆 Key Achievements:✅ Successfully managed and coordinated multiple high-priority projects for TEAMCO (The E Assessment Company), orchestrating the simultaneous delivery and collection of event equipments to over 20 venues across the UK. Ensured all operations were executed seamlessly within stringent turnaround times, meeting client expectations and maintaining high standards of efficiency and accuracy.✅Managed the logistics budget, achieving cost savings of 12% through strategic planning and vendor negotiations.✅Implemented a real-time tracking system for deliveries, improving transparency and communication with clients.✅Created delivery and collection labels for over 1,000 shipments monthly, ensuring accuracy and efficiency.

Dubai, United Arab Emirates

🔹 Oversee end-to-end project lifecycle, managing multiple projects concurrently and ensuring timely completion within budget & scope.🔹 Develop and nurture strong client relationships, serving as the primary point of contact and delivering tailored solutions to address client needs and objectives.🔹Collaborate closely with internal teams, marketing, sales, and creative departments, to ensure seamless coordination and delivery of client projects.🔹Monitor project timelines, budgets, & resources, identifying potential risks & developing mitigation strategies to ensure on-time & within-budget delivery.🔹Implement efficient operational processes & standard operating procedures (SOPs) to optimize productivity, minimize errors & enhance overall service quality.🔹 Streamline operational processes & implemented best practices to optimize productivity, efficiency, and overall service quality.🔹 Utilize project management tools & CRM systems to track project progress, maintain accurate documentation, & provide transparent reporting to stakeholders. Enforce project management methodologies such as Agile, Scrum, waterfall etc and utilize project management tools and software, increasing team efficiency by 25% and improving project deliverable quality🔹 Mentor & support junior team members, fostering their professional development & contributing to a collaborative work environment.🏆 Key Achievements:✅ •Managed 20+ projects across various business units, ensuring compliance with best practices and corporate PMO guidelines.✅ Implemented streamlined communication processes, reducing project turnaround time by 60% and enhancing team collaboration.✅Streamlined project workflows and introduced new workflows, resulting in a remarkable 30% reduction in project delivery time and a high On-Time-Delivery rate.✅ Achieved a consistent 100% quality rating for the team and the organization in all quarters of 2021-2023, garnering positive feedback from clients and stakeholders.

Bengaluru, Karnataka, India

🔹 Conducted comprehensive quality control assessments, ensuring the accuracy, functionality, and overall quality of media content and IT solutions.🔹 Developed and implemented rigorous testing methodologies, including test plans, test cases, and test scripts, to validate software functionality and identify defects🔹 Collaborated closely with cross-functional teams, including developers, designers, and project managers, to address and resolve software issues in a timely and efficient manner.🔹 Utilized industry-standard tools and technologies to perform manual and automated testing, ensuring optimal performance and user experience.🔹 Implemented best practices and quality standards, fostering a culture of continuous improvement and ensuring adherence to established quality control processes.🔹 Identified and reported software defects, tracked their resolution, and conducted regression testing to validate bug fixes and maintain software integrity.🔹 Conducted thorough documentation of test results, issues, and resolutions, ensuring clear and concise communication among team members.🔹 Actively participated in project planning and review meetings, providing valuable insights and recommendations to enhance product quality and user satisfaction.🔹 Stayed up-to-date with the latest industry trends and emerging technologies, continually expanding knowledge to drive innovation and maintain a competitive edge.🏆 Key Achievements:✅ Successfully executed comprehensive quality control tests, resulting in the release of high-quality media content and IT solutions.✅ Developed and implemented an automated testing framework, reducing testing time by 50% and enhancing overall efficiency.✅ Received commendations for exceptional attention to detail and the ability to identify critical software defects before deployment.✅ Collaborated on cross-functional teams to deliver complex projects on time, within budget, and with superior quality.

Bachelor Of Technology - Btech, Automobile

Computer Science