Provide the best application experience to end and internal users while pursuing a degree in computer science.

- Full software install and support (ImmsLink)- Database creation and monitoring - Maintaining license server- Reporting and troubleshooting bug tickets- Software training- Software testing- Software builds (CCNet)- Software release notesWorking Knowledge on GE Centricity EMR- CPS 12/11/10/9.8/9.5 and 9.5 Oracle- GE Immunization FormTechnical skills- Languages: Entry level C# and SQL- Framework: 4.0 and 4.5 - Application Servers: JBoss, Tomcat- Operating Systems: Windows Server 2008 R2, Windows Server 2003, Windows XP/Vista/7/8, Linux (Entry Level), and Mac OS- Tools: Visual Studio 2010/2013, SVN, Fiddler, and CCNet- Ticketing System: JIRA

Apollo Global Support Technician (August 2012 - September 2013)- Customer service and technical support for sister schools, which include BPP, WIU, Institute for Financial Planning, and College for Financial Planning.- Email technical support for University of Phoenix students and Faculty- Utilized for the Spanish technical support queue- Main support for new projects. Some of those projects include; Innovators Accelerator, 9 Step Process, Vanta, and New Classroom.Systems used: Heat, Service Cloud, SharePoint, and WebEx.AECCSS Technician I (January 2011 - August 2012)- Utalized for the Sapnish and English technical support queue for University of Phoenix students and faculty- Troubleshooting applications included; eCampus, phoenix.edu, MyApply, and AWsupport- Day to day experience with multiple ticketing systems and internal applications such as, Heat, Service Cloud and SharePointRegional Service Center (July 2010 - January 2012)- Provide general information regarding Academic, Finance, and Enrollment information- Process Payment- Assist students with navigation issues on the student website eCampus.phoenix.edu- Special project: outbound calls to provide information about local events- Special project: Technical support backup. Attended training to be a technician backup. Apollo Contact Center Inbound (Feb 2010 - July 2010)- High call volume call center. 100+ calls on a day to day basis- Provide contact information for advisors- Special project: Duplication; processed duplicate records in a system called Galaxy Management. - Route calls to appropriate destination- Experience with IS3 Academics, IS3 Finance, IS3 Enrollment, NCC task and QTask (Internal Applications).* MS Office Productivity Tools: 2007, 2010, 2013* Operating Systems: Linux, Mac OS, Windows (XP, Vista, 7, 8)* Entry Level Programming Languages: Java, HTML, CSS, SQL

Support Technician I- Fast passed call center. 70+ calls on a day to day basis- Technical suport for the following credit card terminals Hypercom/Hypercom 4200, Omni (3200/3730/3740/3750/VX510/VX570/VX610/VX670), and Exadigm. - Special projects: Technical support lead for Exadigm (Wireless terminals)- Level II training and assistance when queue was overboard - Project lead for 3rd party affiliation with COMDATA- Technical support for petroleum terminals- Technical support for Blackboard terminals