Responsibilities:- Provide mentoring, guidance, and support to GX agents, as needed, to resolve difficult customer questions or problems.- Be responsible for assisting with customer escalations by taking inbound phone calls, making outbound calls as needed, and responding to emails daily to guests from prospective and/or existing guests who have questions or concerns regarding a variety of service issues, including, but not limited to:● An existing, unpaid, and/or high-risk reservation.● A problem/concern that has arisen during and/or after your stay.● Modifying an existing reservation.● Cancellation of a reservation.● Entering and/or modifying owner's holds.● Investigating and processing staggered refunds.● Booking one or more properties domestically and/or internationally.● Pricing for short and extended stays.● Amenities and features of specific properties.● Area attractions, local events, equipment rentals, etc.- Assist in monitoring inbound volumes of missed calls, voicemails, and emails and help identify any trends.- Assist in forced moves.- Handle escalated GX issues.- Be at the forefront of the business working in a dynamic and fast-paced environment. As the go-to person for our potential guests.- Collect and process payments.

Responsibilities:– Supporting guests from different countries in different languages by providing helpful information, answering questions, and responding to complaints. – Provided assistance during guest registration and departure.– Politely assisted customers via email, telephone, and through different channels (VRBO, Airbnb, Booking.com, Expedia, TripAdvisor, etc).– Assisted guests with questions and billing issues.– Obtain and process payments according to company policies and procedures.– Answered phone calls promptly and knowledgeably, ensuring complete and accurate information.– Communicated information about the immediate area, services, attractions, and events to guests– Investigated and resolved customer inquiries and complaints in a timely and empathic manner.

Responsibilities:− Create a marketing strategy to promote Screaming in Spanish as an online institute– Develop a content plan– Reinforced class-taught concepts relating to the Spanish language and culture– Created new innovating ways to learn Spanish in a short time− Assisted students of different ages with basic and advanced Spanish courses− Worked with various student learning styles− Increased students' knowledge and comfort with Spanish− Design individualized strategies for students' skill levels to help them study− Tutor students in Spanish grammar, vocabulary, and writing skills.

Responsibilities:• Greeted, registered and assigned rooms to guests• Answered telephonic and in-person queries related to hotel services and resolved any issues• Processed guests’ check-ins and outs• Prepared and completed room and restaurant bills• Assisted guests’ in storing valuables in a secure deposit box• Liaised with other departments of the hotel• Handled payments through cash, checks, and credit cards

Responsibilities:– Support all internal and external HR related inquiries or requests with jobs interviews– I developed an English teaching program for the company 's employees

Responsibilities:− Developing lesson plans and curricula based on the needs of individual students.− Providing conversational classes where pronunciation and important words and phrases are taught.− Teaching writing and Spanish composition classes.− Conducting research on teaching methods, materials, and language games that can be used in class.− Scheduling and preparing students for oral and written examinations.− Monitoring student's progress by writing up reports and grading assessments.− Teaching students about Spanish culture, which may include festivals, traditional food, and dress, and social conventions.− Organizing fun events where students can showcase their Spanish language skills.

Responsibilities:Project Manager: – Coordinate internal resources and third parties/vendors for the flawless execution of projects– Ensure that all projects are delivered on-time, within the scope and within budget– Ensure resource availability and allocation– Develop a detailed project plan to monitor and track progress– Develop comprehensive project plans to be shared with clients as well as other staff membersCommunity Manager, Social Media, and Planner: – Develop a content plan.– Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.– Engage with the online community and respond to comments and requests.– Analyze web traffic and relevant community metrics.

Responsibilities:– Assist in developing and implementing plans and goals for the department– Work with the director to coordinate and supervise daily operations– Ensure compliance with regulations and internal policies– Monitor attainment of objectives– Maintain scheduling of events and represent the company when needed– Create reports and submit them to the director or other executives– Fulfill duties as assigned by the director– Organize training seminars regarding tourism products and related information