Jesús Rodríguez personal email
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My focus is on improving the customer experience of my clients. I have developed this through more than 10 years of experience in communications, marketing and customer service. My skills range from developing new products based on effective and creative strategies that solve my clients' pain points, to coordinating multidisciplinary teams and building customer loyalty.I have worked with and for a wide variety of companies and brands such as: Procter & Gamble, Grupo Raya, McCann, Dittborn & Unzueta, Wikot, Suzuki, Peugeot, Entel, Sodimac, Belcorp, Naranja X, AB Inbev. In addition, I am a writer of several articles published in specialized media such as Puro Marketing, Marketing Directo, as well as several Chilean media and I also host a podcast called "No hay pregunta pequeña" where I share knowledge about marketing, advertising and technology.
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Data ManagerRaya Feb 2023 - PresentSantiago, Santiago Metropolitan Region, ChileReporting, Social Listening and Products based data, development and implementation for insights and actionables development. Worflows creation for interdepartment communication improvement. Support to other departments for the upgrade of customer service processes. -
Co-FounderOh My Like Aug 2017 - Apr 2024Santiago, Santiago Metropolitan, ChileDigital Marketing strategies development for SMEs.Brand analysis and social media counselor for entrepreneurs. -
Lead Data ManagerSwell | Consulting & Growth Agency Jun 2022 - Jan 2023Santiago Metropolitan Region, ChileReporting, Social Listening and Products based data, development and implementation for insights and actionables development. Worflows creation for interdepartment communication improvement. Support to other departments for the upgrade of customer service processes.Clients: Suzuki, Arauco Malls, Trendy, Twinings, Huawei, Té Club, Inferno, Domino, Sorry, UDLA. -
Media & Software Account DirectorArmada / Martech & Business Intelligence Oct 2021 - Jun 2022Chile- Coordination of the media department for planning and implementation of strategies according to the client's objectives.- Contracts renewal negotiation and new business to strengthen our Software and Media portfolio.- Technical advice on market research tools to support portfolio clients.- New business opportunities and loyalty of current clients development. - Implementation and setup of Social Intelligence projects through Brandwatch.Clients: Entel, Chilexpress, Starken, Naranja X, Reactor, Belcorp, AB Inbev, Actual. -
Customer Success ManagerArmada / Martech, Adtech & Bi Jul 2020 - Oct 2021ChileTechnical advice on market research tools to support portfolio clients. New business opportunities and loyalty of current clients development. Implementation and assembly of Social Intelligence projects through Brandwatch.Clients: Entel, Belcorp, Naranja X, Actual, Grupo Sura, TBWA, Reactor.
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Account ManagerPrxma Oct 2019 - Dec 2019Santiago Province, ChileManagement and direction of large purchasing processes for the supply of promotional products, merchandising, POP material, packaging and their importation into the Chilean and international market. From the process of gestation, planning, production, import and dispatch in warehouses of the manufactured material. -
Mass / Digital Account ExecutiveDittborn & Unzueta Jan 2019 - May 2019Santiago Province, ChileCoordination of creative, designer, production and social media teams for the construction, launch and implementation of advertising campaigns. Development of creative briefs, budget management, negotiation with suppliers and improvement of internal work processes. Brand: Seguros Falabella. -
Hub Regional Integration CoordinatorDittborn & Unzueta Apr 2018 - Mar 2019Santiago Province, ChileRegional campaigns coordination (Planning, briefing, creative pitch, regional production management), reporting and trend reporting, strategic workshops at the regional level, brand consulting (Branding, ongoing use, care of brand equity), messages standardization, search and generate synergies of operations and financial savings, transfer good practices, generate management resources and promote innovation plans through the standardization of digital tools, processes and metrics. Brand: Sodimac.
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Social Media StrategistMccann Santiago Feb 2018 - Mar 2018Santiago Province, ChileDevelopment of strategies and digital ecosystems. Construction of crisis management protocols for L’Oreal, Maybelline and Vogue Cosméticos. -
Community ManagerMccann Santiago Apr 2017 - Jan 2018Las Condes, Región Metropolitana De Santiago, ChileDevelopment of communication strategies, dynamics and relationship with clients and other agencies for the development of advertisements on social networks. Coordination of the design team at McCann Bogotá for the construction of pieces for social networks. Community development and managementon social networks for Mastercard Chile and Peru. (Facebook and Twitter)Campaigns: Valle Nevado, Semana Mastercard Gourmet, Fanáticos Frecuentes, Mi Lugar.
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Brand ManagerHocal Aug 2015 - Dec 2016Caracas, VenezuelaBrand media development, corporate crisis manuals develpment and implementation. Social Responsability Programs planning. -
Government Relations ManagerProcter & Gamble Jul 2014 - Jul 2015Caracas, VenezuelaDevelop and implement the organization's political engagement strategies with authorities, elected officials, regulatory bodies and with key responsible politicians. Represent the organization in front of key government officials and politicians and advise the organization's executives on the impact of a proposed legislation and determine an appropriate response. Develop speeches and communications that allow building a positive relationship with the government.Events: Inauguration of the Gillette shaving line in Guatire.CSR: Talks on hygiene and cleaning habits with Fe y Alegría; Remodeling of a multipurpose room with Fe y Alegría. -
Communications ManagerProcter & Gamble Oct 2013 - Jul 2014Caracas, VenezuelaDevelopment of messages, stories and public relations programs, understanding the dynamics of social and digital networks creating connections and building relationships that form opinion and action, identify and prevent problems that can damage the image of brands and the company, increase quality and consistency of business results, leading the social commitment of our brands and the company, building capacity and innovation in the way we communicate.Brands: Pampers, Gillette, H&S, Mum, Ace, Pantene.Main Campaigns: Pampers: Mother and Father's Day. Gillette: Alma de Acero.
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Community Manager Jr.Wikot Jul 2013 - Oct 2013Caracas, VenezuelaCommunity Management for various brands, preparing communication strategies, dynamics, and growth reports, crisis management and writing articles related to the Social Media area.Platforms: Facebook, Twitter, Instagram, Youtube.Clients: La Montserratina, Fitness®, Boletos Travel, Tiendas Montana, Media Forum. -
Brand AdvisorHener Group Advertising Agency Jan 2013 - Jun 2013El RosalCreation and execution of advertising campaigns in ATL and BTL media. Present project offers and establish strategies for launching new products and events to clients, according to their requests and demands.Clients: Diageo, Replay, Aerocav -
Account AssistantSmartcom Comunicación Integral Jul 2012 - Dec 2012Caracas, Federal District, VenezuelaCarry out ROI reports, coordinate interviews and generate a good relationship with the media, write press releases, meetings with the client to define communication goals, support during the brand change, supervise the production and assembly of the pieces by Providers.Clients: Level 3 Venezuela, MSD
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Pasante Del Área De NegociosPizzolante Comunicación Estratégica Jul 2011 - Jul 2012Caracas VenezuelaCarry out ROI report and impact of campaigns in the market, coordinate interviews and monitor national and regional media, support crisis and contingency issues, build databases for events, write press releases and make transcripts. of meetings and translations of communiqués into Spanish.Clients: LG, Netflix, Unilever, PepsiCo Alimentos, Cesta Ticket, Automercados Plaza's
Jesús Rodríguez Skills
Jesús Rodríguez Education Details
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Customer Service Management -
Social Communication
Frequently Asked Questions about Jesús Rodríguez
What company does Jesús Rodríguez work for?
Jesús Rodríguez works for Raya
What is Jesús Rodríguez's role at the current company?
Jesús Rodríguez's current role is Customer, Marketing and Data Manager.
What is Jesús Rodríguez's email address?
Jesús Rodríguez's email address is je****@****ail.com
What schools did Jesús Rodríguez attend?
Jesús Rodríguez attended Pontificia Universidad Cat��lica De Chile, Universidad Católica Andrés Bello.
What are some of Jesús Rodríguez's interests?
Jesús Rodríguez has interest in Trekking, Education, Arts, Martial Arts, Running, Marketing Campaigns, Theater, Crossfit, Marathons, Movies.
What skills is Jesús Rodríguez known for?
Jesús Rodríguez has skills like Social Media, Microsoft Office, Public Relations, Marketing Communications, Spanish, Strategic Communications, Media Relations, Social Media Marketing, Corporate Communications, Strategic Planning, Advertising, Management.
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Jesús Alberto Rodríguez Hernández
Recruiter | Selector | Atracción Y Selección De Talento | Headhunter | | Reclutamiento Y Selección De PersonalSantiago Metropolitan Area -
Jesus Alfredo Repilloso Rodriguez
Santiago
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