• Managing teams of up to 100 staff various delivery offices in the South East. I have worked in different offices in the South East, most recently managing Farnham DO.• Ensuring all parts of the operation are compliant with health and safety and conducting risk assessments throughout the year to keep on top of our compliance, putting in fixes where needed.• Managing a fleet of 50 vehicles and ensuring all drivers are compliant with regulations, investigating RTAs when they occur… Show more • Managing teams of up to 100 staff various delivery offices in the South East. I have worked in different offices in the South East, most recently managing Farnham DO.• Ensuring all parts of the operation are compliant with health and safety and conducting risk assessments throughout the year to keep on top of our compliance, putting in fixes where needed.• Managing a fleet of 50 vehicles and ensuring all drivers are compliant with regulations, investigating RTAs when they occur. • Ensuring all work plans are clear whilst adhering to efficiency and performance targets. We are measured on work hours against items and our premium products must maintain excellent standards.• Completing resourcing plans for the unit to ensure all work is covered, taking annual leave and sick leave into account.• Working collaboratively with all team members by conducting briefings so everyone is aware of any changes or any issues that have taken place, also engaging with the team daily to build a positive yet productive working environment.• As a Mental Health First Aider I believe it is imperative we understand the challenges our colleagues face in their personal and work life which is why I always take time out for team members and should they be facing any issues, try and tackle these. • Working with unions and often having challenging conversations regarding efficiency and coming to agreement for work area changes.• Ensuring all policies and procedures are followed and going through the conduct process when the correct standards aren’t met.• Meeting various SLAs for complaints and performance to ensure all stakeholders receive a high standard of service from Royal Mail.• As the world is changing so is the way we operate and as a result there are always new products and procedures to implement. As a leader I proactively embrace these changes and always look to innovative ideas for these to be implemented within our team. Show less

• Managing customer complaints between head office and team members, investigating why a complaint was made and working with the management team to ensure our complaint levels are in line with KPIs.• Implementing new policies and procedures within the office, such as training team members on new PDA software and helping design new duties.• Training new team members, which include working with a new starter for up to 4 weeks and training them on all policies and procedures until they are… Show more • Managing customer complaints between head office and team members, investigating why a complaint was made and working with the management team to ensure our complaint levels are in line with KPIs.• Implementing new policies and procedures within the office, such as training team members on new PDA software and helping design new duties.• Training new team members, which include working with a new starter for up to 4 weeks and training them on all policies and procedures until they are confident enough to work alone.• As a workplace coach I work closely with the management team and undergo various projects throughout the year such as; working with fleet manager to ensure vehicle compliance is adhered to and undertaking health and safety briefings to ensure the office is at its highest possible standard.• Delivering mail and parcels to over 1000 addresses, thus walking on average between 7-8 miles a day whilst carrying a pouch which can weigh up to 10kg.• Sorting mail at the office dependant on which delivery routes it’s getting delivered. • Ensuring mail and parcels are delivered securely to the correct address every time, thus keeping our brand’s impeccable service. Show less

• I have progressed from Assistant Manager to General Store Manager in this highly competitive company, and worked in various locations including Feltham, Hounslow and Regent St.• Ensuring customer service is to the highest standard, whilst managing shop floor, observing sales making sure FSA regulations/sales process are being adhered to, having difficult conversations with team members that aren’t doing so. • Back of house duties such as paperwork, conference calls and liaising with… Show more • I have progressed from Assistant Manager to General Store Manager in this highly competitive company, and worked in various locations including Feltham, Hounslow and Regent St.• Ensuring customer service is to the highest standard, whilst managing shop floor, observing sales making sure FSA regulations/sales process are being adhered to, having difficult conversations with team members that aren’t doing so. • Back of house duties such as paperwork, conference calls and liaising with head office, compliance and warehouse teams.• Delegating tasks to team and dealing with any problems/ issues with team members, also team reviews and coaching and developing team members.• Dealing with all major networks and maximizing sales, whist having customer satisfaction in mind.• Meeting store KPI’s in line with company targets, and also customer excellence targets. Show less

• Starting out as Sales Consultant, I learnt fast and was promoted to Senior Sales Consultant after only 6 months and also worked in Chiswick and Kingston• Selling mobile phone and insurance products towards targets, with commissions for exceeding targets. • As we are a network store customer service is imperative and all customers must receive a high level of customer service. • Opening and closing the store, conducting morning briefings, coaching and developing team members… Show more • Starting out as Sales Consultant, I learnt fast and was promoted to Senior Sales Consultant after only 6 months and also worked in Chiswick and Kingston• Selling mobile phone and insurance products towards targets, with commissions for exceeding targets. • As we are a network store customer service is imperative and all customers must receive a high level of customer service. • Opening and closing the store, conducting morning briefings, coaching and developing team members performance and helping team with any problems they may have. Show less