Jet Swain

Jet Swain Email and Phone Number

Speaker | Strategic Advisor | Coach | Advocate for Purpose-Led Leadership @ Jet Swain
Bondi Beach, NSW, AU
Jet Swain's Location
Bondi Beach, New South Wales, Australia, Australia
Jet Swain's Contact Details
About Jet Swain

Jet’s professional career has been influenced by an adventure marked with determination and driven by a love for design focused on people, the planet and creating change. Raised on a Merino Stud in north west NSW, Jet acquired an appreciation for diligence and independence early on, taking inspiration from a line of strong women who had come before her. Jet has been active in the design and creative industry for over 30 years and has developed many services, products, spaces and places focusing on inclusivity, creativity, and purpose-driven initiatives. Throughout her career, across design-focused firms and various organisations, including creative agencies, government bodies, and management consultancies, Jet’s roles have enriched her knowledge base while reinforcing her conviction in the significance of creating thought-out experiences that resonate authentically with people, have social impact and are good for the planet. Jet believes that real success goes beyond results—it involves doing work that's meaningful on a personal level and has a lasting impact. Jet excels in settings that embrace agility and innovation, like design thinking and lean practices. However, her passion lies in tackling leadership challenges, such as fostering skills that lead to transformation. Recognised for her thinking and humanity-centric approach, Jet is talented in transforming concepts into practical solutions that are values-based and purpose-led. She unites individuals and encourages teamwork while embracing viewpoints—an attribute motivating teams to dream big and prioritise individuals and the environment. The beginning of an era led by Jet, who created the Affection Economy movement, will challenge conventional definitions of success. The Affection Economy represents Jet’s response to a society prioritising statistics over significance. It promotes the concept of "Return on Experience" (ROX), emphasising the importance of growth and fulfilment in a world focused on Return on Investment (ROI)—Jet advocates cultivating connections and urges businesses to prioritise relationships between people and the planet.Through the Affection Economy, Jet questions traditional achievement and success benchmarks and aims to demonstrate that a person’s differences do not hinder their ability to influence; instead, they are advantages that offer refinement and genuineness. Let's get in touch if you want to explore how leadership guided by affection can revolutionise companies and individuals, fostering meaningful relationships while positively impacting Mother Earth.

Jet Swain's Current Company Details
Jet Swain

Jet Swain

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Speaker | Strategic Advisor | Coach | Advocate for Purpose-Led Leadership
Bondi Beach, NSW, AU
Website:
jetswain.com
Employees:
1
Jet Swain Work Experience Details
  • Jet Swain
    Speaker | Strategic Advisor | Coach | Advocate For Purpose-Led Leadership
    Jet Swain
    Bondi Beach, Nsw, Au
  • The Affection Economy
    Founder | The Affection Economy
    The Affection Economy Feb 2024 - Present
    Australia
    Building Empathy, Connection, & Purpose for a New Era of BusinessThe Affection Economy is a movement dedicated to transforming how businesses operate by putting empathy, human connection & purpose at the heart of their strategies. Where diversity & inclusion are a no brainer. We believe that companies thrive by fostering genuine relationships with their customers, employees, & communities, shifting from purely transactional interactions to those built on trust, care, & shared values.In today's evolving landscape, where consumers are increasingly drawn to authenticity & purpose, The Affection Economy helps businesses create long-term loyalty, drive innovation, & make a positive societal impact.We guide businesses, entrepreneurs, & innovators toward building emotionally connected brands. Our goal is to help organisations grow by creating meaningful relationships with their stakeholders & contributing to a more compassionate & sustainable world.We champion the power of understanding customers’ emotions & needs to foster authentic connections.We encourage innovation that balances business success with positive societal impact.We advocate for solutions that prioritise user experience and well-being.We believe success should contribute to a better future for people & the planet.We focus on fostering values-driven communities that support deeper brand engagement.Consulting Services: We help companies integrate empathy & emotional connection into their brand strategy, product design, and customer experience.Workshops, Training & Speaking: We offer workshops on storytelling, human-centered design, & how to build purpose-driven brands.Research & Insights: We provide data-driven insights on customer behaviour, loyalty, emotional intelligence.Strategic Branding & Storytelling: We craft brand narratives that resonate deeply with customers, strengthening trust & loyalty.Join the rEVOLution—where love, connection, & purpose drive the future of business.
  • Jet Swain Inc
    Creative And Strategic Design Leader
    Jet Swain Inc Jan 2000 - Present
    Australia
    Today’s leadership isn’t about having all the answers—it’s about transforming ambiguity into opportunities for growth. By taking a design-led approach, I help navigate complexity, foster collaboration across diverse perspectives, and drive innovation with optimism. With over two decades of experience across creative agencies, design firms, and consultancies, I’ve partnered with leading organisations, including Accenture, ASX, Facebook, Telstra, and Woolworths Group, to create human-centred experiences that bridge people and brands across physical and digital spaces.In an era where great experiences are essential for survival, I’m committed to building purposeful services, products, and places that drive commercial results and human connection. By combining creativity with strategic design, I deliver integrated experiences impacting businesses, customers, stakeholders, and employees. As a design leader, my expertise lies in human-centred design (HCD), brand and strategic design, experience and service design, and customer experience. I approach each project with a blend of research and creativity, balancing emotion with analytics and intuition with data.I focus on leading high-performing teams and expanding design capabilities in agile and design-thinking environments where speed and user proximity are vital. I believe in an experience-led model, fostering a mindset shift that promotes differentiation and growth through innovation. As a facilitator, mentor, and keynote speaker, I am passionate about developing future leaders and creative solutions.For further details and case studies, please reach out.
  • Expert360
    Consultant & Advisor | Customer Experience & Strategic Design
    Expert360 2021 - Nov 2024
    Delighted to join the talent offered by Expert360
  • Symplicit
    Executive Design Director & Built Environment Lead Apac | Reconciliation Chair
    Symplicit Jul 2021 - Feb 2024
    Australia
    We work with organisations to define the human experience to maximise positive impact and business potential.As a firm of leading design and innovation practitioners, we foster business growth, customer experience and transformation through a combination of digital, design, creativity, technology and innovation across industry sectors.In conjunction with being the executive design director, working across all sectors and disciplines, Jet lead the built environment practice, we use our human-centred, service, experience and UX design capabilities to connect people to place. Our capabilities include place-making, place-branding, experience masterplans, wayfinding, and journey mapping, meeting people’s needs and desires for richer experiences. We are passionate about beautiful design and putting people at the centre when creating the world’s best places, spaces & environments; products, programs, services & activations.
  • Hcl Technologies
    Executive Design Director Apac | Reconciliation Chair
    Hcl Technologies Sep 2021 - Aug 2023
    Sydney, New South Wales, Australia
    HCL has developed a Reflect RAP to illustrate the organisation’s commitment to reconciliation and ensure that we establish robust foundations to facilitate reconciliation by turning ambitions and intentions into actions.HCL (including the DWS Group and Symplicit) has established a RAP Working Group (RWG), with representatives from different parts of the business. The RWG has also engaged Irene Wardle as our Aboriginal and Torres Strait Islander representative. Irene is a proud Darug Woman, holding a position at the University of Sydney as the Aboriginal Research Partnerships Manager in the Sydney School of Education & Social Work and the Research Centre for Children & Families.The Working Group has collaborated and co-designed with Irene Wardle, the Reflect RAP over a 6-week Design Sprint. Through her community outreach, Irene introduced us to Shakiya Smith, a young Aboriginal woman from the Wiradjuri Nation. Our approach has enabled diverse, multi-talented teams to come together to develop the Reflect RAP as a collective, achieving visibility of the same data points and insights aligned around a common purpose.To design, support and deliver sustained long-term economic, societal, and cultural reconciliation outcomes through enriched participation, HCL is committed to contributing to a reconciled Australiathrough partnering with Aboriginal and Torres Strait Islander community businessesand communities and providing opportunities for Aboriginal and Torres Strait Islander people.The RWG will continue to work together to refine and deliver our Reflect RAP. In addition, we invite external guidance and advice from Aboriginal and Torres Strait Islander peoples and Reconciliation Australia to ensure the appropriateness, impact, and completion of the various actions.We express our deep gratitude to all the individuals and communities who have contributed to the development of this Reflect RAP.
  • Cx Lavender
    Experience Partner
    Cx Lavender May 2020 - Dec 2020
    Sydney, New South Wales, Australia
    CX Lavender is equal parts management consultancy, creative agency and innovation lab. Jet’s role was to design the vision and lead CX Lavender's integrated strategic Experience Design capabilities, including Design Strategy, Digital, UX/UI, Customer Experience, Product Design & Service Design and the growth of Digital Experience Platforms (DXP).The customer is CX Lavender’s true north. To deliver this, Jet united creativity, rigour and technology to drive customer-led performance & commercial outcomes. This meant Jet was firmly focused on delivering the best experience, from the perspective of the customer.
  • Gensler
    Consulting Lead Apac
    Gensler Jan 2019 - Jun 2020
    Sydney, Australia
    Great design starts with a conversation. Leading Gensler's Consulting Practice speaks to Jet’s collective passion for design, customer experience, design thinking, strategic planning, research, and placemaking, all in the service of providing the best experiences for people. We house strategy and design under one roof, combining them to create a holistic, consistent and thoroughly intuitive process.Gensler is a leading global architecture, interiors, planning, urban design and strategic consulting firm that partners with companies and institutions to achieve measurable results through the power of design.
  • Freestate
    Principal | Experience Design & Consulting | Apac
    Freestate Sep 2017 - Dec 2018
    Sydney, Australia
    Multi-award winning group of user experience designers FreeState strengthened its offering to clients by merging with international design practice Hassell. Jet led the Australian growth and evolution, as well as leading communications and engagement for the group. Hassell + FreeState provided an experience-centric human-led approach to design; delivering a living conceptual framework that is constantly adaptable and relevant, supported by the physical architectural design.FreeState help businesses, developers, retailers and architects create places and brands (and places as brands) which are immersive, collaborative experiences which connect audiences.FreeState believe in designing the ideal future customer experience as the foundation for creating and curating ideal future environments, both physical and digital. They are passionate about great design and bring an experience centric approach to designing the world's best places - places people love to be!
  • Hassell
    Principal Apac
    Hassell Sep 2017 - Dec 2018
    Sydney, Australia
    Principal | FreeState Managing Director | Experience Design & Consulting
  • Accenture Australia
    Content Practice Lead; Digital Transformation Apac
    Accenture Australia Jan 2015 - Mar 2017
    Australia And New Zealand
    Jet joined Accenture’s Digital Business, with the intent to infect her peers with a risk-taking philosophy, enabling a more integrated and creative practice across geographies and industries. In today’s increasingly digital world, we’re experiencing a seismic shift in digital content consumption & designed customer experiences. The digital age has brought with it content proliferation and a transformational context for many companies -- and they are overwhelmed. Jet was responsible for designing and building Accenture’s Digital Content practice (CaaS). Jet has extensive experience in digital content as both an owner of content projects, as a thought leader, and as an advisor to the expanding demands of today’s CMOs. Jet was responsible for leading a multi-country practice, growing the digital service offerings, business growth, client retention and service engagement across industries, as well as providing management and thought leadership to ongoing digital transformation projects. Jet recruited and nurtured a team of digital professionals for multi-year digital transformation engagements; was critical in designing and implementing large scale digital operations for my clients to remove business complexities, drive efficiencies at scale, and measurable revenue uplifts. In short, Jet is not afraid to get her hands dirty, moving her team to push through an idea to fruition.
  • The Avenue
    Founding Member
    The Avenue Jul 2014 - Dec 2015
    Sydney, Australia
    The Avenue is a boutique membership group that gives its members all the professional development benefits of belonging to a company to freelancers leading in their field. It is an ‘invitation only’ group founded on trust, collaboration and sharing.
  • Galixo
    Chief Experience Officer
    Galixo 2012 - 2013
    Singapore
    Responsible for co-designing the Galixo purpose, DNA & consulting methodology to be one of incredible user experience, true innovation and transformation, Galixo was designed to play in a disruptive consulting environment. Galixo is a technology and digital consulting startup based in Singapore with a co-op of brilliant people spread around the world to ensure a global approach to the worldwide tech market. Their goal is to provide global strategy for startups, business leaders and innovators involved in tech, mobile and digital.
  • Arup
    Lead Catalyst; Business Transformation
    Arup 2011 - 2012
    Sydney, Australia
    The Urban Informatics team were the pilot team for a new Arup incubator initiative known as The Lab. This was an intensive 3-month period of strategic design to jet-pack the business into a new period of explosive growth. The team prepared a compelling argument showing the need for Informatics’ strengths in delivering the Arup regional and Global Strategy goals and to move towards Arup’s core business. This thinking was channelled into 101-day action plan, designed to accelerate the team.Arup is a multinational professional services firm headquartered in London which provides engineering, design, planning, project management and consulting services for all aspects of the built environment. The firm has over 14,000 staff based in 92 offices across 42 countries, and is present in Africa, the Americas, Australasia, East Asia, Europe and the Middle East. Arup has participated in projects in over 160 countries.
  • Tedxsydney
    Founding Team & Partnerships Director
    Tedxsydney 2009 - 2012
    Sydney, New South Wales, Australia
    As a founding member of the innovation festival TEDxSydney our aim was to create and foster a sense of community amongst the people and organisations who gathered (and continue to gather) around this event; and to provide a cultural focus and impetus for conversation and debate. We began at Carriageworks in 2010, with a single day of ideas and performances. TEDxSydney has become the leading platform for the propagation of Australian ideas, creativity and innovation to the rest of the world.As the Partnerships Director the task was enormous. Tickets were free. Our audience curated from 1000's of applications to ensure diversity and equity. Our first year was entirely funded through the sponsorship and connection of corporate, business & individual partners to the TED phenomenon via engagement, conversation & ultimately, action.
  • University Of Technology Sydney
    Director | Brand, Marketing & Engagement
    University Of Technology Sydney 2008 - 2010
    Sydney, Australia
    Bringing design to business education. In her role at UTS Jet crafted the vision and lead the business design, program transformation and student experience strategy for the Business School, one that defined a new kind of thinker and leader for businesses in the 21st century – businesses that are smarter, creative and more sustainable. This required a substantial change experience program where Jet engaged the business school in a conversation with the community, motivating a dialogue about the school’s collective future as an innovative, involved, community focused thought leader.UTS Business School’s new practical and integrative approach to business education prepares students for a world that demands more than specialist expertise in a particular discipline. Its graduates are ‘integrative thinkers’ who can combine traditional business skills with those from disciplines such as design, science, the arts and engineering to meet the challenges they face in a globalised world.Through the successful communication and authenticity of the experience vision, the idea was sold to one of the worlds’ most creative design thinkers, architect Frank Gehry. This is the first building in Australia designed by Frank Gehry. Working with Gehry Partners, the business school’s academics, professional staff, students and alumni Jet led and designed strategic conversations, design forums and experience maps to inform the design and build of a business school that was fit for UTS’s vision of a 21st business student and subsequent business leader.
  • Cummins&Partners
    General Manager
    Cummins&Partners 2007 - 2009
    Sydney, Australia
    Creative Agency Cummins&Partners had operations in Melbourne & Brisbane. In 2007 Jet opened the Sydney office, and was the architect of the strategy, the team & the physical agency space. Jet structured and expanded upon the company’s core competencies by leveraging and helping grow new commercial and creative opportunities in Sydney.
  • Bid Or Buy
    Marketing Director
    Bid Or Buy 1999 - 2001
    Sydney, Australia
    As a leading online marketplace, bidorbuy created a safe and convenient way for people to buy and sell virtually anything online at a fixed price or in an auction format.Established in 1999, bidorbuy has grown to become one of South Africa's foremost online shopping destinations. The growth is both in terms of user base and in terms of the range and number of products on offer. bidorbuy has withstood the hardest test of them all, the test of time, to prove its viability and usefulness in the ecommerce landscape.
  • Nsw Department Of Education And Communities
    Creative Arts Educator
    Nsw Department Of Education And Communities 1994 - 1998
    Sydney Area, Australia And Western Nsw

Jet Swain Skills

Strategy Entrepreneurship Direct Marketing Digital Strategy Social Media Advertising Marketing Strategy Creative Direction Strategic Thinking Marketing Marketing Communications Brand Development Start Ups Digital Media Leadership Creative Problem Solving Engagement Mobile Marketing Crm Management Customer Insight Public Relations Management Consulting Idea Generation Online Marketing Content Strategy Creative Strategy Competitive Analysis Customer Relationship Management Corporate Branding Community Change

Frequently Asked Questions about Jet Swain

What company does Jet Swain work for?

Jet Swain works for Jet Swain

What is Jet Swain's role at the current company?

Jet Swain's current role is Speaker | Strategic Advisor | Coach | Advocate for Purpose-Led Leadership.

What is Jet Swain's email address?

Jet Swain's email address is je****@****.edu.au

What is Jet Swain's direct phone number?

Jet Swain's direct phone number is +614034*****

What are some of Jet Swain's interests?

Jet Swain has interest in Technology, The Killers (Band), Economics, Health And Wellness, Creativity, Business, Circuses, Food, But Not How You Know It, Online And Mobile Payments.

What skills is Jet Swain known for?

Jet Swain has skills like Strategy, Entrepreneurship, Direct Marketing, Digital Strategy, Social Media, Advertising, Marketing Strategy, Creative Direction, Strategic Thinking, Marketing, Marketing Communications, Brand Development.

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