Lead day-to-day operations for the safe use of the BSC, maintaining student-centric, user-friendly spaces. Provide strategic vision for the Games Room, including equipment checkout and revenue services. Recruit, train, supervise, and develop Operations Supervisors, Building Managers, and Operations Attendants. Plan, prioritize, and review the work of all BSC operations staff. Develop and manage the University’s lost and found services, including auctions to fund the ASI Basic Needs Scholarship. Enforce safety policies and guidelines for the student union and recreation center. Manage facility access and security using the Keywatcher Management System. Facilitate emergency response training for all BSC operations staff. Track and report accident and incident trends; implement preventative safety measures. Manage accident and incident reporting protocols and follow-up procedures. Procure and inventory safety equipment and game room supplies. Administer the BSC Operations budget, preparing cost estimates and justifications for operational needs and capital improvement projects. Implement short and long-term facility operations goals in collaboration with the BRIC Operations FT. Track facility usage trends to determine student-centric business hours and utilization of the Games Room. Foster communication and coordination with lessees to ensure a seamless experience for students and the campus community. Assist with major and minor BSC capital projects. Support efficient facility operations through strategic planning, assessment, and reporting. Ensure compliance with risk management requirements of CSU, Cal Poly Pomona, and Federal and State regulations. Participate in campus-wide collaborations serving the mission of ASI and the University. Serve on campus boards and committees and system-wide associations. Act as an ambassador for ASI at the university, state, regional, and national levels.

Oversaw Intramural Sports and Pro Shop operations for ASI Recreational Sports at the Cal Poly Recreation Center. Recruited, hired, trained, supervised, evaluated, and mentored two Student Managers, 12 student Sport Supervisors, 65 student sport officials, and 24 student Pro Shop Assistants. Developed and implemented systems for identifying program needs and project priorities. Managed a $209K program budget, including equipment/product purchasing and staff payroll. Created virtual content (Esports, Trivia, etc.) for Cal Poly students during the COVID pandemic. Facilitated staff training and individual goal-setting schedules. Mediated conflicts between participants and employees. Conducted regular learning outcomes and participant satisfaction assessments for the IM Sports program. Managed Pro Shop rental and resale item purchases, inventory, and operations. Performed internal audits to ensure Pro Shop PCI compliance. Planned and implemented sports schedules and activities for approximately 350 teams and 4,000 participants quarterly. Ensured safe conditions and operations through developed systems. Led safety training on intramural rules, regulations, and response protocols. Assisted with marketing and promotional campaigns. Facilitated annual comprehensive staff training for 300 student staff and professional development for 18 student managers.

Oversaw daily responsibilities of Campus Recreation Member Services and Informal Recreation programs. Led Member Services sales team to $1.3 million annual profit. Managed a 300,000 sq. ft. recreation facility. Handled membership reports and managed all aspects of interview, selection, hiring, evaluating, termination, and scheduling of over 60 student staff. Responsible for purchasing inventory, equipment, and laundry supplies. Served as Capital Asset Manager for 4,500 pieces of department equipment. Maintained the UC Davis Informal Recreation webpage. Conducted audits to ensure PCI compliance. Monitored expenditures to ensure budget compliance. Organized collection/removal of facility biohazardous materials. Executed a Secret ARCer (shopper) program to improve customer service. Processed income deferrals and managed Cal Aggie Alumni Association (CAAA) and WorkStrong memberships. Analyzed building trends through data collection. Monitored membership activities through monthly, quarterly, and annual reports. Oversaw facility locker management and sales. Developed and implemented student development workshops. Coordinated customer satisfaction initiatives and co-designed customer service programs for professional and student staff.

Oversaw operations of member check-in and membership service. Managed a student staff of 14 Facility Supervisors. Responsible for staff hiring, scheduling, and training strategy implementation. Performed weekly membership and access audits. Conducted and led staff meetings. Reviewed and updated staff training manuals. Managed UCD Medical Center staff uniform order log, organization, and retrieval. Maintained membership database.