Jez Eden Email & Phone Number

United Kingdom

Business Change Manager at Defence Digital

Bournemouth, England, United Kingdom

• Directed a team in Client Control Services within Corporate Investment Bank, monitoring Electronic Communications for all in-scope staff globally.
• Revised and strengthened departmental SoPs to ensure consistency throughout, thus reducing the risk of breaching regulatory guidelines, and adhering to SLA with all stakeholders within the CIB.
• Initiated effective quality assurance within the team, thus guaranteeing that standards and consistency of outputs were of the highest order to meet stakeholder expectations.
• Reduced potential risk of financial penalties, by scrutinising global electronic data sets, ensuring that correct methods of communication were being utilised throughout the global footprint of the CIB.

Redhill, England, United Kingdom

• Kings Lodge provides long term care to clients from age 18 onwards, catering for a variety of complex neurological needs. Recruited to improve internal business processes, and mitigate risks to achieve at least a good.
• Improved regulatory compliance of 63-bed independent neurological complex care home (now rated Good by CQC) by developing and introducing quality improvement programme looking at all aspects of its operation.
• Increased revenue by £1.2M (20%) by building excellent relationships with external stakeholders (local authority and NHS) and reinvigorating business process for turning leads into confirmed income.
• Reduced cost of agency staff with expected savings in excess of £350k for 2022-23 by navigating through Home Office Tier 2 Sponsorship process

Lichfield, England, United Kingdom

• Deputy Chief of Staff HQ Defence Medical Services- 2018 – 2021Delivered non-clinical business management within HQ and mitigated risks. Role covered administrative tasks, project management, financial planning.
• Reinvigorated working project that had stalled over previous 24 months, and introduced smarter working to HQ of 250 staff, increasing staff morale and laying groundwork for business resilience during Covid 19 pandemic..
• Maintained business continuity via a continuous review of risk; ensured vital HQ outputs were delivered throughout Covid 19 pandemic.
• Continued to facilitate delivery of key DG business during Covid 19 and mitigated corporate governance risk.
• Facilitated workshops for key executives to explore mission, vision, values, and branding of DMS; led to creation of new HQ with single unified mission and vision and increased team cohesion, ethos and staff morale.

South Sudan

• Enabled deployment of UK Role 2 hospital in support of UN mission to South Sudan (UNMISS) within six-month time frame, supporting HMG strategic priorities
• Through extensive engagement with stakeholders across all three services, UN in New York and UNMISS in South Sudan, led, generated and trained UK medical personnel to support UNMISS within tight six-month timeframe.
• Lead for development of extensive 14-week training programme spread over four months mitigating both clinical and reputational risk.
• Executive lead for delivery of hospital care in South Sudan, mitigating risk by building strong relationships with UN medical personnel and other contributing countries with zero regulatory breaches.

United Kingdom

• Maintained at readiness RN’s five deployable acute care hospital teams to deploy at short notice globally in support of operations and wider defence commitments on sea and on land.
• Developed and coordinated routine compliance / risk assessments, audits, and inspections with internal RN inspectors and external agencies. Built strong culture around governance.
• Led generation of RN medical capability to support HMG response to Ebola outbreak in Sierra Leonne. Co-ordinated 90 personnel to deploy within five days fully trained; delivered response to Ebola outbreak and enhanced.
• Led generation of medical elements in multinational exercises involving up to 15000 personnel; ensured medical personnel actively involved and able to undergo external validation inspections set in realistic scenarios.

United Kingdom

Variety of roles over 20-year period, including Executive Assistant, Operational Planner, Training Co-Ordinator, Medical Liaison Officer, Health Data Analytics

Master Of Business Administration - Mba, Business Administration And Management, General

MBA pathway student

International Studies

Education record