Jez T. Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Nominated in 'CCAM 2023 Industry Excellence Awards' and as 'Employee of the Year' Project Management: Collaborate successfully with operations to manage and execute projects, ensuring they are completed on time and within scope.Process Improvement: Demonstrate a strong passion and energy for process improvement, constantly seeking ways to optimize operational efficiency and effectiveness.Team Leadership: Motivate and mentor team members, preparing them for future leadership roles. Foster a supportive and collaborative team environment.Goal Alignment: Break down company goals into manageable tasks for the team to execute, ensuring alignment with overall business objectives.Stakeholder Communication: Propose valuable feature additions to management and stakeholders, delivering on objectives and adding value to the business.Technical Troubleshooting: Serve as a subject matter expert in troubleshooting and resolving escalated technical issues, thereby enhancing customer service and satisfaction.

Kuala Lumpur, Malaysia

Project Support: Provide critical support in the management and execution of cross-functional projects. Led major project rollouts including: - MyDHL+ Rollout: Played a key role in the successful rollout of MyDHL+, a major change in the company's shipping application, coordinating with various teams to ensure a smooth transition.- eSecure Implementation: Contributed significantly to the implementation of Secure, an initiative aimed at enhancing customer account security.Technical Troubleshooting: Serve as a subject matter expert in troubleshooting and resolving escalated technical issues, thereby enhancing customer service and satisfaction.Process Improvement: Contribute to process improvement initiatives, bringing energy and a passion for enhancing efficiency and effectiveness.Supporting Leadership: Supported the leadership of the CFIT Helpdesk Line project, contributing to a successful transition and improved user satisfaction through effective follow-up and communication with stakeholders.UAT Participation: Actively contributed to the success of various projects through participation in User Acceptance Testing, assisting in issue identification and resolution.Customer Support: Supported the commercial team by providing technical solutions and valuable customer training, leading to improved customer satisfaction and successful solution implementations.Team Training: Conducted training sessions and provided user guides for the Customer Support team, resulting in increased team knowledge and improved customer service capabilities.Operational Efficiency: Improved operational efficiency and team expertise by implementing case auto-assignment, which provided team members with exposure to various challenges.

Cyberjaya, Selangor, Malaysia