J. Carl Falcon
AeroLeads people directory · profile

J. Carl Falcon Email & Phone Number

Business Analyst - Customer Care Operations at LegalZoom
Location: Florence, South Carolina, United States 9 work roles 1 school
LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
LegalZoom
Role
Business Analyst - Customer Care Operations
Location
Florence, South Carolina, United States
Company size
859 employees

Who is J. Carl Falcon? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

J. Carl Falcon is listed as Business Analyst - Customer Care Operations at LegalZoom, a company with 859 employees, based in Florence, South Carolina, United States. AeroLeads shows a matched LinkedIn profile for J. Carl Falcon.

J. Carl Falcon previously worked as Business Analyst at Legalzoom and Operations Manaer at Startek. J. Carl Falcon holds Bachelor Of Arts - Ba, Philosophy, Neuroscience from Grinnell College.

Company email context

Email format at LegalZoom

This section adds company-level context without repeating J. Carl Falcon's masked contact details.

LegalZoom

Review company-level records connected to J. Carl Falcon before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About J. Carl Falcon

A highly-respected and results-driven Sr. Operations Management Executive with exceptional business acumen and a natural ability to motivate and lead diverse teams to over-achieve. Experienced in change management and skilled in customer support, problem resolution, and business development. Experienced in data analytics, metric definition and data driven decision making.I welcome all invitations to connect, and I can be reached at falconjcarl@gmail.com. Please let me know if I can do anything for you.Key Skills & Expertise:✓ Customer Relationship Management✓ Strategic Business Planning✓ Region & Territory Development✓ Workflow Planning & Prioritization✓ Financial Analysis & Reporting✓ Budget & P/L Management✓ Team Training & Development✓ Creative Problem Solving✓ Multi-Site Operations Management✓ Continuous Process Improvement

Current workplace

J. Carl Falcon's current company

Company context helps verify the profile and gives searchers a useful next step.

LegalZoom
Legalzoom
Business Analyst - Customer Care Operations
glendale, california, united states
Website
legalzoom.com
Employees
859
AeroLeads page
Company profile
View company profile Email format
9 roles

J. Carl Falcon work experience

A career timeline built from the work history available for this profile.

Business Analyst

Current
Legalzoom

Florence, South Carolina, United States

Providing Process Design and refinement, performance analysis, and Reporting and Design for LegalZoom Customer Care Operations.

Jan 2022 - Present

Operations Manaer

Startek

Work At Home

Ops Manager ramping a new Government Account working with Emergency Support. Launched in April 2021, responsible for onboarding, training, and recruiting of management team for the account. Owns performance, financials and workforce.

Apr 2021 - Jan 2022

Site Director

Sykes

Florence, South Carolina Area

Fast-track promotion advancing through several increasingly responsible leadership positions. As Site Director, focused on telecom clients with seven direct reports; led all recruiting, interviewing, hiring, and training. Accountable for P/L and a $25M+ budget for a facility with 550 agents and 600+ employees. ➣ Set company records for 50% GP (gross.

Jan 2016 - Oct 2018

Sr. Account Manager

Sykes Enterprises, Incorporated

Florence, South Carolina Area

In charge of managing and developing existing lines of business in addition to helping ramp up new business lines as needed; focused on operations and performance management. Traveled within the Region to help establish and develop new locations in Fayetteville, NC, Eugene, OR, Las Vegas, NV, and assisted remotely for the Philippines. Accountable for.

Jan 2014 - Jan 2016

Account Manager

Sykes Enterprises, Incorporated

Florence, South Carolina Area

A vital member of a “cluster” of Team Leaders that oversaw and led teams within the operations, quality, and training divisions. Consistently ranked in the top five of AMs (out of 200) across 50+ locations. Traveled often throughout the US helping leadership with staff performance management training. ➣ Collaborated with other leaders to assist in.

Jan 2012 - Jan 2014

Training & Quality Manager

Sykes Enterprises, Incorporated

Kingstree, SC

Assumed role as the first Training and Quality Manager in the company within the last 10+ years. Tasked with creating and implementing new quality programs, building reports, digital infrastructure, and quality forms in Excel for staff company-wide. ➣ Conceptualized, developed, and implemented a new Training Ambassador Program to maintain a consistent.

Jan 2010 - Jan 2012

Senior Team Manager

Sykes Enterprises, Incorporated

Milton-Freewater, OR

Promoted to Team Manager and tasked with managing the lowest performing team; successfully motivated and led the entire team to become top performers in the company.

May 2009 - Jan 2010

Quality Agent

Sykes Enterprises, Incorporated

Milton-Freewater, OR

Created internal reports and reporting processes to be used by team leaders and agents across the Region.

Feb 2009 - Apr 2009
Team & coworkers

Colleagues at LegalZoom

Other employees you can reach at legalzoom.com. View company contacts for 859 employees →

OD Oscar Davila Oscar Davila Colleague at Legalzoom Austin, Texas, United States, United States View → ML Meghan Lovett Meghan Lovett Colleague at Legalzoom Hutto, Texas, United States, United States View → AW Adrian Westwood Adrian Westwood Colleague at Legalzoom Portland, Oregon, United States, United States View → TJ Trish James Trish James Colleague at Legalzoom Austin, Texas Metropolitan Area, United States View → CA Carl Anthony Carl Anthony Colleague at Legalzoom Los Angeles, California, United States, United States View → FN Femke Noomen Van Der Linde Femke Noomen Van Der Linde Colleague at Legalzoom The Randstad, Netherlands, Netherlands View → JA Joshua Adams Joshua Adams Colleague at Legalzoom Marina, California, United States, United States View → NB Nathaniel Butler Nathaniel Butler Colleague at Legalzoom Montgomery, Alabama, United States, United States View → RL Roberto Lim Roberto Lim Colleague at Legalzoom Los Angeles, California, United States, United States View → FR Fatma Refaat Fatma Refaat Colleague at Legalzoom Cairo, Egypt, Egypt View →
1 education record

J. Carl Falcon education

FAQ

Frequently asked questions about J. Carl Falcon

Quick answers generated from the profile data available on this page.

What company does J. Carl Falcon work for?

J. Carl Falcon works for LegalZoom.

What is J. Carl Falcon's role at LegalZoom?

J. Carl Falcon is listed as Business Analyst - Customer Care Operations at LegalZoom.

Where is J. Carl Falcon based?

J. Carl Falcon is based in Florence, South Carolina, United States while working with LegalZoom.

What companies has J. Carl Falcon worked for?

J. Carl Falcon has worked for Legalzoom, Startek, Sykes, and Sykes Enterprises, Incorporated.

Who are J. Carl Falcon's colleagues at LegalZoom?

J. Carl Falcon's colleagues at LegalZoom include Oscar Davila, Meghan Lovett, Adrian Westwood, Trish James, and Carl Anthony.

How can I contact J. Carl Falcon?

You can use AeroLeads to view verified contact signals for J. Carl Falcon at LegalZoom, including work email, phone, and LinkedIn data when available.

What schools did J. Carl Falcon attend?

J. Carl Falcon holds Bachelor Of Arts - Ba, Philosophy, Neuroscience from Grinnell College.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.