Anna Bailey Email & Phone Number

Killeen, Tx, Us

Austin, Texas, United States

I would take business filing call for customers trying to file their business with their state. I alsoupsold products they may need to help their new business run smoothly. I worked withsalesforce, excel, other Microsoft products and FileNet throughout my day.

Austin, Texas, United States

I take claims for automotive warranties. I work with the dealerships in claim processing fromstart to finish and help contract holder start their claims. I assist the customers on informationabout their warranties and how to get reimbursed for claims they have filed with us. I also frontline the claims newsletter which was my idea and from that idea the company now has acompanywide newsletter.

Austin, Texas, United States

• Collect customer feedback and made process changes to exceed customer satisfactiongoals. Make reasonable procedure exceptions to accommodate unusual customerrequests. Provide accurate and appropriate information in response to customerinquiries. Address customer service inquiries in a timely and accurate fashion.

Austin, Texas, United States

First point of contact for inbound internet and phone technical assistance and repair. Gatheredcustomer and technology information to determine technical support level; elevate calls toappropriate support level as necessary. Accurately processed and documented call transactionsusing tracking software. I mentored with Quality until it was removed from the site for roughlyfive months. I was also a mentor for the new training classes that came into the site.

Killeen, Texas, United States

Received incoming calls about Moving truck rentals and supplies. Describe use andoperation of merchandise to customers. Share product knowledge with customers whilemaking personal recommendations. Demonstrate that customers come first by serving themwith a sense of urgency.

Columbus, Ohio Metropolitan Area

Address 50+ website inquiries per day, converting 40+ into renewal customers. Work under strictdeadlines and respond to service requests. Interact with customers to follow-up on shipping statusesand expedite orders. Successfully interact with customers to expedite orders. Promptly respond togeneral inquiries from members, staff, and clients via mail, e-mail and fax. I was lead on a special projectthat dealt with universities and our contacts for studies, I would be the point of contact for the ordersand payments. I also started to help as a mentor for the new training classes that came in.

Hilliard, Ohio, United States

Responsible for assisting customers on a wide range of topics including payments and billing, productfeatures, and technical support. Dedicated to resolving customer’s inquiries accurately and efficiently.Accept payment by credit card, offer self-serve payment solutions, and explain charges on thecustomer’s bill. Programming packages, equipment upgrades, and general questions. Troubleshoot avariety of technical issues, from signal loss to remote control use.

Columbus, Ohio, United States

Responsible for assisting customers on a wide range of topics including escalations for consumer banking,business online banking, overflow from consumer online bank as well as telephone banking. I would assist in helping with automated clearing house (ACH) transaction look ups, transferring of funds as well as helping enroll in prequalified credit card offers.

Bachelor'S Degree, Social Work

Legal Assistant/Paralegal