Joshua Farr Email & Phone Number

Virginia Beach, Va, Us

Suffolk, Virginia, United States

- Spearheaded the transition of a policy retrieval system from Microsoft Coldfusion to Node Angular framework; this initiative facilitated seamless document access for 200+ regular users and administrative controls.- Developed an innovative account registration feature allowing seamless self-verification via a time-sensitive PIN dispatched to user emails; improved security protocols and minimized unauthorized access incidents by 25%.- Revamped the training system to automatically calculate total scores from database queries using Oracle SQL, enhancing data retrieval speed by 40% and improving user report clarity for over 300 active users.

Norfolk, Virginia, United States

- Coordinated grading procedures for assignments from over 40 pupils; engaged each student through tailored discussions that addressed individual concerns regarding comprehension levels and overall progress throughout the semester.- Facilitated cross-functional meetings involving diverse teaching staff, stimulating dialogue around pedagogical strategies which ultimately decreased common student questions regarding course material by 25%, resulting in more effective learning environments.- Analyzed existing question banks for accuracy and effectiveness, leading to the successful integration of more than 50 up-to-date queries while ensuring TAs contributed at least two fresh questions weekly.

Norfolk, Virginia, United States

- Delivered comprehensive support through telephone, email, and in-person interactions to faculty and students; adeptly troubleshot, diagnosed, resolved, and documented over 150+ technical issues related to hardware and software each month.- Improved response efficiency from initial contact through resolution by implementing streamlined documentation practices which saved approximately eight total man-hours monthly dedicated solely toward issue tracking processes.- Achieved resolution rate improvement from initial contact at a remarkable level exceeding 90%, leveraging skills with browsers like Google Chrome and Firefox alongside collaboration via virtual meeting tools like Zoom.

Norfolk, Virginia, United States

- Established rapport by memorizing faces and names of over 25 colleagues in the Computer Science department, leading to a noticeable increase in team cohesion during departmental meetings and discussions.- Categorized supplies and noted where everything was in the ten or more filing cabinets and drawers owned by the department.- Coordinated and scheduled over 30 departmental meetings for the Computer Science directory, ensuring all essential materials were systematically organized and easily accessible to enhance communication among faculty staff.- Managed all incoming inquiries via email or phone calls for three years at Old Dominion University’s Computer Science Department; achieved a response rate improvement with follow-ups generated every hour during peak periods.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science