Julia Conley Email & Phone Number

Automobile Claims Adjustor 2007-2009Handled all aspects of first and third party automobile claims to include first notice of loss, investigation, negotiation, liability decision and settlement. Excelled at achieving balance of service, indemnity and expense in the claims environment. Provided excellent communication and phone skills resulting in top performance ratings. •Provided exceptional service to both internal and external customers thus achieving 98% top block survey results. •Excelled at desk management thus ensuring that corporate goals were met. •Served as a role model, demonstrated a ‘can do’ spirit with a sense of optimism, innovation, ownership and commitment and was given the opportunity to coach and mentor new employees. • Recognized for providing advice, setting expectations, solving problems and building relationships with customers.

Determined acceptability, risk development and rate integrity for all P&C lines of business within establish guidelines. Analyzed risks, data and made decisions that met company and member’s needs. • Produced and presented comprehensive analysis of financial results and trends. • Initiated interactions, established rapport and responded in an open and approachable manner to people in all functions and levels both inside and outside the organization.• Responsible for two Policy Service Units, providing support, auditing files, coaching and mentoring which increased effectiveness of service representatives by 10%. • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). • Modeled and actively promoted behaviors consistent with the mission, vision and value of the organization as the chosen representative of PRIDE committee.

Educated and advised member's regarding their insurance and financial needs. Advised and provided solutions to customers regarding their insurance needs. Contributed to enterprise business goals through referrals and relationship building by proactively reviewing member's accounts to retain and educate the customer. Served as a resource to team members on issues of complex nature thus which resulted in finding insurance solutions and minimizing member dissatisfaction. Trained, coached and mentored employees thus enabling them to provide exceptional customer service.

Bachelor'S Degree, Political Science And Government

Bachelor Of Arts, Government - International Relations