Juan Francisco Cantú Nájera Email & Phone Number

Monterrey, N.L., MX

Monterrey, México

• Responsible of the total quality management system into the aftersales area (Service, Spare Parts warehouses, and Body Shop & Paint workshops for 4 sales points).
• Design, implementing and digitalization of policies and corporative process.
• Responsible of the internal and external audits coordination.
• Responsible of continuous improving.
• Warehouses inventories logistics organizations.
• Mercedes-Benz 2019 Innovation award winner.

México

• Weekly and monthly work plan’s management.
• Precess documentation with enterprises and project areas.
• I made tools and work manuals through interviews with company´s workers.
• Mapping and documenting of procedures and work instructions.
• Leaded comunication meetings, awareness and training sessions for business users.

Portland, Oregon, USA

• Management of human resources, tolos and materials for projects.
• Charged of inputs, matrials and tool supply.
• Project manager and tasks monitoring.
• Operative strategic plannig for bussiness growth.
• $120,000.00 usd mounthly billigs results.

Monterrey Area, Mexico

• Asegurar el cumplimiento de políticas y procesos aplicables al área de garantías de producto.
• Responsable de facturación de $10,000,000.00 anuales para la empresa.

Monterrey, México

• Ensure the politics and procedures checkup for the product warranty area.
• Charged of $600,000.00 usd annual profit for the enterprise.
• Quality and Procedures Coordinator
• Managed the total quality and customer service´s system.
• Charged for implementing and managing the operative quality procedures and BPG (BMW Process Guide) certification.
• Internal and external audits coordination.

• Coordine la elaboración del Plan de Desarrollo Municipal 2015-2018.
• Fui responsable del sistema de gestion de calidad total.
• Elabore de indicadores de gestión y desempeño.
• Seguimiento y evaluación de proyectos.
• Simplificacion de procedimientos en materia de mejora regulatoria.
• Enlace con dependencias externas.

General Escobedo, México

• Managed the “2009-2018 Local Government Development Plan” performing the projects, objectives and goals to reach.
• Charged to the strategic planning for the Institution.
• Charged to the total quality management system, quality indicators implementation, and internal-external audits.
• Designed improvement plans for the process opportunity areas.
• Got the National Award to the local Government quality managing for years 2011-2014.
• Managed the tri-annual goals reached informs espoused for the principal.

General Escobedo, México

• Managed and controlled the quality inspections procedures, reaching the ISO IEC 17025 certification.

Monterrey, México

• Coordinated the ISO 9001-2000 implementation and certification.
• Implemented the JIT system into the finished product and parts warehouse.
• Implemented the production control methods reducing 25% of backorder.
• I made the internal procedures to make the cyclic counting in the finished product and raw material warehouse, reducing a 50% the counting time.

Master´S Degree, Suply Chain And Logistic

Maestria en Cadena de Suministro y Logistica Global.

Bachelor Of Engineering, Industrial Engineer