Jill Fearman Email & Phone Number

Toronto, Ontario, Canada

Toronto, On

Thornhill, On

With access to over 350,000 in-stock industrial, safety and fastener products, Acklands-Grainger is Canada’s largest distributor of maintenance, repair and operational supplies. We offer our customers the convenience of a single source MRO solution, with the largest selection of in-stock brand-name products from the world’s top manufacturers and the largest exclusive private-label offering in the industry.• Managing a $1M+ portfolio of nationwide accounts• Partnering with AGI suppliers/vendors and internal AGI sales resources to achieve profitable sales goals• Negotiating pricing agreements with large customers• Developing new processes to streamline lead times with key accounts• Regularly meeting with the larger account in the portfolio • Interacting with clients through in-person meetings, phone and email• Maintain a healthy sales pipeline and forecast• Manage and grow the share of wallet of 400+ accounts• Introduce new company solutions such as AGI's E-commerce platform and private label brands with customers• Communicate regularly with branch and distribution teams in order to resolve customer issues, identify leads and discuss market trends

Alliston, On

• Documented sales by creating and updating customer profile records and implementingthe components of the treatment plan as directed by the physiotherapist• Call cycle guided by updated calendar of customer profiles to ensure repeat bookings fortime effective treatment• Advised customers by providing information on insurance procedures and products• Resolved customer complaints by investigating problems and collaborated withmanagement team in developing solutions and making recommendations• Assisted the practice in a variety of technical, clinical capacities, including treatmentsetups and routine patient care while under supervision of Physiotherapist

Toronto, On

• Coordinated promotional events and educational presentations throughout OntarioElementary Schools by generating new opportunities through outbound cold calls andemails and inbound lead follow-up to raise awareness for Ontario for the Orange Drophousehold hazardous waste recycling program• Managed and expanded all aspects of lead generation by breaking region into territoriesfor call cycle and lead follow-up• Researched accounts, identify key players and generate interest by selling valuepropositions to decision makers• Responsible for the hiring and performance management of promotional team whileworking as a community liaison for scheduling events and educational presentationsthroughout the province to meet Orange Drop mission and mandate• Managed inventory of promotional supplies & equipment, worked closely with suppliers tosource up-to-date promotional equipment and ensure all team members were providedwith the necessary presentation items• Utilized multitasking skills to be able to meet tight deadlines, work well under pressure,use good judgment, and communicate clear expectations with team members, suppliersand customers

Toronto, Canada Area

• Dealt directly with customers either by telephone, electronically or face to face• Prepared for customer inquiries by studying products, services, and customer serviceprocesses. Resulted in ability to respond to customer inquiries in a timely manner and tomake effective recommendations• Maintained supplies inventory by checking stock to determine inventory level, anticipatingneeded supplies, placing and expediting orders from suppliers• Management of financial operations including accounts payable/receivable, invoicing,reporting and cash management while using computer word processing, spreadsheetand database software to prepare reports, memos, and documents

Yukon, Canada

• Supervised 8+ employees per shift; Scheduling of staff, supervising preparation andcleaning of dining & kitchen area, supervising cash-outs, providing corrections to serverson cash-outs via the Micros restaurant software system• Provided excellent customer service in a restaurant with a seating of 300+/ night• Responsibilities included; Set-up and take-down of restaurant for breakfast, lunch anddinner, preparation and cleaning of dining and kitchen area for service

Toronto, Canada Area

Management of the day to day operations of one of the premiere yoga studios in Torontoincluding:• Customer service• Management, hiring and scheduling of staff including 5 administrative staff andteaching staff of 25• Management of financial operations including accounts payable, accountreceivable, invoicing, reporting and cash management• Marketing for studio including website writing & management, brochures, eventmanagement and advertising• Purchasing, inventory management, merchandizing of literature, yoga props &materials and clothing• Management & technical support for the following programs; Mind Body Online,Adobe Indesign CS5, CorelDraw• Administration and operation of yoga teacher training programs