Jeffrey Feely Email & Phone Number

Abington, Ma, Us

Boston, Massachusetts, United States

In my role as a Senior Managed Services Advisor at 8x8, I orchestrate comprehensive post-sale activities, including scheduling and conducting regular check-in calls with assigned accounts. My responsibilities extend to cultivating and managing relationships with the support organization to ensure seamless customer support with my accountsA key aspect of my contribution involves the development and optimization of scripts for various communication channels, including email, SMS, voice, and chat, enhancing the overall experience for live customers. I specialize in optimizing Unified Communication and Contact Center configurations throughout the customer lifecycle, ensuring maximum efficiency and satisfaction.To drive informed decision-making, I create and manipulate analytics tools tailored to analyze specific customer needs. As an advocate for our accounts, I collaborate with internal teams and external partners, fostering strong relationships to address customer concerns and requirements effectively.

Boston, Massachusetts, United States

As the Team Lead for the Project Management department at Fuze/8x8, I played a pivotal role in steering the team towards success through strategic planning and execution. My contributions encompassed:Key Performance Indicator Development: Spearheaded the development of Key Performance Indicators (KPIs) for the team, meticulously tracking and reporting progress to ensure alignment with organizational goals.Project Leadership and Assignment: Led and assigned over 25 diverse projects, demonstrating proficiency in resource and cost estimation, ensuring optimal project outcomes.Efficient Documentation Management: Organized and scrubbed documentation for streamlined processes, fostering an environment of efficiency and clarity in project execution.Documentation Translation and Team Roadmaps: Translated documentation for internal teams, creating comprehensive team roadmaps that served as crucial guides for successful project navigation.Effective Hand-off and Support Coordination: Moderated the seamless hand-off of projects to the support organization, ensuring thorough documentation and a smooth transition for ongoing support.Player Coach Approach: Acted as a Player Coach, managing 10-15 projects concurrently. My hands-on leadership style involved active participation in projects while guiding and mentoring team members to enhance overall team performance.Team Building and Communication: Conducted regular team building activities and weekly check-in meetings with the eight-member team, fostering a collaborative and cohesive work environment.Through these multifaceted responsibilities, I consistently contributed to the team's success, driving efficiency, collaboration, and positive project outcomes within the organization.

Easton, Massachusetts

Educating high school juniors in the basics of government, law, and economics. Giving students the platform to understand how politics works by using a hands on approach.Students are shown the tools to create a well informed opinion on topics and the ability to defend that topic.Oversee a week long program that recommends political debate.Dean of Elections (2013 - 2018)Director of Programming (2019-Present)

Hanover, Massachusetts, United States

Spring '21 / Fall '21 - Head Freshmen Coach / Varsity AssistantFall '22 - Present -- Varsity Assistant - Offensive / Defensive LineWinter ‘22 - Present-- Head Coach Freshmen BasketballSpring ‘23 - Present - Head Coach JV Boys Lacrosse

Boston, Massachusetts, United States

Player / Coach Team Lead of 8 person Project Management team.Lead scope and define 25+ different types of projects Project Scoping & Assignments Resource and Cost Estimation Documentation organizing and scrubbingSet & maintain customer meeting cadenceTranslate documentation for Internal technical teams to execute on QA / Troubleshoot / Escalate deliverable during Go Live Process Moderate hand off to Support Organization with documentationManaging large scale redesign or technical projectsHelp team building and trainingSchedule weekly check in meetings with each member of team

Greater Boston Area

Lead 25+ different types of projects Project Scoping & Assignments Resource and Cost Estimation Documentation organizing and scrubbingSet & maintain customer meeting cadenceTranslate documentation for Internal technical teams to execute on QA / Troubleshoot / Escalate deliverable during Go Live Process Moderate hand off to Support Organization with documentationManaging 25-50 projects at once Help team building and have weekly check in meetings with each member of team

Greater Boston Area

Configured cloud based UC systems. Scrubbed customer provided documentation to match provisioning system requirements. QA provisioning results and provide Go Live Coverage (both on Site and remote) to quickly resolve issues. Prepare Asterisk scripts for non standard requirements needed for customer Go Live. Develop and Configure Auto Attendants (call flow) based on customer specifications. Configure multiple types of hardware (Yealink - Polycom - AudioCodes - Cisco - Panasonic)

Easton, Massachusetts

Teaching incoming high school freshmen the basics and strategy of the game of football. In charge of scheduling and executing daily practices. Responsible for the safety and well being of those players. Also responsible for ensuring all players are meeting academic requirements as mandated by the school. Manage a three person volunteer staff. Distribute daily responsibilities for the staff. Manage daily meetings with staff to ensure goals are on pace for completion. Work with visiting coaches and referees to get seamless weekly games accomplished in a timely fashion. Communicate weekly with parents as to any changes in the schedule for the team. Give weekly reports to athletic director as to the status of the team. Mandatory reporter. Responsible for any tasks the varsity coaches ask for as well. Teaching discipline and commitment while also giving the students the introduction to the physical and mental requirements necessary to adequately play the sport of football at the high school level.

Foxboro, Massachusetts

Expectation of perfection and efficiency demanded while cooking in a high sales restaurant. Given daily tasks to accomplish, while also ensuring the product is efficiently produced and delivered in a timely fashion. Knowledgable in all aspects of kitchen and all food products produced. Certified to train new employees the policies and procedures of the restaurant as well as mentor them during the training phase. Teach new employees all measurements required and the tools to get measurements. Well versed in food cost principles and procedures, as well as workplace safety and conduct policies.

Bachelor Of Science (B.S.), Management Information Systems

Bachelor Of Science (B.S.), Economics

Information Technology