- Efficiently managed daily logistics and delivery schedules, successfully executing over 180 deliveries dailythrough optimized route planning.- Maintained a high standard of customer service and safety, achieving a customer satisfaction rating of over 95%.- Leveraged technology to track packages and navigate routes, enhancing delivery efficiency and accuracy.

- First and Second-Level Support: Delivered comprehensive first and second-level technical support to over 200 employees across Canada and the US through phone, email, and Microsoft Teams, achieving a resolution rate of over 90% on first contact.- Account and System Management: Administered and maintained user accounts across multiple systems, including permissions and password resets, which enhanced system security and user accessibility.- Device and Software Maintenance: Provided ongoing support and maintenance for a variety of devices and platforms such as workstations, laptops, servers, and mobile devices. Ensured operational excellence by installing, modifying, and repairing hardware and software.- Application Support: Supported end-users in navigating and utilizing complex applications including Microsoft Office 365, CRM systems, ERP systems, and VPNs, which improved user productivity and system efficiency.- Remote Troubleshooting: Utilized advanced remote control tools to diagnose and resolve issues,significantly reducing downtime and improving user satisfaction.- Technical Communication: Effectively communicated with users at all technical levels, ensuring clear understanding and efficient problem resolution. Documented procedures and incident reports that contributed to knowledge base expansion and team reference.- Problem Solving and Innovation: Played a key role in identifying systemic issues, proposing solutions, and collaborating with senior support techs to implement effective resolutions. Contributed to continuous improvements in IT support processes and user training materials.

- Engaged with customers to assess their needs, using problem-solving skills to recommend tailoredsolutions, which increased customer satisfaction and sales metrics.- Demonstrated product features and benefits, translating complex product information into accessible customer advice.- Upheld safety and organizational standards in display areas, preventing accidents and maintaining an aesthetically pleasing shopping environment.

- Provided a welcoming environment, efficiently managing check-ins and inquiries which enhanced member experience and facility ratings.- Implemented and maintained organizational systems for gym equipment and facilities, ensuringcleanliness and order that improved overall user satisfaction.- Managed membership sign-ups and renewals, employing a customer-first approach that increasedretention rates.

- Delivered consistent customer service, managing point-of-sale transactions and addressing customer inquiries swiftly and effectively.- Assisted in inventory management and stock placement, which optimized the shopping experience and store efficiency.- Played a key role in the setup and maintenance of promotional displays, contributing to an increase in sales during promotional periods.