Jose Sanchez Email & Phone Number

Laval, Quebec, Canada

- Efficiently managed daily logistics and delivery schedules, successfully executing over 180 deliveries dailythrough optimized route planning.- Maintained a high standard of customer service and safety, achieving a customer satisfaction rating of over 95%.- Leveraged technology to track packages and navigate routes, enhancing delivery efficiency and accuracy.

Montreal, Quebec, Canada

- First and Second-Level Support: Delivered comprehensive first and second-level technical support to over 200 employees across Canada and the US through phone, email, and Microsoft Teams, achieving a resolution rate of over 90% on first contact.- Account and System Management: Administered and maintained user accounts across multiple systems, including permissions and password resets, which enhanced system security and user accessibility.- Device and Software Maintenance: Provided ongoing support and maintenance for a variety of devices and platforms such as workstations, laptops, servers, and mobile devices. Ensured operational excellence by installing, modifying, and repairing hardware and software.- Application Support: Supported end-users in navigating and utilizing complex applications including Microsoft Office 365, CRM systems, ERP systems, and VPNs, which improved user productivity and system efficiency.- Remote Troubleshooting: Utilized advanced remote control tools to diagnose and resolve issues,significantly reducing downtime and improving user satisfaction.- Technical Communication: Effectively communicated with users at all technical levels, ensuring clear understanding and efficient problem resolution. Documented procedures and incident reports that contributed to knowledge base expansion and team reference.- Problem Solving and Innovation: Played a key role in identifying systemic issues, proposing solutions, and collaborating with senior support techs to implement effective resolutions. Contributed to continuous improvements in IT support processes and user training materials.

Pointe-Claire, Quebec, Canada

- Engaged with customers to assess their needs, using problem-solving skills to recommend tailoredsolutions, which increased customer satisfaction and sales metrics.- Demonstrated product features and benefits, translating complex product information into accessible customer advice.- Upheld safety and organizational standards in display areas, preventing accidents and maintaining an aesthetically pleasing shopping environment.

Kirkland, Quebec, Canada

- Provided a welcoming environment, efficiently managing check-ins and inquiries which enhanced member experience and facility ratings.- Implemented and maintained organizational systems for gym equipment and facilities, ensuringcleanliness and order that improved overall user satisfaction.- Managed membership sign-ups and renewals, employing a customer-first approach that increasedretention rates.

Kirkland, Quebec, Canada

- Delivered consistent customer service, managing point-of-sale transactions and addressing customer inquiries swiftly and effectively.- Assisted in inventory management and stock placement, which optimized the shopping experience and store efficiency.- Played a key role in the setup and maintenance of promotional displays, contributing to an increase in sales during promotional periods.

Bachelor Of Computer Science

Bachelor Of Science - Bs, Statistics

Dec, Science