J. Filipe Rigon Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brasil

Florianópolis, Santa Catarina, Brazil

At RD, I work with the objective of offering support to its SRE (Software Reliability Engineering) team - more specifically, from within the level 3 support team - in order for it to be able to function in the most effective manner possible through close data and metrics analysis and inspection, as well as monitoring its operation as a whole in order to identify and solve notable issues that impact overall performance.- Development of dashboards and reports focused towards visualizing and keeping track of our key metrics and performance indicators;- Retrospective analysis of RD's support structures' data/metrics, providing aid in automating its processes;- Inspection and backing in analyzing our support capacity, especially related to the flow of tickets regarding bugs and technical debts;- Implementation of forecasts and mobilization of statistical models for determining trends and degrees of correlation between distinct characteristics of cases;- Study and investigation of our level 3 support ticket flow, constituing a successful monitoring framework that enables constant and stable improvement(s) on the team's operation as a whole.

Florianópolis, Santa Catarina, Brasil

Florianópolis, Santa Catarina, Brazil

Taking the first step on my journey within the Association as a marketing assessor in July of 2021, I was elected marketing director after 6 months of active duty.- Leadership of the Association's marketing team, organization of its personnel and processes;- Conduction of projects and internal/external initiatives;- Management and ensuring constant updates to the Association's social media profiles and identification of trends to be mobilized in such mediums;- Designing of products and collections aimed at seasonal sales;- Elaboration of visual designs to be posted and oversight of the evolution process of the Association's visual identity;- Administering of partnerships and associations;- Contact with other teams, institutions and individuals.

Florianópolis, Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brazil

Yungas is a SaaS company that aims to innovate in the field of management and communication of franchises, amassing over 30 franchise chains and over 3.3 thousand franchises integrated in its platform.- Relationship maintenance with customers, focusing on their success and usage of the platform;- Provision of support to customer success managers in day-to-day activities, aiding in client retention and value generation;- Monitoring of results and updates in regards to the software implementation and providing of support focused on customer success;- Maintenance of active communication and touchpoints with clients;- Elaboration of performance reports and engagement/learning materials directed towards customers;- Identification of success landmarks and practical problem solving alongside clients and the customer success team;- Proposition of strategies aimed towards constant improvement of customer success operation;- Identification of new business oportunities and successful cases.