Julie Flanakin Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Responsible for case management for escalated technical issues requiring specialized knowledge of server, networking, and cloud infrastructure as well as an in depth understanding of the Jamf Pro and Jamf Connect products.Specializing in: Certificate distribution via SCEP/NDES, Active Directory Certificate Services, and 3rd Party CA’s. 802.1x network & VPN profile distribution and troubleshooting. Connecting Okta, Azure, and other Cloud IdP’s with Jamf Pro & Jamf Connect. Linux and Windows Server platforms. Apache 2, Apache Tomcat, and Microsoft IIS web servers. MySQL database operations. Web app, web server, & database performance. HAProxy and other load balancers. Active Directory Domain Services, LDAP services, and Kerberos Authentication. Jamf Infrastructure Manager & Jamf AD CS Connector Jamf API & ScriptingAdditionally responsible for creating and maintaining knowledge articles, educating & training level 1 support associates, and collaborating with support engineers, cloud engineers, product specialists, and software engineers to provide knowledge and solutions for our customers.• Jamf Certified Associate• Jamf Certified Technician

Atlanta, Georgia, Us

Responsible for remote phone and chat support for corporate and call center users and logistics locations in a multinational enterprise environment. Additionally responsible as Communicator Coach: Assist L1 associates on live calls. Train new skills and procedural knowledge to L1 associates. Coordinate with L2/3 associates on outages and trend reporting. Create and maintain Knowledge Base articles. Windows 10 + Active Directory and MacOS + Jamf Pro Support. Virtualization Support for VMWare and Citrix Virtual Desktop Infrastructure. Identity and Access Management Support. iOS Mobile Device Management. Printer, VoIP, Network, & Cisco AnyConnect VPN Support. Homer Award recipient for upholding company values.

San Antonio, Tx, Us

Meet and exceed HEB A+ and ORT standards for the day baker, tortilleria, and department lead roles.Assist the department manager while training for lead position by taking on department lead responsibilities, including managing team projects and assisting with day to day management and operations tasks.

San Antonio, Texas, Us

Met and exceeded HEB ORT standards in specialty departments including Bakery, Deli, Meat Market, and Seafood.Assisted TSST lead in workflow planning and prioritization.Implemented and supported improved workflow organization via Google Sheets.

San Antonio, Tx, Us

Exceeded HEB standards for efficiency in work, took on leadership responsibilities, serving as a temporary department lead in Frozen Grocery as needed.Assisted the Frozen Grocery lead in order management, creating displays and updating PSA virtual database, shrink management, and supported the cross functional program A+ standards to allow the lead to focus on own department A+ standards.

Atlanta, Georgia, Us

My responsibilities at Home Depot primarily included customer service and sales during daytime store hours and partial overnight responsibilities including resetting displays, retrieving next day customer orders, palatalizing & storing product, and assisting with receiving & stocking responsibilities. I held a forklift operator certification for the duration of this job. I left this position because I moved from Round Rock to South Austin and required a job closer to home.

Tx, Us

Primary responsibilities included maintaining at least a Class 100 (ISO 5) cleanroom condition in order to ensure standards fit for optics research, assisting grad students and professors with data collection and complex equipment setups, and AutoCAD design work for custom laboratory hardware.

Atlanta, Georgia, Us

My responsibilities at Home Depot focuses on customer service, specialty sales and service add-ons in addition to daytime stock refreshments, retrieving customer orders, and working with contractors to fulfill their service and product needs. I held a forklift operator certification for the duration of this job.

Tx, Us

Included tutoring and educating students in most undergraduate math courses, primarily Algebra and Pre-Calculus/Trigonometry, although up to and including Differential Equations.

Tx, Us

Primary responsibilities included data collection, entry, and sorting alongside assistance with telescope observations and extracurricular studies. Worked with the Arecibo Radio Telescope in Puerto Rico via remote control station at the university to map out a net of Pulsars for further research into identifying gravitational waves.

Associate'S Degree, Cybersecurity

Mathematics