John Mallen Email & Phone Number

Redwood Shores, California

Cloud Operations @ Oracle Corporation

Half Moon Bay, California

Resource Management Single Point of Contact (SPOC) to the Regulated Industries Services & SuccessFactors Sales & Delivery Organizations, for all Resource Management Issues, including Escalation & Conflict Resolution, as well as Program Management Staffing.• Report directly to the North America Resource Management Director, and serve as the interim North America RM Lead when required. • Managed 8 Industry-aligned Resource Managers, Senior Resource Analysts and Resource Analysts. Responsible and accountable for Recruiting, On Boarding, Development, and Exiting. • Responsible for determining, designing and driving initiatives that enable the NA Resource Management, the Global RM team, and internal customer teams to reach the ultimate business goals of SAP. These Initiatives included: Lead for the Services Support Partner GRM Training, Lead & Participant for two People Survey Committee’s, European Union Protection Committee (to comply with Global SAP Legal standards), Creator of the Employee Feedback Form (specific for Resource Management). • Defined and optimized operational business processes, to deliver 100% commitment in terms of quality support, in a quick time frame, to enable repeatable processes/best practices, specifically for the acquired & integrated SuccessFactors organization. • Represented the Regulated Industry delivery organization in all cross organizational escalations, working with senior management members to preclude formal escalations (on average 20 per year) by early recognition, to maximize revenue (Consulting hours) and minimize manpower cost, and ultimately mitigate risk to all of SAP’s customers worldwide.

San Francisco Bay Area

Responsible for Revenue/Utilization/Margin in support of the Business Objects Consulting Services organization, Partner Management and Global Resource Management Process/Policy/Efficiency.• Successfully managed 80 Consultants, in terms of Staffing/Sourcing project engagements for North America Verticals and Government, Education and Healthcare.• Exceeded Utilization/Revenue/Margin targets by 5% for three quarters in 2007 in support of Americas East, Americas Verticals, and Americas GEH.• Qualified over 100 3rd party contractors who temporarily worked on Business Objects accounts, and consistently delivered on at least 35% gross margin percentage per contractor.• Worked with Business Objects Recruiting, Education, and Human Resources to augment the Consulting organization with qualified 3rd party contractors for permanent placement, coordinate Educational Training plans for Consultants, and transitioned Apprentice Program candidates in to Consulting.

Redwood Shores, California

Supported the Strategic & West Region Consulting Sales team, as a Resource & Partner Manager, responsible for Staffing to Revenue & Utilization Targets, along with 3rd Party contracting to achieve Margin Targets.-Virtually managed & mentored team of 5 employees across the nation, including Performance Reviews and Training demos.-Led ORS (Oracle Resource Services) in support of West Region Consulting Sales, responsible for Partner Management and nationwide on-site placement of Contractors. -Consolidated National Consulting Partner list to create more manageable Primary and Secondary tiered lists, to facilitate 3rd Party Contractor Staffing, negotiated rates to achieve required 45% margins. -Resolved payroll, performance, extension and other Partner/Contractor issues and marketed Contractors within Oracle as projects ended, and worked with Oracle Contracts & Legal to create Service Provider Agreements and T&M Statements of Work in place with Partners.

Sunnyvale, California

Account Representative for Apple Computer, responsible for all Shipping/Receiving to/from Apple Headquarters (Cupertino). Customer Service Driver for multiple cities and corporations in the bay area, including responsibility for on time delivery of packages to SFO airport.

Los Angeles & Santa Clara, California

Responsibilities included Courtesy Clerk, Product Stocking, Bookkeeping, and Liquor Department Manager.