Jess Murphy Email & Phone Number

Brisbane, Queensland, Australia

Strategy, Finance, Operations & Sales: Accountable for overall ownership for 18 buildings across Australia; in Sydney, Brisbane, Melbourne and Perth and their P&Ls, indicative of an average of USD$140m revenue. Member Satisfaction & People Leadership: owner of the member experience within Australia and responsible for ensuring we are meeting our members’ needs, our WeWork global standards, and targets on member experience satisfaction, as well as, retaining members across Australia. In addition leading a team of 60 employees, including 10 direct reports. Ensuring growth and development of employees and employee satisfaction and retention through people led initiatives.Responsible and accountable for the overall profitability and return on investment of each building in Australia. Providing strategic, cross-functional support in the Cross-Functional Management team to ensure the successful execution of business priorities across the territory and region.

Brisbane, Queensland, Australia

As Area Director for Brisbane, Melbourne and Perth, I'm responsible and accountable for the overall revenue & profitability of each building in the Portfolio. In addition, accountability of the Member experience in these Markets and ensuring we are meeting our member’s needs and our WeWork global standards and targets on member experience satisfaction.

Brisbane, Australia

Illustrate WeWork's core values and strive to achieve our mission. Lead the Community Management team to achieve the following: * Creation of a collaborative environment amongst our members through events and personal introductions * Maintenance of 100% occupancy by achieving sales goals, and managing churn * Ensuring that building is fully operational and processes are running smoothly * Driving growth and promotion of WeWork-provided service offerings * Maintaining company standards and expectations * Managing building KPI's

Brisbane, Australia

INCOME DIVERSIFICATION – Identifying under-utilised resources, increasing profit margins and diversifying how and what income is derived from. Keeping across current trends and social influencers to broaden revenue opportunities. FINANCIAL MANAGEMENT– Constructing full organisation budget, approving all expenses and driving existing and new income streams. Debt management with Artists, Hirers and Tenants. Source, write and contribute to grants and acquittals, attend weekly financial subcommittee meetings with Board Chairperson and Treasurer. BUSINESS DEVELOPMENT – Developing best business practice, audience and reach through innovation and functionality. Turning concepts into Business Cases proposals that align with the Metro Arts Strategic Plan including my personal project “Out the Back” – referred to in Career Highlights page 2. HUMAN RESOURCE MANAGEMENT – Leading a team of 16 daily alongside the Creative Director, with eight reporting to me directly plus contract negotiations, performance and wage reviews. Regularly delivering, guiding and facilitating professional development and mentoring. STAKEHOLDER ENGAGEMENT – Regular contact and problem solving with artistic and creative stakeholders, including contracts, project efficiency, budgeting and monetary negotiations. ORGANISATIONAL REPRESENTATION – Meetings with funders and stakeholders including Brisbane City Council, Arts Queensland and the Australia Council. Representing Metro Arts at Openings and Functions internally and throughout Brisbane. COMMERCIAL DEVELOPMENT - Successfully seeded retail and food and beverage concept, gained full Board approval to invest, raised $100,000 funding towards the project. Executing all planning, project management and liaising with State and Local Heritage, Architects, Consulting with specialists, Council Development Approval, Town Planners & Suppliers. This project is currently in motion.

Brisbane

VENUE MANAGEMENT – Manage and generate new hirers, tenants and commercial customers. Manage conferences, weddings, product launches and fundraisers. Hire, train, and educate staff on proper event policies and procedures. Increase income and find new ways to drive sales. BUILDING AND FACILITIES MANAGEMENT – Oversee all maintenance on City and Norman Park sites as well as find additional funding to upgrade facilities where relevant. Search for new sites and prepare relevant business cases and applications. WORKPLACE HEALTH AND SAFETY – final approval of all Exhibitions, Performances and Festivals site design and movements to ensure a safe environment for staff, tenants, artists and audience. I’m also the Chief Warden in case of emergency and have overseen and managed many evacuations, successful QLD Fire and Rescue Audits and natural disaster restorations including insurance liaison. FOOD AND BEVERAGE MANAGEMENT – drive and oversee a now profitable food and beverage business as part of Metro Arts. When I joined Metro Arts in 2011 as Food and Beverage Manager I independently turned the Espresso Bar into a profitable business for the first time. More recently it exceeded its annual budget by 49%. OFFICE MANAGEMENT – authority on all office procedures and staff movements. Furthering office policies and procedures developed including Employee and Tenant Manual. throughout Brisbane

Brisbane

Managing Metro Arts Espresso Bar and Box Office;•Provided leadership and supervision of the Food and Beverage team and ensure optimal use of resources.•Responsible for staff rosters. •Worked with the CEO in the development and expansion of this business area.•Responsible for Food and Beverages financial budget management against budget forecasts.•Led by example as a barista and through excellent customer service.

Master Of Business Administration - Mba

Education record

Education record