Jonathan F. Email & Phone Number

Phoenix, Arizona, United States

Single point of contact for all US customers for support and customer success needsManage field activities in North AmericaProactively search for, diagnose, and resolve problemsResolve malfunctions as they ariseCommunicate with clients to determine needs and explain complex issuesOversee technical improvements to hardware and software components Help customers with solution rollout and activationMonitor daily performance of systemsEnsure proper maintenance of onsite equipmentMonitor the ticket resolution status and time closelyEnsure proper logging and documentation of all issuesProgram trackers with customer parametersConduct quarterly QBRs with US customers to promote retentionTravel to key customers around the US to promote customer successOversee the execution of customer orders.Supervise the transportation of goods both into and out of the Office.Ensure the proper functioning of trackers prior to shipment.

Gilbert, Arizona, United States

Relief Driver, drove any route that was availableProject Lead for Synovia Solutions products on school buses

Maricopa, Arizona, United States

Maricopa, Arizona, United States

Became the single point of contact for the customer through on-going communication and escalated support needs.Partnered with various cross-functional teams across the organization including Account Executives and Solutions Engineers to deliver total customer satisfaction.Maintained a “customer first” mentality while addressing all customer concerns and issues through direct involvement or facilitating case management through other departments. Maintained solid customer relationships by handling their questions and concerns with positive attitude and professionalism along with a sense of urgency.Analyzed data and customer feedback, while utilizing this information to improve the customer experience and maximize customer use of our products. Became an advocate in delivering the voice of customer (VOC) throughout the global organization.Proactively worked with customers to improve efficiencies through research, reporting, active listening and relationship building.Constantly developed methods for improving the client experience and communicate areas for improvement through the global organization.Understood and monitored the entire Customer Journey by compiling and analyzing critical customer health data and collaborating across functional teams to optimize experience. Hosted and facilitated monthly internal meetings and quarterly business reviews to assess and determine approach action plans for customers subject to high turnover risk.

Arizona, United States

Mesa Az

Mesa

Mesa

Higley

Mesa

Phoenix, Arizona Area