Juli Foust Email and Phone Number
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Innovative, ambitious, and value-driven leader with extensive leadership experience in highly matrixed organizations. Adept professional with a proven track record of success building and developing large, collaborative, empowered, and engaged teams. Leadership impact results in driving incremental revenues, reducing expenses, mitigating loss exposure, and ultimately creating long term success. Creates value for organizations and key stakeholders by:> Solving complex problems through creativity, innovation, active listening, and critical thinking across all levels of the organization.> Challenging legacy processes and serving as an agent for change management and optimization, with experience presenting complex information and presentations to C-Suite leaders.> Serving as a strategic leader, coaching through change, diversity, challenges, and roadblocks while delivering strong communication proficiencies and creating an inclusive workforce.Competencies: Leadership / Team & Performance Development / Talent Management & Cultivator / Relationship Focused / Mentor & Coach / Performance Teams & Objectives and Key Results (OKRs) / Process Improvement / Problem Solving & Resolution / Multi-Site Operations Management / Critical Thinking & Analysis / Data-Driven Decision Making / Workplace Culture Management / Cross-Functional Collaboration / Strategic Planning & Execution
Matco Tools, A Vontier Company
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- matcotools.com
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Senior Director, Financial And Customer Services OperationsMatco Tools, A Vontier CompanyCleveland, Oh, Us
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Director Of Financial ServicesMatco Tools, A Vontier Company Jan 2023 - PresentStow, Ohio, UsLead the business and team responsible for all credit financing functions, including originations, servicing, and collections for a $500M receivables portfolio, while driving transformative initiatives such as new digital strategies and risk control development. Oversee the delivery of a new servicing platform (Oracle Financial Services), encompassing strategy, development, and execution of financial product offerings, process design, and all lending lifecycle functions. Deliver routine updates to the executive committee on portfolio performance and health to drive continuous improvement.Highlights of my accomplishments include: > Streamlined product offerings from 7 to 4 for enhanced simplicity and improved customer experience. > Introduced Talkdesk, the company's inaugural full omnichannel solution encompassing Voice, SMS, Email, Chat, and Predictive Dialer capabilities.> Decreased call volume by 25% through identification of top call drivers, leading to enhanced self-service options and approximately $300K in savings.> Executed a new contact strategy within Collections, integrating SMS, Email, IVR, and Campaign Management tools alongside the implementation of IDI skip tracing and Neustar caller name optimization. -
Svp, Portfolio Owner Manager Sr., Consumer Banking - Solution Design & DeliveryPnc Jun 2020 - Jan 2023Pittsburgh, Pennsylvania, UsCustomer Experience leader overseeing end-to-end customer technology experiences across various platforms and channels, including mobile, online, and live. Modernizes customer backend technology to view real-time payments. Led large cross-functional internal and external teams across businesses and functions using Agile. Highlights of my accomplishments include: > Delivered 50+ modernized features within transformational enterprise strategy architecting a new retail technology stack.> Developed strategy and analyzed portfolio through leveraging data insights and identifying key priorities while ensuring optimization of resources required for effective execution.> Led and set direction through influence for cross-organizational teams of Product Owners and Development Crews against a shared opportunity, which unified the organization on shared results.> Achieved an employee engagement score of 80 that greatly outpaced the company's overall score of 44 by supporting and developing team members and creating an inclusive workplace, which directly and positively impacted turnover, retention, recruitment, and performance. -
Svp, Head Of Investor & Secondary Market Operations, Retail Lending ServicingPnc Jul 2019 - Jun 2020Pittsburgh, Pennsylvania, UsResponsible for Investor Reporting and Secondary Markets, including Investor Operations, Mortgage Acquisitions, Tax, and Insurance Set-Up in addition to all Center of Excellence functions. Managed an organization of 300 employees and the $12M operating budget.Highlights of my accomplishments include: > Served as the Business Sponsor for the Mortgage Acquisition Accelerator project to overhaul the mortgage acquisition experience through customer journey enhancements, automation, and end-user computing tools, which reduced onboarding time from 60 days to 30 days. > Partnered closely with leadership to align strategy and operational unit staffing for 67K+ mortgage volume.
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Svp, Head Of Retail Lending Servicing Center Of ExcellencePnc Jul 2016 - Jun 2019Pittsburgh, Pennsylvania, UsManaged the highly regulated Center of Excellence across numerous issue types, including SCRA, credit bureau reporting, credit disputes, flood operations, credit card operations, process improvement, and quality assurance. Led a 250-person production team and managed an organizational budget of $8M.Highlights of my accomplishments include: > Identified action plans, including staffing optimization and continuous improvement to increase operational efficiency.> Consistently met or exceeded SLA target of 90% and productivity and quality targets of 95%.
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Vp, Process Improvement Director, Bank Operations And Retail LendingPnc Jan 2015 - Jul 2016Pittsburgh, Pennsylvania, UsLed the lean management program by training management leaders on how to deliver consistent coaching, identify improvement opportunities, build performance metrics, and provide effective leadership. Highlights of my accomplishments include: > Implemented a lean management system and oversaw a subset of 80 Bank Operations and Retail Lending Servicing units, which resulted in a 20% savings in year 1 ($1.3M). > Identified opportunities for improvement in metrics development and implemented the lean management system by coaching senior-level leaders and teams to utilize lean tools.> Managed the relationship between the deployment teams and the business line executive leadership team to ensure that the deployment produced the expected impact and value for the business, employees, and customers.
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Vp, Credit Team Leader, Business BankingPnc Mar 2012 - Jan 2015Pittsburgh, Pennsylvania, UsManaged, developed, and coached the 15-person production team responsible for underwriting small business origination requests of up to $250K. Executed bank credit policies and risk management guidelines. Highlights of my accomplishments include: > Thrived in a fast-paced environment and overcame tight deadlines and competing priorities.> Provided direction to the team as a subject matter expert in risk management, policy, and credit scoring.> Managed multiple projects simultaneously, including continuous improvement initiatives, origination scorecard testing and implementation, and procedure writing.
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Credit Officer, Business BankingPnc Apr 2006 - Feb 2012Pittsburgh, Pennsylvania, UsProvided detailed credit analysis for existing customers in the small business and commercial segment with loans ranging from $1M to $5M.Highlights of my accomplishments include: > Analyzed financial data, assessed industries, and evaluated loan structure to determine creditworthiness.
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Documentation Specialist Ii, Business BankingPnc Jan 2005 - Mar 2006Pittsburgh, Pennsylvania, Us> Ordered and evaluated due diligence to ensure proper lien position for a variety of different collateral> Collaborated with other departments such as Underwriting, Real Estate, and Portfolio Management to identify and correct errors> Addressed new, complex problems and worked with Documentation to find the best solutions
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Assistant ManagerWells Fargo Mar 2003 - Jan 2005San Francisco, California, Us> Increased in-house receivables over $3 million by expanding the clientele base of the company > Sold mortgages, unsecured loans, equity lines, and insurance to a non-prime customer base > Recommended solutions and suggestions to aid customers in financial decisions> Provided analyses and evaluations of debt structures using financial calculators, amortization schedules and other financial software
Juli Foust Skills
Juli Foust Education Details
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Ohio UniversityMarketing / Management Information Systems -
Consumer Bankers Association Executive Banking School
Frequently Asked Questions about Juli Foust
What company does Juli Foust work for?
Juli Foust works for Matco Tools, A Vontier Company
What is Juli Foust's role at the current company?
Juli Foust's current role is Senior Director, Financial and Customer Services Operations.
What is Juli Foust's email address?
Juli Foust's email address is ju****@****aol.com
What schools did Juli Foust attend?
Juli Foust attended Ohio University, Consumer Bankers Association Executive Banking School.
What skills is Juli Foust known for?
Juli Foust has skills like Credit, Financial Analysis, Banking, Portfolio Management, Credit Analysis, Commercial Lending, Commercial Banking, Loans, Mortgage Lending, Underwriting, Management, Finance.
Who are Juli Foust's colleagues?
Juli Foust's colleagues are Ben Bennett, David Aliotti, Stephon Alston, Gary Kaleta, Monica T., Yuliana Casanova De Pope, Christian Aycock.
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