Worked remotely from a private office in my home as a FEMA contractor, with a Public Trust clearance level. Trained for six weeks remotely; learned the FEMA/Titan Technologies platform. Initial responsibilities were assisting in-bound callers with the initial phase of the application process. Progressed to the second phase, receiving applicant inbound calls. Assisted callers with their questions and concerns, reviewing cases, problem-solving, and analyzed files regarding the FEMA… Show more Worked remotely from a private office in my home as a FEMA contractor, with a Public Trust clearance level. Trained for six weeks remotely; learned the FEMA/Titan Technologies platform. Initial responsibilities were assisting in-bound callers with the initial phase of the application process. Progressed to the second phase, receiving applicant inbound calls. Assisted callers with their questions and concerns, reviewing cases, problem-solving, and analyzed files regarding the FEMA requirements for COVID funeral assistance approval. Facilitated application analysis and review process, as well as, validated personal information and submitted documentation for accuracy and completeness. Verified application data and third party documentation, using internet research and outbound calls. Show less

Worked remotely from a private office in my home. Responsible for maintaining information flow from the company Info account to various departments within the gallery. Facilitated three third-party auction websites, including online bidding approval, research bidder questions, and promoting monthly auctions. Research marketplace and analyze buyer patterns to develop over 500 market target email lists