Juliano Reis, Msc., Itilf, Mba, Csm, Pmp Email and Phone Number
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I am an IT executive with extensive experience in Service Delivery Management, Project Management, Program Management, and Portfolio Management. Over the past 26 years, I have held responsibilities for major information technology transformation projects, involving investments exceeding $200 million.As the leader of a team comprising more than 30 individuals, including Senior Managers and Senior Project Managers, I successfully built a Project Management organization from the ground up. This involved establishing a "can-do" culture, developing new service delivery and project management practices by leveraging the best of several well-known methodologies, and empowering the team to take calculated risks and make informed decisions. The organization concurrently manages more than 60 projects, maintaining an impressive Net Promoter Score (NPS) of over 80%.My educational background includes a Bachelor's Degree in Computer Science from the Catholic University (PUC-RS) in Brazil and an MBA in Project Management from the Getulio Vargas Foundation (FGV). Furthermore, I hold certifications as a Project Management Professional (PMP) from PMI, ITIL-F from Exin, and Scrum Master from the Scrum Alliance.As the first Brazilian hired by the Project Management Institute (PMI), the world's largest Project Management Organization with over 1.8 million members and credential holders, I was entrusted with the task of growing the customer base by 27% and maintaining a 33% increase in Brazil. Additionally, I played a pivotal role in expanding business opportunities for PMI Chapters by establishing strong relationships with universities and organizations.I've also been deeply involved in developing comprehensive training programs, with a focus on Project Management, Career Development, and Leadership Development. I have dedicated several years to sharing this knowledge in various MBA and Executive programs worldwide.My passion lies in the realm of IT and project management, and I am always eager to connect with like-minded professionals, organizations, and institutions. Let's explore opportunities and establish connections that foster innovation and excellence in the IT industry.Specialties: Portfolio, Project, and Program Management, PMO, Risk Management, Negotiation, Coaching and Mentoring, Leadership and Team Development, Career Development, Operations Management, and P&L.+1 863 348 7669
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Director, Product Management CssOracleOrlando, Fl, Us
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Service Delivery Director - Project Management & GovernanceOracle Sep 2024 - PresentAustin, Texas, UsLAD Tech Consulting and Lift ServicesResponsible for overseeing the Project Management and Governance practices within the Latin America Tech Consulting Services and Lift Services organizations.Leading a team of 40+ individuals, including Senior Managers, Project Managers, Project Assistants, and a Resource Manager, strategically located across LAD countries (AR, CL, BR, MX, CO, PE) and in the USA.Holding P&L responsibility for LAD Tech Consulting, providing robust sales support, effective customer management, and a keen focus on intensive service delivery.Cultivated a strong mentoring culture within the team, empowering members to make well-informed decisions and take calculated risks.Currently supervising over 50 projects simultaneously, maintaining a team NPS of 80%.
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Head Of Project Management & GovernanceOracle Oct 2023 - Sep 2024Austin, Texas, UsLAD Tech Consulting and Lift ServicesResponsible for overseeing the Project Management and Governance practices within the Latin America Tech Consulting Services and Lift Services organizations.Leading a team of 34+ individuals, including Senior Managers, Project Managers, Project Assistants, and a Resource Manager, strategically located across LAD countries (AR, CL, BR, MX, CO, PE) and in the USA.Holding P&L responsibility for LAD Tech Consulting, providing robust sales support, effective customer management, and a keen focus on intensive service delivery.Cultivated a strong mentoring culture within the team, empowering members to make well-informed decisions and take calculated risks.Currently supervising over 50 projects simultaneously, maintaining a team NPS of 80%.
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Senior Service Delivery Manager - Project Management & GovernanceOracle Dec 2021 - Oct 2023Austin, Texas, UsResponsible for Project Management and Governance practices within the Latin America Lift Services organizations.Assembled a team of over 15 Senior Project Managers from the ground up and implemented several project management and governance practices.Fostered a robust mentoring culture among all team members, empowering them to make well-informed decisions and take calculated risks.Supervising more than 50 projects concurrently, with a team NPS of 80%.Showcased an outstanding track record of completed projects and received positive customer feedback.I established a strong project management and communication culture within the team, resulting in a Net Promoter Score of 80% and zero customer complaints about the team's project management practices.
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Senior Principal Technical Project ManagerOracle Dec 2019 - Dec 2021Austin, Texas, UsAs the lead in charge of delivering Oracle Cloud at Customer projects for North America, my role encompasses a wide array of responsibilities critical to ensuring project success and client satisfaction.In two years, I was able to become a team top performer in terms of projects completed. Overseeing end-to-end project delivery, I ensure that each Oracle Cloud at Customer project is executed seamlessly and in alignment with client expectations. This involves meticulous planning and progress tracking to meet project timelines and objectives. My role involves close collaboration with our clients to understand their unique needs, priorities, and concerns. By maintaining open lines of communication, I work to address customer inquiries, provide updates, and ensure their overall satisfaction throughout the project lifecycle.I specialize in managing and mediating conflicts that may arise within the project team or with the client, with a focus on finding equitable solutions that keep the project on track.
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Senior Principal It Services Delivery ManagerOracle Oct 2014 - Dec 2019Austin, Texas, UsAs a seasoned professional in the realm of Oracle Advanced Customer Service (ACS).I've had the privilege of spearheading critical initiatives across three states in Brazil. My role is defined by a spectrum of diverse responsibilities that contribute to both customer satisfaction and the company.A key focus area involves driving revenue growth through the meticulous execution of service contracts. My commitment to excellence and value delivery fuels profitability for the southern region in Brazil.Serving as the main point of contact for our valued customers, I excel at handling escalations, expertly resolving conflicts, and addressing clients' dynamic needs. My dedication to customer advocacy underpins our successful relationships.My leadership extends beyond the individual to multiple teams and projects running in parallel. I orchestrate and inspire teams to deliver results that consistently exceed expectations.I thrive in a dynamic 24x7 environment where I contribute as a vital member of the escalation path during crises. My readiness to respond to any situation ensures the continuity of service excellence.
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Lad Delivery Manager For Cloud At Customer LobOracle Jan 2016 - May 2018Austin, Texas, UsResponsible for overseeing all Cloud at Customer business and service delivery in Latin America, leading a dynamic organization comprised of 10+ project managers and 60+ projects.Pioneering Achievement: Spearheaded the delivery of the world's first Oracle Cloud Machine, showcasing innovation and groundbreaking solutions.Strategic Portfolio Management: Effectively managed a portfolio exceeding US$15 million, ensuring optimum financial outcomes and project success.Customer Advocacy: Serving as the primary point of contact, I excel in addressing customer escalations, expertly resolving conflicts, and fulfilling evolving customer needs.Collaborative Leadership: Engaged, managed, and led cross-functional IT and business teams to resolve issues and navigate crises, ensuring operational continuity.Multifaceted Leadership: Skillfully lead multiple teams with diverse goals in parallel, driving exceptional performance and fostering a culture of collaboration and success.
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Mba ProfessorUniversidade Do Vale Do Itajaí | Univali Apr 2014 - PresentItajaí, Santa Catarina, BrMBA Post-grad Professor - Team and Leadership Management -
Mba ProfessorUnisinos Nov 2009 - Dec 2022MBA Post-grad Professor: Team and Leadership Management
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Mba ProfessorPucrs - Pontifícia Universidade Católica Do Rio Grande Do Sul Mar 2015 - Dec 2020Porto Alegre, Brasil, BrMBA Post-grad Professor: Team and Leadership Management -
Mba ProfessorIbgen - Instituto Brasileiro De Gestão De Negócios Jun 2010 - Dec 2020Porto Alegre, Rio Grande Do Sul, BrMBA Post-grad Professor: Team and Leadership Management -
Mba ProfessorFgv Apr 2012 - Feb 2020Brazil, BrMBA Post-grad Professor: Team and Leadership Management -
Latin America Representative For BrazilProject Management Institute May 2010 - Dec 2014Newtown Square, Pennsylvania, UsResponsible for growing and maintaining PMI’s membership and credential holder base in Brazil. Launch and maintain a local web content portal which will host project management knowledge and content in English, Spanish and Brazilian Portuguese; launch and maintain a PMI Latin American eNewsletter for Brazil; and work with PMI and the component mentors on chapter development activities, including chapter formation, reorganization, compliance and service delivery. -
Senior Project ManagerDell Sep 2005 - May 2010Round Rock, Texas, UsResponsible for distributed software development projects comprising of the USA, EMEA, Asia Pacific, India and Brazil teams. -
Sr. Pmo AnalystDell Sep 2005 - Jul 2006Round Rock, Texas, Us
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Program ManagerProcergs Aug 2002 - Sep 2005BrOperational IT program manager responsible for deploying 15 softwares' programs to production inside the biggest one DataCenter of the RS state. Strong team management, leading with ambigity and personal compflicts. -
Network AdministratorProcergs Dec 1997 - Apr 2004BrSupporting the Rio Grande so Sul government network, helping end users and another net admins from other government's companies. Responsible for installing and mantaining a bigger DataCenter with around 700 servers. Supporting MS Active Directory.
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp Skills
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp Education Details
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Must UniversityInternational Business -
Fgv - Fundação Getulio VargasProject Management
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Pontifícia Universidade Católica Do Rio Grande Do SulComputer Science
Frequently Asked Questions about Juliano Reis, Msc., Itilf, Mba, Csm, Pmp
What company does Juliano Reis, Msc., Itilf, Mba, Csm, Pmp work for?
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp works for Oracle
What is Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's role at the current company?
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's current role is Director, Product Management CSS.
What is Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's email address?
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's email address is ju****@****vali.br
What is Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's direct phone number?
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's direct phone number is +519982*****
What schools did Juliano Reis, Msc., Itilf, Mba, Csm, Pmp attend?
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp attended Must University, Fgv - Fundação Getulio Vargas, Pontifícia Universidade Católica Do Rio Grande Do Sul.
What skills is Juliano Reis, Msc., Itilf, Mba, Csm, Pmp known for?
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp has skills like Pmp, Pmo, Pmi, It Management, Itil, Project Management, Program Management, Team Management, Integration, Project Portfolio Management, Management, Scrum.
Who are Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's colleagues?
Juliano Reis, Msc., Itilf, Mba, Csm, Pmp's colleagues are Nikhil Khandelwal, Ana-Maria Crișan, Maheshkumar Nunna, Ayesha Shaik, Radames Romeo Postică, Lijo George, Maria Teodora Bucur.
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