Jennifer Hay Email & Phone Number

Denmark

Copenhague Et Périphérie

Marignane, Provence-Alpes-Côte D’Azur, France

- Defining and implementing a proactive customer satisfaction action plan and dashboard of Top 20 regional customers- Consolidating the Regional Support & Services Performance Dashboard (KPIs monitoring)- Resolving front office escalations and support Customer Satisfaction action plans- Leading the Customer Support Managers community for the MEA region as well as S&S Regional routines, and identifying best practices

Région De Johannesburg, Afrique Du Sud

- Business Development and prospection for Support & Services activities for customers in the Sub-Saharan region- Promoting AH range of Support & Services - Elaborating a regional strategic capture plan to identify new business opportunities- Designing simple and complex commercial offers when required- Supporting Sales Managers for new Helicopters offers and campaigns- Contributing to the Sales and Operational performance KPIs as well as Customer Satisfaction

Johannesburg Area, South Africa

• Managing after-sales activities for military and para-public accounts in Southern Africa (20 countries) • Administrating key customers’ portfolio• Leading tendering offers and processes for regional bidding submissions on support and services contracts• Monitoring and improving customer satisfaction through efficient tools and reporting• Supervising a team of 3 Customer Support Administrators

Santiago, Chile

- In charge of helicopters sales and commercial support for Chilean private customers and operators (commercial operators, VIPs...)- Customer satisfaction.- Daily problem solving to deliver the best services and support to our customers.- Commercial Offers and Proposals for private and commercial operators in Chile.- Contract administration.

Santiago Province, Chile

- Elaboration des offres et propositions commerciales- Elaboration et actualisation des bilans commerciaux- Support aux Responsables des Ventes Civiles et Militaires- Customer and product-oriented

Chile

- External events organization (10th anniversary Eurocopter Chile, FIDAE 2012, Seminars in Chile and abroad)- Internal Communication management- Strategic marketing tools development (CRM...)- Marketing Plan 2012- Branding & Merchandising- Website Administration- Press coordination with local and regional media (Press releases, press conferences, interviews...)- Creation and writing of the internal newsletter every 2 months

Région De Paris , France

- VIP French and International customer assistance- Missions for the following brands: Salvatore Ferragamo, Eric Bompard, Jean-Paul Gaultier, Givenchy Homme, Furla

France

• Realization of marketing tools for business development and export • Drawing up of files for the organization of foreign exhibitions

Marne La Vallée

• To advise the multicultural clientele (75% Asian, 15% European, 10% Other)• To stock up the store using the software AS400• Merchandising of the store: dressing of the models, creation of the jewelry window…

Région De Mexico City, Mexique

• Events organization (CIAM Cancun, helicopter deliveries, institutional visits, Sales Area Team Building...)• Merchandising (Agenda 2010, Christmas gifts for customers...)• Writing of the internal newsletter every 2 months • Update of internal material• Translations

Paris Area, France

• Public Relations: communication with French or foreign journalists• Preparation of the reports with the journalists• Organization of events in the hotel (Sculpture Exhibition of the Dutchess Diane of Würtemberg, social functions…)• Creation of the press review of the hotel every two months

International Business Administration, Management, International Marketing, Consumer Behavior, 9/10

Bachelor Degree In International Business Administration, Management, Marketing, Economics, Intl Finance, 14/20

Double-degree with CESEM REIMS. Franco-mexican track.

French National High School Diploma, Sciences

Activities and Societies: Sept 2005-June 2006: Member of the High School Council at Lycée Gaston Bachelard, France Honors and Spanish Honors