João Lourenço Email & Phone Number

Coimbra, Pt

Perth, Western Australia, Australia

• Responsible for the overall operation of the hotel during the overnight hours. This includes supervising the front desk, guest relations, security, and housekeeping.• Meeting regularly with the Rooms Division Manager, to stay up to date with organisational changes, issues, and improvements.• Coordinating with other departments such as housekeeping to ensure that all repairs and maintenance issues are addressed in a timely manner.• Ensuring the hotel security policy is implemented and followed at all times.• Ensuring that all hotel policies and procedures are followed by staff members, including health and safety rules.• Providing customer service to guests by answering questions about hotel facilities and services.• Ensuring the accurate completion of the daily End of the day tasks and accounting.

Seasons Hotel Newman, Wa

• In-charge of the Front Office daily operation such as Check-ins, Check-outs, managing online and phone reservations.• Help coordinating the daily operations of other departments such as Housekeeping, Maintenance and Food & Beverage department.• Attending regular meetings with the General Manager to provide updates and to coordinate the organisation of several departments (e.g., discuss ongoing issues, formulate solutions, identifying areas for improvements).• Ensuring that all online bookings are accounted for correctly as per our GDS (Global Distribution System).• In-charge of confirming, organising, and registering all group bookings in the Property Management System (PMS).• Liaising with housekeeping and maintenance staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.• Ensuring that all health and safety regulations are followed by all team members, staff, and contractors.• Providing customer service to guests through answering their enquiries regarding facilities, services, and tourism information about area.• Processing the daily “End of the Day” tasks across all departments and preparing the following day’s tasks.

Porto E Região, Portugal

• Overseeing Front Office operation during different periods such as morning, afternoon and night shifts.• Greeting, welcoming, directing, checking in and checking out guests.• Managing guest bookings and reservations.• Preparing and planning breakfast shift operation.• Arranging and organising conference room layouts in the different hotel venues.• Reviewing the different methods of customer satisfaction and answering accordingly.• Verifying that all revenue expenses were claimed, preparing reports for the next day’s work, including reconciling accounts.• Responding and providing concierge services, such as restaurant bookings, arranging travel methods and providing information about local amenities and attractions. • Preparing room bills and ensuring prompt payments.

Biberach (Germany)

Mallorca

Kos

Albufeira

Madeira

Vilamoura

Bachelor'S Degree, Hospitality Management

● Hotel and Tourism Industry Management ● Accounting and Financial management ● Human Resources and Organizational Behaviour ● Marketing ●.

Associate'S Degree, Kitchen Management And Production

Specialization Course, Food And Beverage