Joshua Duke Email & Phone Number

Australia

Australia

Melbourne, Victoria, Australia

∙ Maximised occupancy and exceeded forecasted budgets and KPI's year on year by engaging in the mentoring and development of all team members in the overall operation and management of the Hotel including all assets and facilities.∙ Personally greet and interact with as many guests as possible with the concept of creating a personalized environment within the Hotel.∙ Adhere to and continually develop on knowledge of current Legislation and Codes of Practice.∙ Compliance… Show more ∙ Maximised occupancy and exceeded forecasted budgets and KPI's year on year by engaging in the mentoring and development of all team members in the overall operation and management of the Hotel including all assets and facilities.∙ Personally greet and interact with as many guests as possible with the concept of creating a personalized environment within the Hotel.∙ Adhere to and continually develop on knowledge of current Legislation and Codes of Practice.∙ Compliance with Body Corporate by-laws.∙ Trend analysis on competitors, OTA / GDS / Corporate Client / Leisure markets. Show less

Melbourne, Victoria, Australia

∙ Consistently maintained a 9.2 OTA star rating managing the day to day operations of the Rooms Departments including Front Office and Housekeeping by delivering exceptional Room standards through mentoring and development of staff.∙ Maximised profitability and returning guest rates by driving brand standards and ensuring guest and owners' expectations were exceeded.∙ Minimised stock and inventory loss by maintaining strict stock control procedures of room amenities/linen and… Show more ∙ Consistently maintained a 9.2 OTA star rating managing the day to day operations of the Rooms Departments including Front Office and Housekeeping by delivering exceptional Room standards through mentoring and development of staff.∙ Maximised profitability and returning guest rates by driving brand standards and ensuring guest and owners' expectations were exceeded.∙ Minimised stock and inventory loss by maintaining strict stock control procedures of room amenities/linen and asset inventory/chemicals etc.∙ Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.∙ Maintained a thorough understanding and implementation of occupational health and safety protocols and hazard management. Show less

Melbourne, Australia

Versatile Visual Merchandiser with experience in strategizing, developing and implementing global visions of well-known fashion brands.• Developed and maintained strong cohesive client relationships with brands to interpret and distribute global directives and brand standard visions to all doors by training, developing and implementing these directives to the in-store merchandisers and Company merchandisers.• Maintained consistent VM quality and maximised business through… Show more Versatile Visual Merchandiser with experience in strategizing, developing and implementing global visions of well-known fashion brands.• Developed and maintained strong cohesive client relationships with brands to interpret and distribute global directives and brand standard visions to all doors by training, developing and implementing these directives to the in-store merchandisers and Company merchandisers.• Maintained consistent VM quality and maximised business through training and development of the VIC, SA & WA teams in store.• Monitored and maintained employee morale and motivation through weekly reports and regular communication with the state teams.• Liaised with key stakeholders of each client's business to develop, interpret and implement global brand visions and merchandising standards.• Achieved consistency in VM standards across the state through performance-based rostering for VIC, SA & WA.• Conducted comprehensive evaluation of reports, VM images, VMD’s, timesheets and any other administrative requirements• Managed the planning and implementation of company merchandising programs and VM teams on a National level• Assisted in delivering recruitment and induction programs• Responsible for weekly photo reviews and sending photo links to clients• Facilitated the weekly compliance of national photo submission against timesheets• Attended photo review calls with clients and identified training opportunities through photo reviews Show less

Melbourne, Australia

Consultant for brands portfolio delivering data trend analysis reports incorporating social media marketing, strategic planning, event management and customer relationship management to drive the brand forward and promote long-term growth• Measured the effectiveness of marketing, advertising, and communications programs and strategies through customer satisfaction

Melbourne, Australia

Brand Development Manager for premium niche beverage brands (alcohol)• Liaised with Brand Directors and wholesalers, providing analysis on sales and trends in the market, developed promotional material to increase sales and directed sales and marketing in the hospitality industry• Managed events for up and coming brands in the industry• Cross-branded with other companies/brands to promote new and existing products and to increase sales both in on/off premise… Show more Brand Development Manager for premium niche beverage brands (alcohol)• Liaised with Brand Directors and wholesalers, providing analysis on sales and trends in the market, developed promotional material to increase sales and directed sales and marketing in the hospitality industry• Managed events for up and coming brands in the industry• Cross-branded with other companies/brands to promote new and existing products and to increase sales both in on/off premise trading• Directed and coordinated promotional and event launches for both hospitality and public crowds Show less

Brisbane, Queensland, Australia

Store Manager for leading edge surf, street and skate fashion apparel and accessories• Liaised with Department Heads, Regional Sales and National Sales Managers on a daily basis• Collated sales information within the region to present to the Regional Sales Manager• Facilitated a strong focus on team development and coaching and as a result, achieved the largest profiting stores within the company whilst adhering to the 5 KPI’s:Ø SalesØ Wage ControlØ Loss… Show more Store Manager for leading edge surf, street and skate fashion apparel and accessories• Liaised with Department Heads, Regional Sales and National Sales Managers on a daily basis• Collated sales information within the region to present to the Regional Sales Manager• Facilitated a strong focus on team development and coaching and as a result, achieved the largest profiting stores within the company whilst adhering to the 5 KPI’s:Ø SalesØ Wage ControlØ Loss PreventionØ Visual MerchandisingØ Staff Development & Training Show less

Queensland, Australia

Fashion Retail Department Manager for busy inner-city store, progressing into Logistics Manager as final role within company.• Employed from casual status and promoted over 8 years to final role.• Engaged in training and development of: Customer Service Point Of Sale Logistics/Dispatch/Receiving Visual Merchandising Marketing and campaign operations