Expanded public exposure and awareness of 501(c)(3) nonprofit fund providing stipends to income and asset-strained Baltimoreans needing mental health support. Forged deeper community partnerships with TurnAround and Pro Bono Counseling; opened referral pipeline between MHEF and University of Maryland Medical Center’s Care Clinic & Lifebridge's Center for Hope. Obtained thought leadership coverage in Baltimore Banner for founder, growing both MHEF’s donations and founder’s… Show more Expanded public exposure and awareness of 501(c)(3) nonprofit fund providing stipends to income and asset-strained Baltimoreans needing mental health support. Forged deeper community partnerships with TurnAround and Pro Bono Counseling; opened referral pipeline between MHEF and University of Maryland Medical Center’s Care Clinic & Lifebridge's Center for Hope. Obtained thought leadership coverage in Baltimore Banner for founder, growing both MHEF’s donations and founder’s speaking engagement opportunities as a result. Participated in application review and selection for the largest stipend cohort in organization’s history; researched and referred non-selected applicants for supportive resources including outside Maryland. Show less

Specialized in the development of research-based blog posts, thought leadership pieces, and social media support for clients in mental health and nonprofit sectors. Supported mental health and nonprofit partners in Baltimore-Washington with a range of objectives including crowdfunding campaigns, blog and social media development.

Conceived and drafted compelling client copy for various channels, including major trade publications, company blogs, and social media. Attracted two campaign awards for the agency from the Public Relations Society of America (PRSA). Wrote and structured technical content and case studies for industry-leading telecommunications company, boosting its SEO performance against market competitors. Crafted e-newsletter for childhood cancer charity that drove 30% increase in visitors… Show more Conceived and drafted compelling client copy for various channels, including major trade publications, company blogs, and social media. Attracted two campaign awards for the agency from the Public Relations Society of America (PRSA). Wrote and structured technical content and case studies for industry-leading telecommunications company, boosting its SEO performance against market competitors. Crafted e-newsletter for childhood cancer charity that drove 30% increase in visitors to donation page. Led copy development for the Greater Memphis Chamber’s Small Business Resiliency initiative, materials used at the Annual Chairman’s Luncheon. Researched and collaborated with subject matter experts to identify and craft timely topic ideas. Developed and presented campaign proposals to clients in partnership with team’s public relations coordinator. Show less

Greeted and built rapport with counter and drive-thru customers. Fielded customer questions and provided recommendations about drinks, sharing enthusiasm and passion for Starbucks products. Crafted food and beverage orders according to customer specifications. Maintained a clean environment around the store and frequently assisted with store opening and closure.

Acted as main communication point for homeowners impacted by water and fire damage, fielding hundreds of jobs at a time during catastrophic weather events. Digested feedback and ensured customer clarity and satisfaction in all stages of job progress. Mediated concerns and developed solutions between project managers, customers, and insurance adjusters. Condensed large quantities of information into service level agreement (SLA)- compliant communications. Achieved 46% decrease in response time… Show more Acted as main communication point for homeowners impacted by water and fire damage, fielding hundreds of jobs at a time during catastrophic weather events. Digested feedback and ensured customer clarity and satisfaction in all stages of job progress. Mediated concerns and developed solutions between project managers, customers, and insurance adjusters. Condensed large quantities of information into service level agreement (SLA)- compliant communications. Achieved 46% decrease in response time and raised performance objectives score from 3.38 to 4.25 in one year. Show less

Participated in public education on Mark Twain, used Vendini software for event e-blasts, designed and produced events flyers and exhibition materials for public programmes. Used John Falk’s "Identity and the Museum Visitor Experience" in the redesign of a Visitor Experience Survey and to explore strategies for effective community outreach, and created and copywrote exercises and activities for community events. Undertook online and phone ordering and advised on products during event planning… Show more Participated in public education on Mark Twain, used Vendini software for event e-blasts, designed and produced events flyers and exhibition materials for public programmes. Used John Falk’s "Identity and the Museum Visitor Experience" in the redesign of a Visitor Experience Survey and to explore strategies for effective community outreach, and created and copywrote exercises and activities for community events. Undertook online and phone ordering and advised on products during event planning. Processed and handled reviews and submissions for 2017 American Voice in Literature Contest, organized content for social media and calendar posts, and created event dates and tickets on Eventbrite, CTNow and Hartford Has It. Show less

During a three-month internship, cleaned, maintained and preserved works of art on display with specialized equipment, and performed basic manual handling. Conditioned and framed prints and etchings for the museum's Harry Everett Townsend/WWI exhibition. Became skilled at use of The Museum System (TMS) and eMuseum for archiving, data entry and collections management, as well as performing cataloging, condition reporting and research support for senior staff. Internship culminated in an… Show more During a three-month internship, cleaned, maintained and preserved works of art on display with specialized equipment, and performed basic manual handling. Conditioned and framed prints and etchings for the museum's Harry Everett Townsend/WWI exhibition. Became skilled at use of The Museum System (TMS) and eMuseum for archiving, data entry and collections management, as well as performing cataloging, condition reporting and research support for senior staff. Internship culminated in an individual research project on the works of Guy and Yvonne Pène du Bois in the collection, including a paper on the artists that now sits on the museum's files. Show less

Employed knowledge and acumen in social media to boost office exposure on Facebook and Twitter, and helped connect them with target client groups. Set up business hours on Twitter, learned and used Hootsuite and Adobe Lightroom software, and worked with Google AdWords representative to customise the office’s pay-per-click content.

Learned the anatomies of case briefs, claim letters and communication style between attorney-client. Developed a neater paper file storage for timely retrieval, more than halving the time it took find case information, plus sorted, shelved & archived case materials. Gained a basic knowledge of real estate legal operations and terminology.