Gabriel Perez Email & Phone Number

Seattle, Washington, United States

* Apple Business Essentials Admin* Assisting with IT onboarding for new employees* Provisioning user accounts: Google Workspace, Slack, Zoom, Office 365* Providing essential macOS desktop support* Contributing to Jira Service Management help portal and responding to request tickets* Documenting common procedures and requests in Confluence* Supporting employees in Seattle office as well as remotely* Track hardware details and account privileges to facilitate auditing and compliance requirements

Seattle, Washington, United States

* Support, advise, and offer solutions to customers related to Apple’s products and services* Deliver personal training to customers * Alternate through different technical specialties and skillsets* Assist customers with issues on their current devices* Refer customers to support team members who get them up and running again

Seattle, Washington, United States

* Proactively help customers to find the best solution to their needs* Provide basic training to customers acquiring new technology* Ensure that all inquiries get covered during interaction with customers* Encourage customers to get trained and demonstrate different tools available

Redmond, Wa

* Navigating a variety of software efficiently while following guidelines to understand the user’s needs* Judging each question uniquely and with focused attention* Responding to guideline ambiguities/changes/updates from Engineers* Applying those changes while moving between different assignments on a daily basis* Aiming to reduce ambiguity, errors, problems while responding to engineers

Seattle

* As an International Program representative, be available to answer student questions* Assist international advisors and staff with special projects* Translate as needed* Set and lead activities each quarter* Encourage students to sign in to any requirement* Help create and maintain a comfortable and welcoming office space for students* Lead key portions of quarterly orientation* Recruit new students through special projects

Turmero

* Ensured optimal performance of technical operations companywide supporting over 200 users.* Determined new infrastructure projects’ scope, technical requirements, recommendations and deliverables in collaboration with cross-functional teams and third party vendors.* Drafted and submitted project plans and budget proposals for management approval, and followed up with stakeholders to get sign-off in a timely manner.* Managed equipment maintenance schedules and supervised technicians for fiber optic and UTP cabling installation, Racks, IDF printers, and related infrastructure.* Proactively resolved incidents remotely and on-site, with services ranging from server and network operations to end-user technical support.* Oversaw and provided work direction to third party contractors, ensuring that projects’ technical requirements were met in time and budget.* Managed company’s access control system, ensuring service availability and performance.* Performed weekly file-server backups through ARCServe.

C. C. Hyper Jumbo Nivel Sotano Local 12-13, Maracay Estado Aragua - Venezuela

* Cisco Certified instructor for the IT Essentials course focused on preparing students for entry-level career opportunities in ICT and the CompTIA A+ certification. * Prepared theory and lab practices to teach fundamentals of computer hardware and software as well as advanced concepts such as security, networking, and the responsibilities of an ICT professional.

Maracay

* After performing an internal Audit of Information Technology Services, established current company’s Helpdesk procedures based on ITIL best industry practices. * Provided efficient support for over 120 users by phone or in person resolving all requests in a timely manner.* Identified and diagnosed first-tier issues, escalating as needed, using global ticketing system.* Managed closed-circuit television security systems (CCTV), and electronic access controls system to facilities.* Supervised contractors for voice and data networking and phone system setup and maintenance.* Performed preventative equipment maintenance, including desktops, laptops and printers.* Managed installation and configuration of workstations and telephone extensions.* Effectively handled all aspects of domain, printing and antivirus servers.* Provided regular status updates for critical and high priority open issues and projects.

Maracay

* Provided caring customer service and advice to assist customers solve their technical needs.* Knowledgeable sales associate for electronics components such as diodes, capacitors, resistors, integrated circuit and other electronic parts and repair tools.* Repaired and serviced electronic equipment including laptops, desktops, DVD players, Play Station consoles, motherboards and power supply components.* Collaborated with wholesales and ensured accuracy of order entry, processing and delivery.

Maracay

* Performed initial troubleshooting of technical issues with proper escalation and engagement of other teams as needed.* Provided fast and friendly tech support to users on workstations, printers and operating systems related issues.* Performed hardware maintenance on IT equipment including desktops, laptops, servers, routers/switches, and firewalls, and installed and configured operating systems and applications.* Installed UTP cabling for voice and data communications for new workstations.

Programming & It Network Support Aas-T, Information Technology

Scientific or technical knowledge in order to understand issues, solve problems, and engage in useful and responsible practices.

Bachelor’S Degree In Computer Science, Information Technology

Design, programming, implementation, and maintenance of systems. Incorporating modern methods and techniques to optimize economic.

Associate’S Degree In Information Technology/Information Systems, Information Technology

Able to apply knowledge, skills, abilities and attitudes to analyze, design, develop and implement information systems that allow.