Juan Gallardo's Location
Atlanta, Georgia, United States, United States
Juan Gallardo's Contact Details
Juan Gallardo work email
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Juan Gallardo personal email
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Juan Gallardo phone numbers
About Juan Gallardo
Currently working on achieving a certification in Project Management.I aim to provide excellent customer service to all internal employees, and 3rd party vendors, while assisting them with resolving their technical and procedural issues using multiple tools and documentation.
Juan Gallardo's Current Company Details
Utilizing over 8 years of IT Systems Support and customer service experience. I am skilled in troubleshooting and resolving software and hardware issue. My focus is to bridge the gap between technology and the end user.
Juan Gallardo Work Experience Details
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It Systems Support Specialist IiSacramento County District Attorney’S Office Jan 2024 - Dec 2024Sacramento, California, United States• Provide in-person and remote technical support to the attorney’s, officers, administrators, and analysts.• Manage user accounts via Active Directory, Microsoft Admin Center, Entra, and Azure, including creating, modifying, and deactivating accounts. • Configure and deploy over a total of 200 laptops and smartphones within a 2-month period.• Collaborate with Networking, Programming, and Security team to implement system upgrades, inform users of scheduled changes, and mitigate cyber security threats. -
It Service Desk Analyst, IntermediateBlue Shield Of California Jul 2019 - Jan 2024El Dorado Hills- Provide personable and exceptional helpdesk support on various software applications and computer hardware.- Problem solve employees’ technology-related issues and strategize a favorable resolution.- Document all issues and generate reports detailing common problems and trending errors, as well as create troubleshooting articles- Responsible for provisioning and escalating requests and incidents via internal ticketing system. -
It Support AnalystOld Republic Title Feb 2018 - Jul 2019Sacramento, California Area- Remotely analyze technical errors within desktop and virtual applications - Exert quality customer service while finding immediate or alternative solutions to hardware and software errors- Educate employees on how to properly resolve common issues on their own- Understand, analyze, interpret, and apply company policies and procedures- Write brief and comprehensive incident reports - Collaborate with team members to identify affected application(s) and potential root cause of company wide technical outages -
It Service Desk AnalystBlue Shield Of California Oct 2017 - Feb 2018El Dorado Hills, California- Troubleshoot issues pertaining to Microsoft Office, VPN, virtual desktop, Shared Data drive, and network connectivity- Escalate outages, incidents, and tasks in accordance with department procedures - Maintain average call time of 12 minutes, 40 calls per day, and under 2 minutes of wrap-up- Provision network or software related access for user accounts within Active Directory- Engage and route detailed service tickets to Tier 2 Support for application errors or network outages
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It Helpdesk OperatorGap Inc. Sep 2016 - Oct 2017Rocklin, California- Provide first level IT support and customer service to Gap brand stores in the US, Canada, Puerto Rico, Mexico, UK, France, and Italy- Ask probing questions and use critical thinking to quickly identify, log, and assign detailed tickets as outlined in troubleshooting guides and reference documentation to ensure the stores technical issues are resolved- Effectively utilize multiple tools that allow me to remotely operate, troubleshoot, and reset in store hardware and software- Follow up with employees to confirm that their store is in healthy condition and confirm that their business needs are being met -
Bilingual Telesales RepVerizon Wireless Mar 2014 - Oct 2015- Establish professional relationship with customers; earn the right to offer and earn additional sales- Focus on business needs by meeting sales metrics in adding lines of service, accessory sales, and customer surveys- Utilize point of sale system to access consumer accounts- Track daily progress to meet monthly sales quota -
Computer Sales AssociateFry'S Electronics Jan 2014 - May 2014- Provide solutions for customers through technology- Educate customers on computer products, software, and accessories- Encourage customers to purchase extended warranty to protect their product(s)- Stay up-to-date with computer product details and competitor store prices -
Leasing ProfessionalCarmel Partners May 2012 - Nov 2013Davis, Ca- Leased the newest and largest Net Zero apartment home community in the nation- Conducted sales and marketing for UC Davis student housing community- Entrusted with confidential documents and sensitive applicant information- Discussed qualifying options and understanding of lease contract terms and policies- Utilized online software to keep track of prospects and screen applicants- Contributed to marketing ideas and participated in marketing events -
Community Assistant At West VillageCarmel Partners Oct 2011 - Apr 2012Davis, Ca- Promoted to full time position: Leasing Professional- Cold call prospect to inform and sell apartment home community- Conduct tours for future residents and family members- Re-evaluate and create new methods package logs and room reservation- Update and organize applicant files- Advertise leasing promotions on campus, online and to the residents- Emcee and assist in resident events and marketing- Document contact details through RealPage OneSite
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Assistant Event ManagerUc Davis Conference Center Oct 2011 - Jun 2013Davis-Assist Event Manager with overseeing events at the Conference Center-Lead student staff members with event procedures, duties, and clients requests-Test and set up electronic hardware for presentations-Consult client and guest to ensure their needs are being met-Reviewed, recorded, and filed event details -
Resident AdvisorUc Davis Student Housing Sep 2010 - Jun 2011Uc Davis Segundo And Tercero Housing Area-Supervised a themed housing dormitory (Chicano/Latino -Community) with a group of 60 first year UC Davis students-Attended weekly meetings, submitted weekly reports and participated in weekly diversity discussions-Conducted rounds once a week during the academic year and 2-3 weekends every 3 months to ensure that the community was safe-Led productive study groups, enforced strict policy and mediated any conflicts between residents-Provided academic, financial, and general information tied to the university and the students needs and wants.-Scheduled, advertised, and oversaw social and academic events 3-4 times a quarter. -
Summer 2010 Orientation LeaderUc Davis Student Housing Apr 2010 - Aug 2010Uc Davis Tercero Housing Area-Advised first year and transfer students with detailed academic information-Multi-tasked between aiding students in my group and students in the groups of my staff members-Improved presentation quality and information retention by engaging students through active participation.-Translated presentations and documents into Spanish to family members-Entrusted with confidential student records, recorded student progress through an online program with the use of a Windows based computer provided by my employer-Took risks and made decisions based on what was best for the overall group-Reassured parents and families of their investment towards their children’s education
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First Year Experience Peer AdvisorUc Davis Student Housing Apr 2009 - Jun 2010-Advised in each housing area as a student academic advisor throughout the academic year-Trained to know thorough information about each college (Agricultural and Environmental Science, Letters and Science, Engineering, and Biological Science) -Helped students with career decisions, follow their degree requirements, class schedules and conflicts and directed them towards academic resources -Collaborated with academic coordinators to ensure students are being informed about deadlines-Conducted 3-5 educational, academic, and/or informative presentations per quarter in the dormitories for the students
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Summer 2009 Orientation LeaderUc Davis Student Housing Apr 2009 - Aug 2009Uc Davis Tercero Housing Area•Networked with a group of 42 staff members and 7 supervisors/coordinators•Trained to advise incoming first year and transfer students with detailed academic information through individual and group presentations•Provided a safe and comfortable learning environment for the students and family members•Allowed appropriate group discussion and one-on-one advising•Entrusted with confidential student records and providing the right class schedule based on the test scores and intended majors •Assisted with training new Orientation recruits•Answered numerous questions from family and students as well as maintained retention from unsatisfied patrons•Guided over eighteen groups of students around campus throughout the summer (between 8-13 students per group)•Took risks based on what was best for the overall group, not for each individual•Maintained consistent energy and enthusiasm for each group of students•Multi-tasked between helping each student in my group and with students in the groups of my staff members•Recorded student progress through an online program with the use of a Windows based computer provided by my employer
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Sports Events Management AssistantUc Davis Athletic Department Sep 2007 - Jun 2010Uc Davis-Responsible for setting up and breaking down the sporting events-Utilized video and av equipment to record the events-Announced live sporting events and updated the electronic scoreboard
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Student Manager At The Campus Information CenterUc Davis Campus Unions Jun 2008 - Oct 2009Uc Davis Memorial Union-Supervised and trained current and new employees-Publicized general, academic, and geographical information of the campus-Improved lost and found and tabling sign-up procedures for the benefit of the employees and patrons-Coordinated staff meetings and assembled staff work schedules with Microsoft Office
Juan Gallardo Skills
Microsoft Office
Customer Service
Leadership
Public Speaking
Event Planning
Powerpoint
Spanish
Teamwork
Advertising
Team Building
Critical Thinking
Social Networking
Editing
Management
Social Media
Marketing
Performing Arts
Microsoft Excel
Multitasking Skills
Coachable
Sales
Data Entry
Outlook
Microsoft Powerpoint
Event Management
Juan Gallardo Education Details
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Theatre, Communication
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Rancho Verde High SchoolHigh School Diploma
Frequently Asked Questions about Juan Gallardo
What is Juan Gallardo's role at the current company?
Juan Gallardo's current role is Utilizing over 8 years of IT Systems Support and customer service experience. I am skilled in troubleshooting and resolving software and hardware issue. My focus is to bridge the gap between technology and the end user..
What is Juan Gallardo's email address?
Juan Gallardo's email address is jg****@****vis.edu
What is Juan Gallardo's direct phone number?
Juan Gallardo's direct phone number is +195126*****
What schools did Juan Gallardo attend?
Juan Gallardo attended University Of California, Davis, Rancho Verde High School.
What are some of Juan Gallardo's interests?
Juan Gallardo has interest in Real Estate, Nutrition, Photography, Sports, Media Editing, Interactive Software, Performing Arts.
What skills is Juan Gallardo known for?
Juan Gallardo has skills like Microsoft Office, Customer Service, Leadership, Public Speaking, Event Planning, Powerpoint, Spanish, Teamwork, Advertising, Team Building, Critical Thinking, Social Networking.
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Juan Gallardo
Chicago, Il2lcfs.org, msn.com13 +170828XXXXX
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Juan Gallardo
Software Engineer - Node/React. Usmc Veteran (Mos 2847 - Telephone Systems)Anaheim, Ca2gmail.com, jgallardo.me11 +131092XXXXX
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