Juan Gallardo Email & Phone Number

Sacramento, California, United States

• Provide in-person and remote technical support to the attorney’s, officers, administrators, and analysts.• Manage user accounts via Active Directory, Microsoft Admin Center, Entra, and Azure, including creating, modifying, and deactivating accounts. • Configure and deploy over a total of 200 laptops and smartphones within a 2-month period.• Collaborate with Networking, Programming, and Security team to implement system upgrades, inform users of scheduled changes, and mitigate cyber security threats.

El Dorado Hills

- Provide personable and exceptional helpdesk support on various software applications and computer hardware.- Problem solve employees’ technology-related issues and strategize a favorable resolution.- Document all issues and generate reports detailing common problems and trending errors, as well as create troubleshooting articles- Responsible for provisioning and escalating requests and incidents via internal ticketing system.

Sacramento, California Area

- Remotely analyze technical errors within desktop and virtual applications - Exert quality customer service while finding immediate or alternative solutions to hardware and software errors- Educate employees on how to properly resolve common issues on their own- Understand, analyze, interpret, and apply company policies and procedures- Write brief and comprehensive incident reports - Collaborate with team members to identify affected application(s) and potential root cause of company wide technical outages

El Dorado Hills, California

- Troubleshoot issues pertaining to Microsoft Office, VPN, virtual desktop, Shared Data drive, and network connectivity- Escalate outages, incidents, and tasks in accordance with department procedures - Maintain average call time of 12 minutes, 40 calls per day, and under 2 minutes of wrap-up- Provision network or software related access for user accounts within Active Directory- Engage and route detailed service tickets to Tier 2 Support for application errors or network outages

Rocklin, California

- Provide first level IT support and customer service to Gap brand stores in the US, Canada, Puerto Rico, Mexico, UK, France, and Italy- Ask probing questions and use critical thinking to quickly identify, log, and assign detailed tickets as outlined in troubleshooting guides and reference documentation to ensure the stores technical issues are resolved- Effectively utilize multiple tools that allow me to remotely operate, troubleshoot, and reset in store hardware and software- Follow up with employees to confirm that their store is in healthy condition and confirm that their business needs are being met

- Establish professional relationship with customers; earn the right to offer and earn additional sales- Focus on business needs by meeting sales metrics in adding lines of service, accessory sales, and customer surveys- Utilize point of sale system to access consumer accounts- Track daily progress to meet monthly sales quota

- Provide solutions for customers through technology- Educate customers on computer products, software, and accessories- Encourage customers to purchase extended warranty to protect their product(s)- Stay up-to-date with computer product details and competitor store prices

Davis, Ca

- Leased the newest and largest Net Zero apartment home community in the nation- Conducted sales and marketing for UC Davis student housing community- Entrusted with confidential documents and sensitive applicant information- Discussed qualifying options and understanding of lease contract terms and policies- Utilized online software to keep track of prospects and screen applicants- Contributed to marketing ideas and participated in marketing events

Davis, Ca

- Promoted to full time position: Leasing Professional- Cold call prospect to inform and sell apartment home community- Conduct tours for future residents and family members- Re-evaluate and create new methods package logs and room reservation- Update and organize applicant files- Advertise leasing promotions on campus, online and to the residents- Emcee and assist in resident events and marketing- Document contact details through RealPage OneSite

Davis

-Assist Event Manager with overseeing events at the Conference Center-Lead student staff members with event procedures, duties, and clients requests-Test and set up electronic hardware for presentations-Consult client and guest to ensure their needs are being met-Reviewed, recorded, and filed event details

Uc Davis Segundo And Tercero Housing Area

-Supervised a themed housing dormitory (Chicano/Latino -Community) with a group of 60 first year UC Davis students-Attended weekly meetings, submitted weekly reports and participated in weekly diversity discussions-Conducted rounds once a week during the academic year and 2-3 weekends every 3 months to ensure that the community was safe-Led productive study groups, enforced strict policy and mediated any conflicts between residents-Provided academic, financial, and general information tied to the university and the students needs and wants.-Scheduled, advertised, and oversaw social and academic events 3-4 times a quarter.

Uc Davis Tercero Housing Area

-Advised first year and transfer students with detailed academic information-Multi-tasked between aiding students in my group and students in the groups of my staff members-Improved presentation quality and information retention by engaging students through active participation.-Translated presentations and documents into Spanish to family members-Entrusted with confidential student records, recorded student progress through an online program with the use of a Windows based computer provided by my employer-Took risks and made decisions based on what was best for the overall group-Reassured parents and families of their investment towards their children’s education

-Advised in each housing area as a student academic advisor throughout the academic year-Trained to know thorough information about each college (Agricultural and Environmental Science, Letters and Science, Engineering, and Biological Science) -Helped students with career decisions, follow their degree requirements, class schedules and conflicts and directed them towards academic resources -Collaborated with academic coordinators to ensure students are being informed about deadlines-Conducted 3-5 educational, academic, and/or informative presentations per quarter in the dormitories for the students

Uc Davis Tercero Housing Area

•Networked with a group of 42 staff members and 7 supervisors/coordinators•Trained to advise incoming first year and transfer students with detailed academic information through individual and group presentations•Provided a safe and comfortable learning environment for the students and family members•Allowed appropriate group discussion and one-on-one advising•Entrusted with confidential student records and providing the right class schedule based on the test scores and intended majors •Assisted with training new Orientation recruits•Answered numerous questions from family and students as well as maintained retention from unsatisfied patrons•Guided over eighteen groups of students around campus throughout the summer (between 8-13 students per group)•Took risks based on what was best for the overall group, not for each individual•Maintained consistent energy and enthusiasm for each group of students•Multi-tasked between helping each student in my group and with students in the groups of my staff members•Recorded student progress through an online program with the use of a Windows based computer provided by my employer

Uc Davis

-Responsible for setting up and breaking down the sporting events-Utilized video and av equipment to record the events-Announced live sporting events and updated the electronic scoreboard

Uc Davis Memorial Union

-Supervised and trained current and new employees-Publicized general, academic, and geographical information of the campus-Improved lost and found and tabling sign-up procedures for the benefit of the employees and patrons-Coordinated staff meetings and assembled staff work schedules with Microsoft Office

Dramatic Art Major, Communication Minor, Theatre, Communication

Activities and Societies: - Member of Studio 301 - Member of Salsa Adiccion (Latin dance club)

High School Diploma

Activities and Societies: Cross Country 2002-2005, Baseball 2003-2004, Track and Field 2005-2006, National Honors Society 2004-2006, AVID.