The Walt Disney Company, Burbank, CA [www.disney.com]Providing operational support, incident response, application and infrastructure architecture guidance, developing and utilizing tools for automation, and offering leadership over a group of five SREs.Supporting both our Ecommerce (shopDisney.com) and retail store businesses. Providing day-to-day support for sites and services, including guest queuing solutions (High Velocity sales events), application deployment (CI/CD), multi-cloud integration and migration (AWS/GCP), security, container development and orchestration, performance tuning, APM, tracing and monitoring, tool development, and participating in compliance reviews.Day-to-day responsibilities include: Bot mitigation, application architecture consulting, infrastructure as code creation/updating, containerization of applications, working with vendors on performance and support issues, level 3 support for incident, improving our stack’s observability, working with developers to help them better utilize the services available, creating standard operating processes to hand-off to our NOC and L2 teams, working with PMs to provide strong technical guidance on projects, and developing automation (data collectors for observability, deployment automation, Rundeck jobs, self-healing/auto-remediation scripts, applications to delegate technical control to the business).• Created multiple tools for supporting High Velocity Events (HVEs) that provide discreet control (via APIs) of Akamai and Guest/Customer Prioritization (Waitroom)• Created our Operational Readiness program, including creation of boilerplate Go api service code for developers, provided PM resources for OR, participate in project development sessions to implement OR in every project, as well as technical guidance. Work with development leads and project leads to prepare their projects for the sustainment portion of their SDLC• Lead multiple datacenter and on-prem to cloud migration projects

The Walt Disney Company, Burbank, CA [www.disney.com]Working with the Ecommerce team to provide middleware, performance and automation support for the substantial Java infrastructure of Disney’s Ecom platform. Worked closely with project managers, development leads and datacenter platforms teams to develop and implement seamless upgrades and deployments. • Built robust observability platform using logs, metrics, APM data, data scrapers and collectors, and monitoring data to reduce MTTR and improve detection of failures• Created automation for deployment of new ECom stores using configuration management tools and Python code to quickly build-out new instances and their supporting structure• Created automation around security patch deployments for both OS and for application middleware support infrastructure• Architected infrastructure layout to be heavily leveraged by multiple business units, resulting in lowering costs and administrative work and better utilizing our hosting investment • Performed deep dives into performance issues – within Java application servers and code, SQL queries, network infrastructure, and OS

The Walt Disney Company, Burbank, CA [www.disney.com]Part of the DisneyStore and Disney Distribution Technology Group System Engineering teams focused on guest facing eCommerce solutions. As a member of the SE team, I was embedded with our business teams to understand the business technology needs and meet those needs with services and solutions.Full life-cycle support, application monitoring and instrumentation, act as an advocate for the business to our service providers, architect technical solutions and strategies for short and long term business goals, optimize content delivery, ensure continuity of service, and provide capacity planning and risk management.

IBM, San Diego, CA [www.ibm.com]Hands-on consultant for IBM’s WebSphere Services team. Worked with multiple clients (ECom, Financial, Government, Insurance) to provide solutions utilizing IBM WebSphere core technologies. Provided oncall support for emergencies, worked with Sales team and with L2/L3 support teams for multiple clients. • Responsible for design and delivery of medium to large (6-18 month) projects • Participated in client discovery, requirements gathering, analysis and project budget reviews• Create documentation for IBM Infocenter and for IBM tools• Participated in various compliance review processes (PCI, SOX)

The Walt Disney Company, Burbank, CA [www.disney.com]Provided support and sustainment services for Licensing focused applications within Disney. Automation of deployments, documentation of Standard Operating Proceedures (SOP), monitoring and reporting of application usage, troubleshooting of service impacting incidents and procurement and provisioning of hardware. Helped development teams shift from .NET technologies to Java technologies. Provided both coding and full-stack support to application teams. Migrated or helped migrate 21 services or application to IBM WebSphere technologies.

The Walt Disney Company, Burbank, CA [www.disney.com]Developed a number of application and services for Disney including Disneystore’s “Store Intranet” (SI), content management systems (CMS), LDAP integration services, Windows COM and Transaction components, and asynchronous messaging services.Utilized Microsoft technologies (.NET) and later helped transition those services to Java based technologies

Fox Sports Net, Los Angeles, CA [www.foxsports.com]Supervised a team of four developers, one DBA, three contract developers and a vendor to develop multiple applications to support the cable business of Fox Sports Net. Responsible for the budget and schedules of projects, managing projects to deadlines, and providing leadership in application development methodologies.Projects included an application to cross report head-end information to billing reports, a "dashboard" application leveraging Microsoft Outlook which retrieved latest Nielsen rating information and a reporting application that utilized XML to abstract the application from the changes in the backend application servers to provide executives with "at-a-glance" information regarding Fox Sports Net performance.

Countrywide, Calabasas, CA [www.countrywide.com]Senior Developer in a small team that designed and built a call center web application that interfaced with the existing Countrywide loan processing framework.Participated in the development of a loan application system that provided call center employees with a scripted presentation for accepting and processing loans. Worked with end-users on requirements gathering, developing the user interface, documenting use case scenarios and communication requirements. Established acceptance criteria and performed code evaluations. Coded the user interface for several portions of the application and developed interfaces to Countrywide’s back-end loan processing systems.

United Parcel Service, Van Nuys, CA [www.ups.com]Provided technical design and support for UPS buildings within Southern California. Provided extensive systems support for internal and external UPS customers. Supported desktops, servers, networks, barcode scanners, digital signature and delivery systems, point-of-sale systems, routers, frame relay equipment, and backup equipment.