Guillermo G. Email & Phone Number

• Contribute to cross-functional teams by creating and implementing Workday reports and dashboards, enhancing data-driven decision making
• Perform in-depth analysis to gauge company health and deliver visualization tailored to diverse audiences, simplifying complex data for clear understanding
• Manage data governance efforts to maintain employee data integrity, ensuring accurate and effective reporting by implementing data quality controls and compliance measures

San Antonio, Texas, United States

• Build data analytics to identify and track lending history, trend analysis, risk metrics, and financial performance of RBFCU consumer lending products
• Serve as a Loan Origination System administrator and work closely with internal and external teams to perform changes that will enhance the system’s decision engine improving member’s experience
• Support the creation of new reports to gain insight into member expansion, workforce management, loan decisions, and employee productivity while ensuring compliance with established data standards

• Partner with HR internal and external teams and serve as the point of contact for the development and preparation of Workday and Visier custom reports and dashboards (100+ reports)
• Assist with weekly workforce dashboard preparation by researching company metrics such as attrition, headcount, and Glassdoor reviews to provide key insights for management to present to the executive leadership team
• Conduct data manipulation using Excel and present data and recommendations to non-technical audiences to support their business initiatives
• Identify the root cause of data discrepancies and utilize these findings to better the design of procedures and improve data accuracy

San Antonio, Texas, United States

• Performed quality assurance of contracts and revenue tickets in time to meet team deadlines and commissions deadlines
• Assisted different departments with complex billing questions, doubts with contractual agreements and createdinterdepartmental and cross functional working relationships to enhance our customer’s fanatical experience
• Extracted data from multiple systems (Oracle, Fastlane, Qlikview, CORE and Raptor) to create monthly reports such as weekly/monthly debook reports, billing forecasts, monthly bill run, etc
• Participated in the creation of new billing procedures to integrate newly acquired companies into Rackspace billing systems and act as the subject matter expert for all billing inquiries

San Antonio, Texas, United States

• Communicated with support teams to resolve outstanding contracts and ticket issues and set reasonable expectations for commissions deadlines
• Validated contract specifications against configuration details listed in our inventory systems and ensured that all services purchased matched our customer’s request
• Maintained queues regularly and adhered to company policies and procedures throughout the revenue cycle

San Antonio, Texas, United States

• Resolved an average of 25 calls on any given day, adapted to a fast-changing environment and used clear communication about the status of Cloud Office Email products at Rackspace
• Provided fanatical support to non-tech customers by expressing technical concepts via phone, chat and tickets in an understandable way
• Multitasked between multiple internal systems, using high attention to detail, in order to track and trace the root of customer’s email issues and resolve them efficiently

San Antonio, Texas Area

• Handled 100+ calls daily and consistently exceeded performance benchmarks in all areas including customer satisfaction, customer time invested and availability
• Worked in a fast paced environment that required accuracy, handling sensitive data, use of logic skills while multitasking, toggling between multiple systems and clearly communicating resolutions