Head Of Sportsbook Relations & Sb Education Specialist
Selected to the newly created role with the mandate of constructing new engineer training programs and modernizing the work culture to persuade employees back to the office after an extended period away. • Defined and instituted mission, vision, and expectations for the sportsbook and training teams.• Produced, maintained, and disseminated a wide range of training, onboarding, and outreach materials.• Interacted with property managers and external vendors to negotiate lease and revamp office layout.• Conceived/rolled out various workplace events to build internal community and strengthen staff loyalty.• Structured and sustained the internal glossary.• Contributed content to the company newsletter when needed.Key Achievements:• Doubled in-office attendance by originating several popular team-building activities including game nights, sporting event outings, mentorship programs, employee carpools, and company-wide contests.• Created the Introduction to Sports Betting module for onboarding and re-training engineers and orchestrated the Sportsbook Akka.net Summit with a prominent tech influencer to instruct engineers on the new platform and tools.• Saved over $100,000 in labour costs and elevated public reputation by instigating a partnership with Petabridge LLC.• Bolstered awareness of benefits by shaping/delivering the Pinnacle Benefits presentation to staff.• Expanded access to professional development tools to staff. • Devised the Pinnacle Library, a central repository of training materials for the engineering team.• Gained employee adoption of trading tools by generating new documentation and training tools along with hands-on instruction.