Julio G. Email & Phone Number

- Enabled new Service Health and Viva Engage scenarios via changes to Windows OS components.- Created a secure, compliant engineering process to onboard internal Microsoft teams to Organizational Messages. This was leveraged in new Copilot, Teams, and Windows scenarios.- Reduced noise for on-call engineers: 1. Reduced average and P95 latencies in our analytics service by 50% by removing redundant calls to download certificates, caching AAD tokens, and pooling outgoing… Show more - Enabled new Service Health and Viva Engage scenarios via changes to Windows OS components.- Created a secure, compliant engineering process to onboard internal Microsoft teams to Organizational Messages. This was leveraged in new Copilot, Teams, and Windows scenarios.- Reduced noise for on-call engineers: 1. Reduced average and P95 latencies in our analytics service by 50% by removing redundant calls to download certificates, caching AAD tokens, and pooling outgoing connections. 2. Improved an internal microservice's 7-day average outgoing QoS reliability from 99.85 to >99.9 by adding resiliency to outgoing network calls. 3. Identified that a prod watchdog API test was a source of on-call noise. Refactored the service's outgoing call fan-out logic to improve reliability for the API path, and this eliminated the on-call noise. 4. These actions galvanized others on the team to also improve the on-call's quality of life. This helped create a culture of action around reducing on-call noise. Show less

Redmond, Washington, United States

- In a cross-org co-development effort, I collaborated on new MDM policies, auth, push, and web API call patterns in Windows OS components to light up the new Organizational Messages product that is now available on Microsoft Intune and M365 Admin Center.- I also implemented the authentication and localization fallback features for the Web APIs that light up the Organizational Messages product. Participated in SOC2 audit evidence collection to show the product follows required… Show more - In a cross-org co-development effort, I collaborated on new MDM policies, auth, push, and web API call patterns in Windows OS components to light up the new Organizational Messages product that is now available on Microsoft Intune and M365 Admin Center.- I also implemented the authentication and localization fallback features for the Web APIs that light up the Organizational Messages product. Participated in SOC2 audit evidence collection to show the product follows required controls.- These end-to-end client and server co-dev contributions enabled the team to have a Windows 11 build ready for Private Preview and Public Preview. The partnership was recognized by Microsoft Executives.- Led an effort on the team to secure our supply chain by migrating our ~50 git repositories owned to a new internal platform. Due to the scale an effort, I worked closely with M365 Build teams to cost the effort and ensure they had resourcing to support us.- Integrated my team's web services with the "Because You Played X" ML-based APIs to power the experience on Game Pass clients. - The Console experiment showed a 16.5% lift in CTR. Clicks/UU were also higher per title than Most Popular. - The Top 3 recommendations were spread over ~400 titles, helping GP reach its goal of discovery.- Investigated and reported bugs on customer-facing clients that led to a 60% decrease in traffic to web APIs for gaming scenarios. This also helped reduce cost to downstream web APIs.- Partnered with engineers and PMs from the Edge org to light up new growth scenarios for the Edge browser. The integration enabled our Edge partner team to start driving up key metrics like Primary Browser Monthly Active Devices (PBMAD).- Moved hundreds of C# scripts away from an internal SQL database and into a git repository. This placed core business logic for Xbox, Game Pass, Windows, Office, and Azure scenarios into one durable location and helped improve engineering and change management processes. Show less

Redmond, Washington, United States

- I worked in a cross-team effort to implement the Dynamics 365 CRM features that drives the reporting and business intelligence for Microsoft's new support platform.- I stabilized the Microsoft Account recovery tool used by over 200 Microsoft Support agents by adding new features and critical bug fixes as well as on-call support. - I started a master's in computer science at the University of Texas at Austin to follow a growth mindset.

Redmond, Washington, United States

- Traveled to the Philippines on a business trip to learn about Microsoft Support agent's needs and how they use the new features implemented in the Windows Quick Assist app.- Reduced a sharer click in Quick Assist: every single user that now launches Quick Assist will be able to save about 5 seconds of time because I moved a primary Quick Assist component on the first screen of the app. Improves the agent support experience since it reduces the number of instructions, they must give… Show more - Traveled to the Philippines on a business trip to learn about Microsoft Support agent's needs and how they use the new features implemented in the Windows Quick Assist app.- Reduced a sharer click in Quick Assist: every single user that now launches Quick Assist will be able to save about 5 seconds of time because I moved a primary Quick Assist component on the first screen of the app. Improves the agent support experience since it reduces the number of instructions, they must give the customer when providing support over the phone or chat.- Implemented the instruction channel feature of Quick Assist which allows users to send messages in-app to their screen sharing partners- Fixed obscure, interesting bugs in Quick Assist: 1) Found an issue where quickly switching between viewing modes in Quick Assist would cause the connection to drop 1 minute later 2) Fixed an issue where AAD tokens would not refresh after 1 hour because Quick Assist uses IE as a browser - learned and modified the adaljs dependency to make it work.- Collaborated on the laptop battery virtual agent dialog for the Get Started app that improved customer PRR for the battery intent by 87% and reduced traffic to support agents by 17%.- Collaborated on the performance virtual agent dialog for the Get Started app that improved customer PRR by 26% and reduced traffic to support agents by 20%.- Organized a friendly, inclusive Ping Pong tournament that is currently at a 70% participation rate amongst my team members with the goal of cultivating a strong team culture. After a re-org to Dynamics 365:- Initiated and lead the creation of a new Dynamics-based tool used by Microsoft Support Agents to validate and recover the passwords of over 300,000 Microsoft Accounts every month. The revamped tool enables improving Agent Satisfaction (ASAT) through measurable KPIs, telemetry, and surveys.- Created a handbook of 17 extensive Dynamics 365 guides to help new engineers quickly ramp up Show less

- Implemented the datagram parsing code for an HTML5 version of the Windows Quick Assist app. Implemented specs created by the Remote Desktop Protocol (RDP) team at Microsoft. Implemented the datagram parsing spec in C++ and transpiled to JavaScript via Emscripten.- Integrated the HTML5 Quick Assist with a TURN-like server to establish a P2P connection, thereby enabling a web-based version of Quick Assist screen sharing on the web.- Reused existing functionality in the RDP team's… Show more - Implemented the datagram parsing code for an HTML5 version of the Windows Quick Assist app. Implemented specs created by the Remote Desktop Protocol (RDP) team at Microsoft. Implemented the datagram parsing spec in C++ and transpiled to JavaScript via Emscripten.- Integrated the HTML5 Quick Assist with a TURN-like server to establish a P2P connection, thereby enabling a web-based version of Quick Assist screen sharing on the web.- Reused existing functionality in the RDP team's codebase to create an API for Desktop Sharing, allowing for a familiar API across desktop sharing scenarios.- Received the job offer from Microsoft for fulltime employment after completion of my undergraduate degree. Show less

Orlando, Florida Area

Presented a demo in Spanish to NBC’s Telemundo on software I write.Refactored & contributed to a modern C++ codebase by using LibVLC to stream Kinect images; integrated proprietary software with Unreal Engine for use in simulators; worked on a ROS stack to control robots.Integrated NVidia PhysX API’s Tank drive into Unreal Engine; created Basic AI for vehicles using Ackermann Steering.

Orlando, Florida Area

Implemented a FY14 program dubbed the Common Architecture Toolset Upgrade (CATS Upgrade). Deployed a standardized development environment for the Concept Development & Integration Lab (CDIL).

Master Of Science - Ms, Computer Science

Bachelor’S Degree, Computer Science

Associate’S Degree, General Studies