• Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipments• Tracks, traces, and updates the status of shipments• Coordinating transportation providers to ensure prompt and proper movement of shipments• Responding to customer inquiries and referring clients to the proper channels• Project Manager for the annual gala fundraiser• Provide technology, website, and marketing support• Research, prepare, and submit funding grants• Provide Excellent Customer Service - Work with the Director of Operations to provide consistent order fulfillment• Act as assistant secretary for the Board of Directors

• Project Manager for the annual gala fundraiser• Provide technology, website, and marketing support• Research, prepare, and submit funding grants• Identify, cultivate, and manage client list, Target new and existing accounts within Oil & Gas, Consulates, and Faith-based sectors• Provide Excellent Customer Service - Work with the Director of Operations to provide consistent order fulfillment• Act as executive assistant and quasi-chief of staff for the CEO, and as assistant secretary for the Board of Directors

In the 21 years as paid staff with the Red Cross I held several positions within Health & Safety Services(HSS) to include Deputy Director, Assistant Director, Training Specialist and Corporate Trainer.•Certified Instructor and Instructor Training for FA/CPR/AED basic and professional programs and aquatic programs•Project Manager for annual fundraiser, community outreach events, multi-day training schools and volunteer/paid staff recognition events•Conduct interviews, make hiring recommendations, on-board, train and manage paid and volunteer staff to meet the needs of Corporate Training, Learn To Swim and Aquatic Examiner programs within budgetary controls•Observe staff to insure policies and procedures were followed to deliver a standard and quality product•Serve as a trainer and technical resource for program content and specialized computer programs (SABA, When To Work, ADP, Workday, Volunteer Connection and Instructors Corner)•Serve as On-Call resource for customers, instructors and Training Support Center•Serve as Liaison to the both local and National Boy Scouts of America, supporting training and program development•Work directly with community groups - school districts. private schools, Community and Municipal pools and churches to cultivate working relationships to meet their individual training needs•Conduct interviews, make hiring recommendations, on-board, train and manage paid and volunteer staff to meet the needs of Corporate Training, Learn To Swim and Aquatic Examiner programs within budgetary controls•Assess and coordinate in the scheduling of programs throughout South and Central Texas•Teach as needed basic and instructor level class serving all ages•Run and analyze monthly reports •Provide back-up coverage as needed for Reception, Volunteer Services and Building Management•Assist as assigned during times of Disaster - Shelter Operations, Liaison to Office of Emergency Management, Damage Assessment and Phone Bank Shift Supervisor

* Manage all pool activities in coordination with the US Navy Moral Welfare and Recreation Department standards.* Developed Standard Operating Procedures.* Responsible for interviewing, pre-screening, hiring, training and scheduling of aquatic staff.* Manage inventory of all pool/gym/rental equipment and resale stock.

• Manage secondary single staff store location.• Provide excellent customer service while conducting sales and service activities.• Register customers for training, education and certification classes.• Responsible for all operations, monetary, facilities, security and maintenance of remote store.

• Head Lifeguard for area YMCA• Coordinated 4th grade Swim Lesson program with local school district.• Assisted with the Adaptive Aquatic program using the American Red Cross program.• Worked as a Swim Instructor certified in both YMCA and American Red Cross.• Revitalized and grew summer swim team.• Provide excellent customer service.• Answer questions and register new members.• Answer multi-line phone system.

• Actively managed daily store operations.• Interfaced with multiple customers for sales and service activities of both leisure and commercial divers.• Liaised with customers for training, education, and certification classes.• Responsible for sales, rental and maintenance of scuba equipment.• Assisted with Open Water Dive instruction to include classes and open water check out weekends.