James Mcgowan Email & Phone Number

Boston, Massachusetts, United States (Remote)

Technical Support Manager and Team Lead for our Gold Support offering to our largest enterprise customers. Supervise team members, handle escalation in both technical matters and customer communication. Analyze client reports with team members and hold routine meetings with client stakeholders. Collaborate with other team managers on best practices.

Within 23 Wards, Tokyo, Japan

Senior Business Consultant on assignment to our Japanese Office to help support our Professional Services Department. I also lead our Business Consultant Practice. Our team implements our online IP Management Products and Services to some of the world's largest companies headquartered in Japan.

Boston, Massachusetts, United States

Technical Support Engineer and Developer for a leading Intellectual Property Management software provider. Many of the world's largest corporations and law firms manage their IP portfolio use our web platform and mobile applications. I am an escalation point for technical and business issues that are submitted by our client's product administrators and.

Greater Boston Area

• Tech Support Analyst for software company that makes desktop, web, and mobile applications. Our applications are targeted at university and private event venues to manage their conference operations and bedroom.
• working on and resolving an array of issues, covering applications written in Delphi,.NET, HTML and JavaScript
• using Microsoft SQL Management Studio and Profiler to debug data problems within stored procedures, functions, views, and client specific reports, financial interfaces and jobs
• writing scripts, including insert, delete, update statements, using joins, temporary tables and various syntaxes to resolve client issues
• altering bespoke SQL reports and Stored Procedures, allowing them to maintain maximum efficiency by accessing key data in the system at any point
• using Database Performance Tuning and re-indexing procedures to increase speed and reliability of the applications

Lucca Area, Italy

Manage conference audio\visual equipment for presentation rooms at a remote hotel site in Barga, Italy. Troubleshoot software and hardware issues for multiple vendors and ensure reliability on different hardware equipment and operating systems.

Saco, Maine

Manage a cigar lounge that sells only cigars and related accessories. Ensure a good atmosphere for mostly upscale clientele. Process payroll, inventory, cash handling, and POS reports. Handles marketing and bilingual French and English promotion on Facebook, Twitter, Youtube, and our website.

Biddeford, Maine

Manage a conference site for a non-profit science organization that uses the University of New England for twelve separate week long science conferences with minimal supervision received. Directly supervise and assign tasks to two other employees and work with clients to implement budgets in excess of $100,000 that include federal restrictions and other.

Biddeford, Maine

Duties include distributing work to student employees and providing assistance to operations in retail, updating information on event and contact management software, customer service, and hospitality for outside clients and internal departments at the University. During the academic year manage and market online social media using Facebook. Full time.

Biddeford, Maine

Para-professional live-in staff member responsible for a floor of first year residential students. Each week performs two nights of on-duty patrol and coverage in a supervisory capacity for more than 400 students, promoting a safe environment and offering social and psychological support for students having difficulty. Develops community programs, events.

Biddeford, Maine

Executive leader of the student government with 30 members and the oversight of $500,000 in student fees. Personally hired, interviewed and supervised nine student employees and one office manager. Provides guidance to student government senators and committees. Chair meetings, enforce bylaws, conduct elections, hold office hours and perform student body.

Wells, Maine

Created and maintained the official Rachel Carson Wildlife Refuge website. Converted existing and new content to new federal standards set by the Department of the Interior. Completed three federal web development courses to comply with compatibility, disability, and security requirements. Completed a FBI background check to acquire federal intranet.

Biddeford, Maine

Deployed online course technology for the Education Department. Taught professors and instructors how to use the online system, how to post videos, content and interact with their students. Provided diagnostic help and created a troubleshooting guidebook that showed step by step instructions for technical problems.

Carmel, Maine

Learned the value of hardwork while working on a family owned grassfed dairy and beef farm in rural Maine. Performed tasks in production, delivery, husbandry, livestock and sustainable land use management.

Bangor, Maine

Staffed the congressman at events, performed routine office work in a congressional field office, facilitated constituency cases with federal agencies, conducted public speaking on two occasions, and reviewed literature and constituent letters for input into government contact software (Capcore).

B.A., Political Science

Activities and Societies: Student Government, People of Politics, Maine World Affairs CouncilServed as Undergraduate Student Government.

High School

Activities and Societies: Varsity Wrestling