John Gonzalez Email & Phone Number

Senior IT manager with 20 years of experience in all aspects of IT operations, encompassing customer support, development / QC management, infrastructure management, Service delivery / implementation of new technology, market data connectivity, change management, asset management, contract management and cost control.Currently with NBN Co as Business Planning Manager with direct accountability for financial performance and compliance to budgets. The primary focus of the role is to drive stakeholder value through the provision of business insights and analysis, assisting in the delivery of organisational strategies, plans and budgets to reach targets, overcome road blocks and meet growth objectives. Previouly as Technical Services Manager at QuadraMed International delivering IT solutions to the medical industry and 11 years as Operations Manager within a fast paced financial markets industry at Bloomberg L.P. driving service delivery and service satisfaction to internal and external clients.Have operated throughout Australia, New Zealand and Asia and have been successful in driving change, reducing costs, increasing profitability and efficiency whilst constantly maintaining customer focus and service satisfaction.Specialties: People management and team building, Contract negotiation and vendor management, Procurement, Project management, Cost control, Customer satisfaction & achievement of results, Working successfully with geographycally dispersed teams and across different cultures, broad technical knowledge coupled with 25 years of IT industry experience.

Listed skills include Vendor Management, It Service Management, Service Delivery, Itil, and 46 others.