Provide tailored solutions for businesses seeking to enhance their retail operations, optimize profitability, and drive customer engagement. My data-driven approach, coupled with a deep understanding of the retail landscape, positions me to deliver impactful strategies that align with organizational goals.Key Accomplishments:• Conducted a product assortment analysis, strategically introducing a high-impact pet category that drove traffic by 20%.• Designed creative customer… Show more Provide tailored solutions for businesses seeking to enhance their retail operations, optimize profitability, and drive customer engagement. My data-driven approach, coupled with a deep understanding of the retail landscape, positions me to deliver impactful strategies that align with organizational goals.Key Accomplishments:• Conducted a product assortment analysis, strategically introducing a high-impact pet category that drove traffic by 20%.• Designed creative customer engagement strategies, emphasizing personalized experiences and off-site events.• Revamped retail operations by introducing analytics tools, providing insights for strategic decision making. Show less

Led a high-performing team overseeing analytics for 500+ stores, spearheading initiatives to identify business drivers, optimize profitability, and strategically analyze sales performance across diverse store tiers. The Retail Analytics team provides leaders with strategic analysis and actionable insights, driving results at the country, region, district, and store levels. Our mission was to support business partners by delivering insightful reporting and analysis of financial, operational, and… Show more Led a high-performing team overseeing analytics for 500+ stores, spearheading initiatives to identify business drivers, optimize profitability, and strategically analyze sales performance across diverse store tiers. The Retail Analytics team provides leaders with strategic analysis and actionable insights, driving results at the country, region, district, and store levels. Our mission was to support business partners by delivering insightful reporting and analysis of financial, operational, and client data to fuel growth and optimize performance in US Retail, including strategies, pilots, and initiatives.Key Accomplishments:• Developed and implemented a return rate reduction strategy, saving $44M with C-suite approval.• Streamlined 70+ reports into 10+ AIQ Tableau Dashboards, enhancing reporting efficiency and accuracy.• Led a 2-person team in retail analysis, driving operational improvements and actionable strategies.• Directed field objective initiatives, defining metrics and goals, and overseeing all reporting processes.• Conducted research to enhance customer insights via targeted surveys, optimizing policies for high-return clients.• Led AIQ user testing, report design, goal settings, and Key Performance Indicators integration for business optimization.• Contributed to integrating AI-driven customer insights into client surveys with Medallia, including text analytics. • Created and managed all contest methodology for store sales analytics, aligning with corporate strategies.• Developed a new store segmentation classification (volume, mall, tourist, etc.), achieving 97% of measurement goals.• Presented strategic analysis to the leadership team, delivering insights that informed key decision-making processes. Show less

Played a pivotal role in enhancing strategic insights and operational efficiency across 500+ stores at Sephora. Led the development and implementation of reporting and dashboards for store operations and store experience, contributing to improved staffing efficiency and customer insights through initiatives like online reservation and text analytics. Contributed to major projects such as traffic adjustment and POS/external data integration, expanding data points, and identifying new revenue… Show more Played a pivotal role in enhancing strategic insights and operational efficiency across 500+ stores at Sephora. Led the development and implementation of reporting and dashboards for store operations and store experience, contributing to improved staffing efficiency and customer insights through initiatives like online reservation and text analytics. Contributed to major projects such as traffic adjustment and POS/external data integration, expanding data points, and identifying new revenue opportunities. Collaborated with cross-functional teams for accurate demand forecasts, conducted user acceptance testing, and oversaw analysis and reporting for the store pilot team. Launched retail services reporting, boosting sales in Mega Studio. Revamped the dotcom forecasting model, automated processes, and produced various reports spanning daily to annual operations at different organizational levels, enhancing efficiency and data governance in US retail operations.Key Accomplishments:• Analyzed complex data to generate reports for over 500 stores, optimizing field sales and store operations.• Organized focus groups for high-service client insights, enhancing retail services reporting, contributing to $9.3M in sales.• Led store visits to streamline processes like P&L condensing, report optimization, and goal/target adjustments.• Enhanced e-commerce forecasting with a 10% accuracy boost by addressing returns and cancellations.• Automated and generated 15+ reports, synthesizing diverse data sources to optimize operations.• Developed and automated Holiday Dashboard, integrating KPIs for streamlined holiday strategy monitoring.• Provided data-driven insights to 10+ revenue growth initiatives for the Store Pilot team, informing go-to-market strategies. Show less

Managed integrated programs at Sephora focused on internal control, including oversight of loss prevention, business continuity, and dotcom fraud for effective risk management. Implemented a cross-channel reseller program to reduce fraud, conducted ROI analysis for system upgrades, and significantly reduced Non-Receipted Returns. Optimized returns algorithm, overhauled Emergency Response Plans, and introduced program and project management routines for operational efficiency. Led projects… Show more Managed integrated programs at Sephora focused on internal control, including oversight of loss prevention, business continuity, and dotcom fraud for effective risk management. Implemented a cross-channel reseller program to reduce fraud, conducted ROI analysis for system upgrades, and significantly reduced Non-Receipted Returns. Optimized returns algorithm, overhauled Emergency Response Plans, and introduced program and project management routines for operational efficiency. Led projects aligned with strategic objectives, managed a fraudulent returns management program and implemented a reseller program to address bulk buying and unauthorized resale. Developed comprehensive process documentation, aligned process improvements with business objectives, and played a crucial role in annual budget development and resource allocation.Key Accomplishments:• Led cross-functional initiatives spanning store audits, resellers, returns, iCare, fraud tools, and emergency response plans.• Implemented an e-commerce/retail reseller program, using advanced analytics to reduce fraud by 50%.• Conducted cost-benefit analysis, securing funding for system upgrades, resulting in a 40% reduction in non-receipted returns.• Pioneered LP counter store audits, enhancing compliance and shrink management in high-risk stores.• Integrated CAMS for Loss Prevention, implementing targeted action plans for in-store performance improvements.• Assisted in the LVMH internal audit at Sephora, ensuring seamless coordination, compliance, and effective risk management. Show less

Led impactful initiatives to significantly reduce company-wide shortages through advanced investigative resources, including remote monitoring, exception reporting, and comprehensive analytics. Demonstrated effective leadership by initiating case leads, providing actionable data, and ensuring successful case closures. Proven ability to collaborate with cross-functional teams, develop ad hoc reports, and coach peers on cutting-edge investigative techniques. In a managerial role, directed… Show more Led impactful initiatives to significantly reduce company-wide shortages through advanced investigative resources, including remote monitoring, exception reporting, and comprehensive analytics. Demonstrated effective leadership by initiating case leads, providing actionable data, and ensuring successful case closures. Proven ability to collaborate with cross-functional teams, develop ad hoc reports, and coach peers on cutting-edge investigative techniques. In a managerial role, directed training, development, and performance management for Investigative Analysts specializing in Theft & Fraud. Actively fostered a performance management culture while maintaining productive relationships with loss prevention partners to proactively identify and resolve potential theft and operational losses. Proven track record in minimizing operational shortages, mitigating theft and fraud, fostering a secure environment, and building successful teams and partnerships. Show less

Implemented diverse investigative techniques, collaborated on ad hoc reports to uncover dishonest activity, and conducted regular reviews of reports to identify opportunities for investigation and loss prevention. Played a key role in Loss Prevention initiatives, developing effective strategies for company shortage reduction goals. Initiated case leads, provided actionable data, and ensured compliance with case management procedures for potential prosecution and restitution. Offered remote… Show more Implemented diverse investigative techniques, collaborated on ad hoc reports to uncover dishonest activity, and conducted regular reviews of reports to identify opportunities for investigation and loss prevention. Played a key role in Loss Prevention initiatives, developing effective strategies for company shortage reduction goals. Initiated case leads, provided actionable data, and ensured compliance with case management procedures for potential prosecution and restitution. Offered remote safety and security support through Virtual Visit audits, contributing to a secure environment. Supported response efforts to incidents, communicated effectively with leadership, and cultivated relationships with external partners to combat fraud and theft.Key Accomplishments:• Led cross-functional theft and fraud risk analysis, identifying 3,000+ internal cases with a total loss exceeding $1M. Show less

Led and optimized the sales auditing process, ensuring meticulous adherence to policies and procedures for over 260 stores. Managed diverse financial functions, including banking relations, credit card procedures, and NSF protocols, enhancing overall financial integrity. Orchestrated bank reconciliations for 60+ remote banks, utilizing MS-Excel for the Daily Deposit Reconciliation Audit. Executed ACH transfers for streamlined financial transactions, covering remote banks, expenses, and… Show more Led and optimized the sales auditing process, ensuring meticulous adherence to policies and procedures for over 260 stores. Managed diverse financial functions, including banking relations, credit card procedures, and NSF protocols, enhancing overall financial integrity. Orchestrated bank reconciliations for 60+ remote banks, utilizing MS-Excel for the Daily Deposit Reconciliation Audit. Executed ACH transfers for streamlined financial transactions, covering remote banks, expenses, and franchise royalty fees. Administered month-end journal entries for credit card fees, return checks, and chargebacks, ensuring precise accounting treatment. Conducted weekly detailed audits of the over/short General Ledger account for all banks, verifying accurate reflection of shortages or overages. Researched cash variances, providing results to field management for corrective actions and improved cash handling procedures. Managed chargeback/retrieval inquiries, ensuring policy compliance and furnishing necessary documentation for dispute resolutions. Reviewed various financial transactions for potential signs of internal theft or fraud, offering valuable insights to support field management in maintaining a secure and trustworthy retail environment. Show less

Transformed the role of Loss Prevention Auditor into a pioneering Field Auditor position by establishing a comprehensive auditing program for 6 Platinum West retail stores with a combined sales exceeding $32 million. Ensured operational compliance and strict adherence to company policies, cross-training to proficiently handle internal and external theft cases. Effectively communicated observations, recommendations, and business/control concerns to management. Utilized a diverse toolkit and… Show more Transformed the role of Loss Prevention Auditor into a pioneering Field Auditor position by establishing a comprehensive auditing program for 6 Platinum West retail stores with a combined sales exceeding $32 million. Ensured operational compliance and strict adherence to company policies, cross-training to proficiently handle internal and external theft cases. Effectively communicated observations, recommendations, and business/control concerns to management. Utilized a diverse toolkit and operational expertise to analyze transaction sales, inventory control, and accounts receivable/payable data, identifying improvement areas and potential risks. Employed the RTC exceptional reporting system to detect internal dishonesty, analyzing point-of-sale patterns and identifying suspicious activities. Developed and researched LP auditing compliance worksheets, uncovering opportunities within stores and implementing improvement strategies. Implemented cashier integrity procedures for all 6 stores, conducting routine audits of cash registers weekly to ensure accuracy and prevent fraudulent activities. Led weekly cycle counts of high-end merchandise, ensuring accuracy and identifying discrepancies. Developed and participated in Loss Prevention training and awareness programs, enhancing the knowledge and understanding of loss prevention measures, fostering a culture of vigilance and security. Show less

Identified potential fraudulent transactions and actively supported internal and external fraud cases, collaborating closely with the Loss Prevention team for effective resolution. Utilized the CCTV system alongside exceptional reporting findings to detect and investigate instances of internal fraud, identifying patterns and suspicious activities. Conducted daily audits of cashiers to ensure compliance with proper cash handling procedures, promptly reporting any discrepancies or irregularities.… Show more Identified potential fraudulent transactions and actively supported internal and external fraud cases, collaborating closely with the Loss Prevention team for effective resolution. Utilized the CCTV system alongside exceptional reporting findings to detect and investigate instances of internal fraud, identifying patterns and suspicious activities. Conducted daily audits of cashiers to ensure compliance with proper cash handling procedures, promptly reporting any discrepancies or irregularities. Teamed up with corporate LP investigators to research and gather evidence for potential internal fraud cases, contributing to successful resolution and the prevention of fraudulent activities. Played a key role in the strategic planning of the Annual Inventory, providing valuable insights and recommendations for process improvements and increased accuracy. Demonstrated a strong commitment to loss prevention principles, actively participating in training and development programs to enhance knowledge and skills in the field. Show less