James Gonzalez Email & Phone Number

Marlborough, Massachusetts, United States

• Manage all logistics for site setup and breakdown for new customer sites and demo sites. Including: vehicle, generator, fuel cell and forklift rentals, Airbnb and hotel bookings, Fuel delivery, shipping and or.
• Manage Drone System Operators both in the field and in the office.
• Performed demos on customer sites showing the features and product of the Scout System.
• Directly interfaced with customers presenting a positive attitude and mindset.
• Performed site setup and site breakdown.
• Performed Site Surveys of new customer sites and reported back to the AR team.

Marlborough, Massachusetts, United States

• Proficient in American Robotics’ autonomous drone system, included Scout Base, TASA system, Scout View and Scout Ops software.
• Lead flight and system operations at customer sites Illinois, North Dakota and Massachusetts.
• Interface directly with engineering and sales to ensure in-field operations are completed on schedule and meet expectations.
• Be the remote on-site point of contact for customers and relay customer inputs and requirements to the AR sales and engineering teams.
• Work independently at remote sites and in office with minimal supervision.
• Provide input to engineering and sales teams on system operation, performance and any related issues or problems.

Huntsville, Alabama

• Accomplished Aircraft Operator, Payload Operator, Visual Observer and Mission Coordinator for the Textron Aerosonde Mk 4.7.
• Achieved over 1,000 flight hours on the Piccolo Cloud Cap software platform.
• Completed daily Preflight and Safety Inspections on Drone Aircraft and Launchers with our team of UAS Maintenance staff. Always keeping a positive team-player attitude.
• Provided Intelligence, Surveillance, Reconnaissance for U.S. military and NATO.
• Successfully performed defensive and offensive vehicle and personnel tracking.
• Current Secret Security Clearance.

Sri Lanka

• As Remote Pilot in Command, I successfully and safely fertilized tea plantations in the Nuwara Eliya mountain region of Sri Lanka flying the DJI Agras drone.
• Performed daily maintenance and repairs to keep the drone fleet airworthy and achieved as much flight-time as possible.

Traverse City, MI

• Accurately read customer work orders and print accordingly, performing quality control throughout the duration of the job run.
• Completed daily and weekly preventative maintenance on large flatbed printers.
• Monitored inventory in warehouse and ordered print stock to match printer needs.
• Safely transported pallets of large print material from stockroom to flatbed printer stations using standup and sit-on forklifts.

Traverse City, MI

Assisted customers in the Lifestyle department using my expert knowledge in photography and drones to help them choose the best product for their needs!

Houghton Lake, MI

• Accurately convey customers concerns so the technicians can effectively perform repairs on their boat, ATV or snowmobile.
• Communicate the team of Service Technicians, Detailers and Yard Personal so that customer’s equipment gets repaired in a timely manner.
• Regularly contact customers to keep them informed of the status of their service repair.
• Precisely count and tally the cash drawer at start and end of day.

Southborough, MA

• Safely and expertly took Real Estate photos and video flying Phantom and Mavic drones.
• Assume full responsibility in overseeing the sharpness, color and density of digital camera files and scans for Fine Art gallery prints.
• Expertly utilize Adobe Lightroom and Adobe Photoshop in editing and organizing clients’ digital image files, while using keywords and metadata within the Lightroom database.
• Apple Computer Technical Support Services and software training.
• Photographer’s Assistant during location shoots. Efficiently setup strobe lighting equipment, backdrops, gobo, camera and laptop for tethered shooting.

Southborough, MA And Kennebunk, ME

• Designed and edited ecommerce website. Page layout and ad design editing.
• Coordinated and executed studio product photography shoots.
• Perfected detailed scans of original negatives, slides and prints.
• Responsible for exhibition printing for Fine Art Galleries.
• Worked collaboratively with offset printers to publish small 4-color books.
• Supervised inventory of DSLR cameras, lenses, and memory cards.

Worcester, MA

• E. B. Luce was a full-service custom Photo Lab until they were sold in August 2007.
• Guaranteed production quality by overseeing all jobs in multiple departments.
• Managed production workflow from job write-up to completion and shipping.
• Verified Quality Assurance throughout production process.
• Ensured total customer satisfaction by completing projects on time and within specifications.
• Functioned as Customer Service Representative for walk-in clients. Kept routine contact with customers regarding the status of their job.

Maynard, MA

• Expertly print custom B/W & color photographs per customer specifications.
• Produce copy negatives & inter-negatives.
• Conduct daily & weekly maintenance on processors.
• Cutting custom mattes and frames for photographs.

Salem, NH

• Interacted with retail customers, advising on camera equipment sales.
• One-hour printing on Kodak's System 25
• Maintained daily process control which obtained optimum printing results and satisfied customers.

Certification, Unmanned Aerial Systems, 4.0 Gpa

In May 2018 I completed these courses (with a 4.0 GPA) to achieve my UAS Certification. o Advanced Drone Operations o Commercial Drone.

Bachelor Of Arts (B.A.), Photocommunications