Joshua Goodin Email & Phone Number

Memphis, Tn

Cisco UCS engineerWindows Server engineerOffice 365 AdministratorOKTA administratorMicrosoft Exchange administratorCisco ironport administrator Websense web filter administratorCisco Umbrella administratorMobility administrator (iPhone; iPads; androids)VMware vSphere engineeriSCSI storage engineerActive Directory administratorCisco AMP administratorCisco network administrator (includes Wireless)Cisco Meraki administratorRemote access engineer and administrator (Cisco VPN, Cisco AnyConnect, RSA SecurID)Backup engineer (Symantec Backup Exec; Dell AppAssure, VEEAM)HP Storeonce and Idealstor backup appliances SIEMS (RSA Envision, SolarWinds LEM) administrator

As part of the Windows server engineering team, responsible for hardware and operating system support for all Windows/Intel servers. This includes HP and IBM servers as well as HP and IBM blades. Perform server racking and wiring. SCCM (Systems Center Configuration Manager) 2007 Administrator. Symantec Veritas NetBackup Enterprise systems engineer for the company, managing five separate master server sites. Also managed Veritas Backup Exec for remote sites. Supported over 1100 servers (mix of physical and virtual). Used tools such as MOM, SCOM, HP SIM, and IBM Director.

Ensured customer application support via systems training, help desk and authoring of on-line help for proprietary software applications being used by the Human Resources and Benefits departments. Participated in software requirements definition, systems design and accomplished systems user acceptance testing. Systems administrator for call recording system and document imaging system. Offered PC software and hardware technical support to 200 users in the Benefits and Compensation departments of FedEx Express. Served as systems administrator for the Benefits server farm, which included Novell NetWare 4, Windows NT 4.0 Server, Windows NT 4.0 Terminal Server, and Windows 2000 Server. Supported multiple proprietary Benefits software applications from the different vendors used by the department. Recommended appropriate hardware and software solutions for specific needs within employee benefits department. Conducted user training in the use of new computer hardware and software.