James G. Gorst Email & Phone Number

Springfield, Mo, Us

Oversight and management of all operations, including: Accountable for overall strategic direction of the company and its staff in meeting objectives and compliance with audits and regulatory reviews.  Direct the day-to-day operations, manage staff, internal controls and growth and profitability of the company.  Established company and department metrics to support the company’s strategic plan.  Established the company’s Enterprise-Wide Risk management and Vendor Management programs.  Established the company’s Business Continuity recovery plan, Information Security plan, Risk Assessments and Business Impact Analysis.

Springfield, Missouri Area

Oversight and management of entire bank infrastructure including:● Core processing systems (currently Fiserv)● Retail branch operations including process design, internal controls and employee performance management for nine multi-state branches● Facilities and maintenance (lease negotiation, capital improvements and service contracting)● Safety & Soundness (Compliance, Policy development, review and implementation, Internal Controls & Disaster Recovery)● Identification of strategic growth through new revenue opportunities and internal process improvement and operating efficienciesKey Deliverables:● Led the bank through two core process conversions (Aurum / Metavante) resulting in $1.9MM in savings and pricing reductions exceeding 40%● Identified new non-interest revenue opportunities leading to an increase in revenues of $900K● Initiated and project managed the full cycle openings of 6 new branches (in and out-of-state) from identification of location, lease negotiations, construction and/or renovation, process design and employment recruitment, selection and training● Designed internal process improvement initiatives resulting in increased efficiencies in turnaround time, quality and appropriate workforce planning● Designed, implemented and regularly test disaster recovery initiatives● Serve as a strategic member of the following key committees: Executive, Asset/Liability, Audit, Classified Asset, Operations (Chair), Loan and Technology (Chair)● Primary Liaison with bank regulators ensuring swift, remedial actions are implemented

Oversight and management of entire bank infrastructure including: Oversee all day-to-day operations, nine retail branches, data processing, accounting, technology, facility management, asset growth, policy and procedure development, internal audit and profitability of the company. Responsible for overall direction of the company in developing and implementing strategic plans in meeting strategic objectives and branch performance Responsible for leading initiatives and project management consistent with the bank’s strategic plan. Responsible for continuous improvement of business processes and for revenue enhancement, policy and procedure implementation and employee career development. Key Deliverables:● Overall bank growth of 28% and income growth of 37% over three years● Identified market and internal process improvement opportunities resulting in an increase in non-interest income and service charge fees of 139% in two years● Reorganization and streamlining of financial department, computerizing financial systems, establishing budgeting and forecasting tools● Redesigned and negotiated employee benefits to align with industry standards● Instrumental in the development of technology for marketing and product development actively involved in the development of the bank’s web presence as well as internet banking tools