James Gosling Email & Phone Number

As a Customer Success Manager, my focus is on maintaining a consistently high level of agency satisfaction and engagement with Masabi and the Justride platform.

Boston, Ma

I support transportation agencies using the Masabi JustRide platform. My responsibilities include troubleshooting client app issues, communicating possible bugs to product teams, and walking client service teams through customer issue resolution steps. Skills include:Technical problem-solving and communicationIssue prioritization and managementIncident reportingUtilization and formatting of Zendesk Customer Service software Product demonstration for audiences of varying knowledge levels

Keene, Nh

-Providing quality IT support to the seven independent school districts that make up SAU 29.-Working with school Faculty, Staff, and Administration to ensure that their present technology needs are met, and to assist in the planning of the implementation of changes to school technology.- Diagnosing, troubleshooting, and resolving technology-related issues over phone, email, and in person. Technology related issues include software and hardware, network connectivity, AV equipment, and enterprise management issues.-Management of enterprise systems of devices, including Windows computers, Apple OS, iOS devices, and Chrome devices.- Experience using Apple Config and MDM client management.-Experience working with Google Apps.

Keene, Nh

- Managing a team of Student Lab Monitors- Communicating with Lab Monitors to ensure that support is present during all hours of operation- Contacting suppliers to schedule shipments of printer supplies - Troubleshoot issues with computer cluster network and printer - General maintenance of printers and computer cluster

Keene, Nh

-Providing students and faculty members with first level IT support, such as wireless connectivity, Office software support, and general computer technology questions.-Assisting in the deployment support services, including imaging, deployment of new PCs and Macs-Second level support such as diagnosing and repairing hardware problems for PCs and printers and replacement and support of PCs in computer labs.

Keene, Nh

As the Student Technician in Media Services, my responsibilities included the maintenance, installation, and technical upkeep of classroom technology. As a Media technician I also set up and managed audio/video technology for campus events such as guest lecturers, sports events, and large seminars. During my time with Media Services, I gained experience with hardware and technology, including: -Data Projectors Extron systems-Audio/Video recording-Classroom Technology Carts which contain a computer, sound system, and data projector system

English/Education, English/Education

Activities and Societies: KSC Campus Ecology, WKNH DJI attended Keene State College from 2011 to 2015. - During my time at the college I.

Full Stack Web Development Certification, Computer Software Engineering