Jennifer Gould Email & Phone Number

• Managed concurrent projects through all phases of the project lifecycle using various development methodologies.• Key projects included end-to-end management of the redesign of two prominent websites, developed with the company’s first use of responsive design; development and launch of initial newspaper apps in all major markets.• Effectively developed detailed work plans, project schedules, estimates, communications and resource plans in conjunction with multidisciplinary project teams.• Actively monitored scope, schedules, resources and quality while reporting on project status, including risk assessment and issue management and provided escalation to senior stakeholders where appropriate.• Proactively peer mentored a colleague resulting in their promotion to the role of Project Manager.

• As day-to-day client contact, responsible for consistently delivering high quality projects for several key accounts through the development and management of critical paths with minimal supervision.• Collaborated with Sales Leads in determining strategic direction while managing project budgets to ensure profitability.• Acted as a liaison between internal and external stakeholders and third party vendors. • Responsible for managing internal and external projects, including services such as studio, print production, and fulfillment.• Networked, formed and maintained strong client relationships, while building rapport at various levels of the organization.

• Coordinated and executed all contractual items for sports partnerships, sports facilities and related sponsorships.• Collaborated on the negotiation of sponsorship contracts with external partners.• Responsible for generating sponsorship reports based on event observations.• Worked with the in-house design studio to assist with the development of advertising, print ads and copy for campaigns and promotions.• Responsible for ongoing response and tracking of customer service issues as related to sports promotions, events and advertising.

Part Time 2003-2007

• Extensive experience as customer service representative, processing financial transactions; identifying and resolving customer service issues.• Contributed to a 10% increase in Branch Customer Service Index results through effective and efficient customer service.• As member of Branch Client Satisfaction Committee, reviewed monthly customer satisfaction reports and implemented corrective procedures.• As Branch Lead for Children’s Miracle Network Campaign, coordinated and directed fundraising team.

Contract Position

• Project Manager for Youth Day feature game and responsible for group sales and marketing of this event• Coordinated and delivered community events tied to partnerships and researched and solidified new relationships• Entertainment Coordinator and Hostess for game day VIPs, media, performers and volunteers

Postgraduate Certificate

Ba