Greg Campbell Email & Phone Number

Colorado Springs, Colorado, United States

Responsible for managing the organization's CRM related systems, including Salesforce. Manage staff, budgets, operations, and continuous improvement. Implemented best practices for requirements definition and Agile based delivery. Improved both vendor management and internal staff capabilities. Implemented data quality processes. Reduced annual CRM Systems budget while improving operational efficiency. Implemented RIO and Cost Benefit Analysis for the organization's strategic IT investments.

Remote

Responsible for all aspects of service delivery including staffing, tools and process, account management, financial performance, and strategic planning. Designed and implemented the leadership structure and related best practices for the entire delivery organization including practice management, resource management, PMO, and solution architecture. Lead the growth of the client base from exclusively small projects to a mix of small, medium, and enterprise class engagements. Advised the executive leadership on the practices and staff needed to move up market. Successfully grew the organization in revenue, staffing, and process maturity.

Cloud for Good works with higher education institutions and nonprofit organizations to create transformational value with Salesforce. Current responsibilities include pre-sales solutioning, estimating, and contracts, account management, and personnel management.

Responsible for a portfolio of approximately 40 Salesforce projects and annual revenue of more than $30 M. I had five primary areas of responsibility:1. Account management - provided project oversight, and escalation management, helped customers and delivery teams solve problems for a successful outcome,2. Financial management - ensured that we met quarterly revenue and margin performance goals across a portfolio of projects,3. Personnel management - made sure that a team of Project Managers was successful and growing in their capabilities and careers,4. Delivery review - reviewed proposals and contracts prior to closure to made sure they met standards and were set up for success, and5. Governance - established standards for delivery excellence, Monitored KPIs and took corrective action when necessary. Influenced the wider organization towards delivery excellence.

Managed the Salesforce practice for the West region and ensured customer success. Improved Appirio's project governance by writing delivery standards and managing compliance with best practices. Supervised project managers for the West region.

Managed programs and project teams for Salesforce.com implementations. This involved working with clients on enterprise class IT transformations and business process improvement through Sales Cloud and Service Cloud. Managed both onshore and offshore teams with a hybrid Agile methodology. Contributed to internal project management process improvement. Consistently grew new accounts into long term, successful programs.

Managed multiple client accounts and projects for Salesforce.com implementations including SalesCloud, ServiceCloud, and FinancialForce. Consistently expanded these accounts and won repeat business with clients. Managed project teams and mentored other project managers. Participated in the development of the project management methodology. Earned the Force.com Developer certification.

Responsible for the design, development, and integration for Messenger International (MI) web sites and back end systems. Rebuilt the MI e-commerce and online donation systems to comply with PCI standards. Integrated MI websites with PayPal and other payment processors. Developed a proof of concept for cloud computing that would replace legacy web, contact management, inventory, and accounting systems with a suite of SaaS applications based on Salesforce.com. Set up hosted virtual servers for production and test environments. Developed project plans and IT policies and procedures.

Managed multiple projects for MBS clients. Performed a comprehensive assessment of IT management and information security based on a variety of best practice standards. Performed an acquisition and development pre-audit based on FFIEC standards for Sterling Trust Bank. Managed an infrastructure upgrade and domain migration for United Western Bank. Led a technical team that repaired a mission critical web application for Health System Solutions, including code remediation and patching security holes. Implemented Salesforce.com for our parent company and its subsidiaries performing all configuration and data migration. As a Senior Manager, was responsible for all aspects of account management from proposal development through capture, delivery, and support. Successfully expanded the scope of work or captured follow-on work for all major accounts.

Provided Program and Project Management consulting to Verizon Business, Chevy Chase Bank, and Freddie Mac. Provided Program Management at Verizon Business. Managed a portfolio of projects for software and infrastructure improvements to network management systems. Also led efforts to improve a variety of management processes including SDLC, risk management, vendor management and financial reporting. Also led a team that improved performance testing methods in a distributed environment. Provided process improvement consulting to Chevy Chase Bank. After assessing PMO effectiveness, I recommended improvements, revised their written policies, and developed tools and templates to implement best practices. Also implemented a Project Management Portal that provided the bank with detailed instructions and tools for each phase of their SDLC. At Freddie Mac worked with the PMO to audit the IT Department's compliance with Sarbanes-Oxley.

Managed a project portfolio exceeding $10 Million for Department of Defense contracts related to Nuclear, Biological, and Chemical Defense Systems. Was responsible for client liaison, and all staff related to project planning and tracking, quality assurance, and technical writing. Managed subcontractors for both hardware and software research and development. Was also responsible for improving BNI's management processes and systems. This included implementing Primavera, developing Project Management standards such as PMI and Earned Value Management, and leading the organization's CMM effort.

Responsible for managing and delivering enterprise-class, system solutions for clients in the U.S. and abroad. The clients included National Association of Broadcasters (NAB), Fannie Mae (FNMA), Banco de Credito del Peru (BCP), and Brown Brothers Hariman (BBH). Designed and prototyped an on-line, virtual trade show for NAB. The projects at FNMA involved re-engineering legacy architectures for better integration and Internet capability. Performed a benchmark, gap assessment, and future state for BCP IT Operations in Lima. Developed the solution architecture and wrote the implementation plan to improve the efficiency of their operations. Also translated technical documents from Spanish to English. The BBH project involved redesigning several legacy applications for straight-through processing of corporate actions on investment portfolios.

Project Manager for all projects in support of The National Institute of AIDS and Infectious Diseases and the Department of Education. Responsible for supporting all improvements for government web sites. This included updating content, adding new functionality, and redesigning sub sites within the overall site. Also provided strategic planning for government web initiatives. This included increasing exposure, re-branding the site, and improving the content, design, and architecture of the site, This included making sure all web sites complied with ADA accessibility standards, Built the UIS web development department including staffing and service offerings. Developed policies and procedures for the department that were compliant with CMMI Level 3.

Managed the planning and execution of a complete infrastructure overhaul of all Marriott web sites and sub brands. Performed competitive analysis and branding strategy. Provided program management for Marriott and third party vendors. The solution included custom content management for all Marriott property web sites. Performed risk management, infrastructure design, testing, system implementation, process improvement, and a successful deployment.

Primary client liaison responsible for implementing new software products, e-commerce solutions, and financial services for publishers of Internet databases. Worked with clients through the full product life-cycle. Designed IMark's billing services and financial reports. Implemented the company's phone, CTI, and Help Desk systems. Staffed and developed policies and procedures for the project management, quality assurance, creative, and technical support departments.

Designed and wrote the first set of user and technical manuals for DBS' product line of custom financial applications. Provided training for DBS clients. Installed the application and provided implementation assistance. This involved analyzing the client's business processes and then customizing the configuration, screens, and reports according to their needs. Hired and supervised technical writers to replace me and was promoted to Project Coordinator for the development of custom systems.

Designed and wrote operation and trouble-shooting manuals for Department of State's financial management systems. This involved flow charting every program, devising and testing recovery procedures, and documenting the procedures to be used by every State Department computer operator internationally. The effort reduced the workload of the Help Desk and minimized communication problems. Was promoted to Systems Analyst on the Help Desk and provided technical support to 23 posts in Latin America and the Caribbean. Assisted in the installation and testing of the financial system in Paris.