Jerel Griffin Email & Phone Number

Washington D.C. Metro Area

Install hardware and peripheral components like disk drives, printers, keyboards and monitors. Load software packages such as networking components, operating systems and office applications. Customize and adapt current programs to satisfy users’ needs. Coordinate with network services and information systems groups. Update on status to manager and users through voice mail, email and in-person communication. Connect users to networks and train on facilities and applications. Install, repair and conduct preventive maintenance of personal computer by providing technical support. Troubleshoot software and hardware failures and determine network problems. Diagnose and resolve incidents using documented procedures to perform responsibilities. Workaround if incident cannot be resolved. Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system. Integrate and test activities by migrating applications from development to operational environment. Troubleshoot through phone hardware and software and engage technical resources to resolve. Determine and research user questions and isolate and resolve information systems problems. Receive and prioritize issues and forwards using escalation procedures.

Washington D.C. Metro Area

Analyze all network issues and monitor all tasks and escalate issues and provide effective resolutions for all IT issues and coordinate with partners and vendors to resolve all network issues effectively. Assist all end users to perform troubleshoot on all procedures and provide updates on trouble tickers to resolve all issues effectively and prepare all documents for policy manuals and provide IT support for organization. Analyze all trends for IT issues and prepare reports for same and maintain and update Configuration Management Database on regular basis and perform troubleshoot on all hardware, software and equipments. Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all technical and business resources and maintain knowledge on all technical changes and provide training to all new employees. Analyze all network system, recommend improvements to same and prepare various reports on all surveys and trends and manage all network related information and provide support to all IT procedures and maintain good professional relationship with all network users and resolve all issues. Prepare an effective and comprehensive training plan for all IT procedures and provide required backup coverage and assist all infrastructure personnel to provide all preventative solutions and recommend improvements to all performances of IT components. Provide optimal level of customer services and administer all service calls for desk programs and perform troubleshoot on all hardware and wireless devices. Assist to configure computer system with help of various individual components and perform all software installations and perform troubleshoot on all window programs and assist to manage all network components effectively. Perform troubleshoot on all operating systems with help of all MS resources and maintain all domain accounts and develop various tests for production systems

Gaithersburg

Install hardware and peripheral components like disk drives, printers, keyboards and monitors. Load software packages such as networking components, operating systems and office applications. Customize and adapt current programs to satisfy users’ needs. Coordinate with network services and information systems groups. Update on status to manager and users through voice mail, email and in-person communication. Connect users to networks and train on facilities and applications. Install, repair and conduct preventive maintenance of personal computer by providing technical support. Troubleshoot software and hardware failures and determine network problems. Diagnose and resolve incidents using documented procedures to perform responsibilities. Workaround if incident cannot be resolved. Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system. Integrate and test activities by migrating applications from development to operational environment. Troubleshoot through phone hardware and software and engage technical resources to resolve. Determine and research user questions and isolate and resolve information systems problems. Receive and prioritize issues and forwards using escalation procedures.

Gaithersburg

Install hardware and peripheral components like disk drives, printers, keyboards and monitors. Load software packages such as networking components, operating systems and office applications. Customize and adapt current programs to satisfy users’ needs. Coordinate with network services and information systems groups. Update on status to manager and users through voice mail, email and in-person communication. Connect users to networks and train on facilities and applications. Install, repair and conduct preventive maintenance of personal computer by providing technical support. Troubleshoot software and hardware failures and determine network problems. Diagnose and resolve incidents using documented procedures to perform responsibilities. Workaround if incident cannot be resolved. Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system. Integrate and test activities by migrating applications from development to operational environment. Troubleshoot through phone hardware and software and engage technical resources to resolve. Determine and research user questions and isolate and resolve information systems problems. Receive and prioritize issues and forwards using escalation procedures.

Washington D.C. Metro Area

Engage customers using selling skills to provide solutions to their technology challenges.Work with the sales team, explaining services and technology to help them achieve business goals.Perform other duties as assigned.