I was hired as temporary help to assist the IT Help Desk with the planning and execution of multiple location moves over a 6 week period. I was responsible for providing phone and email support to users, packing, moving and setting up printers, laptops and thin clients using Citrix. • Provided phone and email support to users• Supported thin clients using Citrix• Created User accounts using Active Directory• Support and training for Microsoft Office 2007• Computer setup and imaging• Ethernet port wiring

As a member of TechTarget’s Information Technology Helpdesk, provided support for the company’s 500+ remote and onsite employees. Worked full time summers and holidays on the IT Help Desk.• Provided installation, upgrades, user training and support for Microsoft Office, SalesLogix, Adobe CS4 (Photoshop), Visio and other business applications• Microsoft exchange installation and upgrades from exchange 2003 to 2007• Repaired and rebuilt Desktop and Laptop Computers, upgraded systems (memory, new disks, etc)• Provided support for Windows XP Pro, and Fedora Linux• Support for Macs using both OS X 10.4 and 10.5• Repaired and supported an assortment of printers and Fax machines• Phone system setup and repair• Cell phone/PDA setup and replacement (BlackBerry, iPhone)• IT support for a large corporate move which involved 350 people.