Strategic Information Delivery

Managed projects valued at $30M+ across multiple business domains, including ICD10, Student Health, Group Insurance, Disability Insurance, Health Care Reform, and State Reporting.• Successfully managed cross-functional, global teams to reduce chronically over budget projects (>10%) to within acceptable levels.• Provided direct oversight and guidance for dozens of project managers and business analysts.• Managed as many as seventeen projects simultaneously.• Supported extended build out of ICD10 test environment for internal testing as well as collaboration with providers. • Delivered multiple projects which enhanced HIPAA compliance, conformed to unique state reporting mandates, as well as compliance with the Affordable Care Act & Health Care Reform.• Responsible for introduction of the eDiscovery application providing enhanced litigation support capabilities.• Key member of swat team which led efforts that stabilized newly acquired business experiencing daily outages and now supporting more than six million members.• Introduced cost effective solutions for HHS Breach Reporting & State Reporting saving $2.5M in cost avoidance • Served as Program Delivery Lead for CMMI Class A Appraisal / Recertification.

Served as single point of accountability for the management and implementation of the Billing Portfolio and the Data Privacy Portfolio. • Responsible for prioritization, financial management, budget planning, and execution delivery, with daily interfaces to senior management, PMO, and national distribution partners.• Introduced a flexible, yet structured approach to project management based on PMI concepts, TCOA, assuring consistent and repeatable processes.

Held multiple leadership positions in Bank of America/ Fleet Bank 1996-2005Transition Manager, 2005• Responsible for the conversion of the enterprise Fleet Bank document imaging/ workflow system to multiple Bank of America line of business specific systems.Technology Solutions Manager 1999-2004• Designed and implemented a world class enterprise document imaging/workflow system from the ground up.• Delivered and managed the support of critical applications utilized by nineteen lines of business in the U.S. and Hong Kong, resulting in a $15M in productivity savings/ cost avoidance.• Utilized Six Sigma techniques and advanced workflow to achieve cost savings and process efficienciesVendor Relationship Manager/ Technical Project Lead 1997 -1998• Responsible for conversion of multiple systems in the aftermath of the Fleet/ Bank of Boston Merger, saving the bank $3M annually.Senior Architect, 1996• Led efforts to analyze and improve disparate document imaging systems within the bank.

Disabled U.S. Veteran