Executive Director-Business Operations (2020-2022); Director-Business Transformation (2016-2019)
Provided business transformation leadership and program management for several business critical NCR initiatives:• Cash Control – led program that reduced AR >90 aged receivables by $120M in 7 months (42% improvement); modified policies and processes to improve long term results with increased sales engagement (escalations, AR claw back, Salesforce collaborations); improved terms & conditions; revamped statement of accounts to generate 99% faster with better usability• HW Partnership – evaluated vendor and products to integrate into NCR solutions; aligned executive goals; performed ROI analysis to ensure viability/profitability; negotiated cost reductions and other savings to yield a ~$3.9M improvement • HW Product ID Release – created an expedited process for emergencies; established OLAs to improve accountability; improved efficiency by refining processes (reduced inputs by 75%, added validation, reduced handoffs); decreased working days to process requests by >50%• Solution Management - established an Industry Solutions Group; changed org. approach from customer centric to market driven; aligned priorities and investments across functions; established Solution PLM practices from ideation through end of life; aligned change plan and communications to support the change vision and journey• Software Solutions Strategic Sourcing Optimization Initiative - evaluated SW teams and portfolio positioning to create a sourcing evaluation tool; optimized sourcing – evaluated four key options (retain, internal geo shift, outsource, and a hybrid approach) and modeled for costs and savings; yielded over $10M run rate savings• Sales Order Transformation - established program objectives, governance, and workstreams to align with strategic goals and tight deadlines; managed program across 6 cross-functional teams; enabled global sales team to be compensated on orders in addition to revenue; established future roadmap for global system and process rationalization