Executive Director-Business Operations (2020-2022); Director-Business Transformation (2016-2019)
- Provided business transformation leadership and program management for several business critical NCR initiatives:
- Cash Control – led program that reduced AR >90 aged receivables by $120M in 7 months (42% improvement); modified policies and processes to improve long term results with increased sales engagement (escalations, AR claw.
- HW Partnership – evaluated vendor and products to integrate into NCR solutions; aligned executive goals; performed ROI analysis to ensure viability/profitability; negotiated cost reductions and other savings to yield a.
- HW Product ID Release – created an expedited process for emergencies; established OLAs to improve accountability; improved efficiency by refining processes (reduced inputs by 75%, added validation, reduced handoffs).
- Solution Management - established an Industry Solutions Group; changed org. approach from customer centric to market driven; aligned priorities and investments across functions; established Solution PLM practices from.
- Software Solutions Strategic Sourcing Optimization Initiative - evaluated SW teams and portfolio positioning to create a sourcing evaluation tool; optimized sourcing – evaluated four key options (retain, internal geo.