Jim Henderson Email & Phone Number

Langley, WA, US

Langley, Washington, United States

• Participant and contributor to the strategic plan workgroups for promoting the value of certification to both the broader IT industry and to internal stakeholders at sponsor companies
• Demonstrated giving an internal executive briefing on the value of certification to the membership
• Regular contributor to the Speed, Agility, and Rapid Change (SPARC), and Securing Certifications task forces

• Part of a global team of administrators managing a community of 40,000+ registered users
• Responsible for defining community standards and forum structure
• Participant in openSUSE project-level discussions about the community and related infrastructure
• Provide some technical assistance with the management of our Discourse forums platform

Bainbridge Island, Washington, United States

• Managed a team of 7, including content developers, a coordinator, and a systems administrator
• Issued 1,000+ certifications and trained thousands annually through on-demand and instructor-led programs
• Led the ongoing design, development, and management of the certification program
• Executed certification exam maintenance cycles to ensure they stayed relevant and current
• Managed content development priorities, scheduling, and SME coordination for training courses
• Oversaw the expansion of training offerings from 3 to approximately 20 courses, covering both introductory and advanced topics

Bainbridge Island, WA

• Grew the team from 3 to 7 individuals, adding content developers, a training coordinator, and a lab administrator
• Responsible for all aspects of public-facing product training
• Led the creation of the initial on-demand training offerings
• Facilitated the strategic incorporation of training offerings into sales deals
• Designed, created, and launched the technical certification program
• Focused the team on training development by shifting training delivery to subject matter experts

Bainbridge Island, WA

• Managed global team of 6 technical writers
• Responsible for overall technical documentation content strategy and delivery
• Led the migration of content development to DITA tools to facilitate moving to a unified content delivery platform

Bellevue, WA

• Created customer-facing documentation for PingAccess and PingFederate adapters and connectors

• Provided technical support to end customers for identity, security, could, and Linux products in the Novell, NetIQ, and SUSE forums

• Served as vice-chair, advising on the Linux Foundation Certified System Administrator (LFCS) and Linux Foundation Certified Engineer (LFCE) programs.
• Regularly met to review and advise on exam result challenges or other operational issues

Salt Lake City, UT

• Created documentation for BetterLinux, Venafi, and Novell/NetIQ/Attachmate products
• Created a sales FAQ for an asset management company’s SaaS product
• Developed whitepapers for a computer backup solution
• Updated training materials for a high-end computer forensics software product

• Implemented and managed a CMS to allow the ELPCO board to share updates with the community
• Set up a partnership with a local ISP to host these services for the community

Salt Lake City, UT

• Reviewed courses for the Microsoft Community Course Library

• Responsible for the performance-based “practicum” certification testing program
• Managed global testing center delivery for these exams
• Provided internal training to customer service staff
• Conducted exam alpha/beta programs
• Responsible for analysis and development of new testing and certification programs
• Presenter at the Performance Testing Council in October 2010

• Analyzed the course development processes and identify process improvements to be made
• Responsible for the internal Training Services Product Pages, which fed the public course locator
• Coordinated course development activities with project leads and course developers, ensuring consistent communication with the company about progress

• Responsible for defining program requirements and benefits
• Performed instructor performance evaluations for new candidates to the program
• Revitalized the Novell instructor community
• Planned and ran the annual Instructor Program summit
• Managed the Metrics that Matter (MTM) course evaluation system

• Provided backline support for the Novell Forums volunteers, specializing in identity-related solutions
• Helped maintain the technical forum infrastructure
• Created and reviewed technical articles for the Novell Cool Solutions communities

• Designed, developed, and delivered the Novell eDirectory 8.7 Advanced Technical Training course
• Delivered beta classes for the eDirectory Troubleshooting course
• Delivered introductory and custom eDirectory courses in private engagements

• Provided technical support to Novell's end customers
• Escalated issues as appropriate to Novell for further research and resolution when needed
• Specialized in NetWare servers and clients, directory services, and UnixWare

• Management and support of corporate server infrastructure and technologies
• Technical lead for the design of a large-scale Active Directory deployment to the retail environment
• Managed relationships with external consultants during the AD project
• Managed license renewals with Novell annually
• Provided internal back-line support to user support personnel

• Key team member in the migration of users and infrastructure to a new campus in the Salt Lake area
• Managed and supported the Novell server infrastructure
• Managed and supported the network infrastructure
• Supported end users and end user applications

• Implemented and managed Novell-based LAN infrastructure
• Managed project to replace and update aging network cabling infrastructure
• Implemented an expert system for the customer service department
• Designed and implemented WAN infrastructure for remote offices
• Backup system operator for AS/400 systems and older IBM mainframe used for payroll
• Backup operator for corporate phone system, voice mail system, and interactive voice response system

Aeronautical Engineering, Aviation Computer Science

Worked in the computer lab managing network services Worked on ATC simulation/AI project doing language integration

Education record